Mobile Plans (Archive)
Long distance while abroad
If I am abroad using the $10 per day Travel Pass, will phone calls I make within that foreign country incur long distance charges if I don't have a long distance plan? For example, if I go to the UK and use Travel Pass while there, and I call, let's say, a hotel in the UK while I'm in the UK, is that UK-to-UK call…
International Pass
I'm trying to turn off TravelPass. I see in Features > Manage This Line's Feature > TravelPass. It indicates that "Travel Pass is On" . How do I turn it off? There is no link or button to actually physically turn off the feature.
Internet
My data doesn't work half the time. I keep troubleshooting my phone (turning it off, putting on airplane mode for five minutes, resetting data, wifi and Bluetooth) and I still can barely use it. How can I fix this? It's a Moto G phone.
Unused plan
Hi there! Bought a prepaid wireless plan and but have to give it up. (The SIM is not even activated yet.) Is there a way to cancel the plan and get refund? Thanks for any suggestions!
Verizon's customer service is zero.
Trying to get out of Verizon's trap, their customer service is rude, they didn't want to help with what you need!
Moving from postpay to prepay
On 2/18/22 I changed my post pay plan to prepay (I payed $41 at the time) in order to take advantage of the cheaper monthly rate. Network limits are not a consideration because we have no cell coverage(rural North Idaho) here, I use internet online mode for my old Samsung J3. I went to Verizon center in CDA, ID and they…
Forced to change plans?
i am looking into a new phone. i have been verizon prepay for over 15 yrs. i want to keep my plan. in previous switch overs ive been able to complete the device switch from my my verizon account via my computer. with the new 5g and the "plans that get better with time" adverts on my main account page. i am afraid it will…
Prepaid Balance Expiration
Last year I purchased a $100 card and the old rules said I had to add more funds within 1 year otherwise the balance expires. Since my prepaid plan was changed from "pay as you go" to the $5 / month for 20 mins I want to know if my existing balance will still expire at 365 days after my last refill. There is no information…
The mobile hotspot has disappeared; how can it be restored?
"The Mobile Hotspot is not a feature of the device, it's a feature we provide that your device allows you to use. " This is not only inaccurate, it's absolute garbage. Mobile Hotspot is a feature of the device; it's software. The phone shares its own data connection. As far as the network is concerned, it's data coming…
Travelpass not working in Aruba
My family and I are in Aruba. We all have Travelpass, and it has worked successfully for all of us in the past. On this trip, however, my S21 is not connecting to the cellular network. The other phones in my plan connect just fine. I've tried rebooting and resetting my network settings. Suggestions? Thanks.
Prepaid order on hold - CS is a joke
I placed an order online for a $50 prepaid card for my girlfriend to use while she is here visiting, and not 10 minutes after placing the order (and getting a text from my card that it was charged,) I got an email from Verizon that my order was on hold and told call 866-338-7390. That started the decent into madness. The…
Not able to receive messages via vtext.com
I am trying to receive messages sent to my phone at vtext.com but am not getting anything. I have tried sending them from several different places, but am getting nothing. Shouldn't this work? More info: I am just sending really short messages to my phone via email to my 9 digit number @ VTEXT.com. Does this work for…
International Travel 2022
How do I turn off my Travel Pass and instead what do I do for 3 months abroad (Italy) that is cheapest and I can keep my phone #?
Do I need international for texting to and from Iceland?
do I need international for texting to and from iceland
Iphone XS Not Eligible for Travel Pass
I am trying to add TravelPass to an iPhone XS for a trip to Australia starting tomorrow. In some cases, the process doesn't complete. In one case the process said that it completed but TravelPass does not show as enabled under the device's status. When using chat, there was a response that said the iPhone is not eligible…
Can I use my prepaid sim card in any verizon phone?
Can I use my prepaid sim card in any verizon phone?
Permissions from System UI
My mobile hotspot will disconnect all devices after a few and can't reconnect until I turn it off and back on.So after checking the batter saver, timeout settings, WiFi settings and more. I found that it is the po System UI. Is there a way to change this permisaion? Or is there a way around it? I'm using a Orbic Maui
Placed an order of new service more than 13 days ago, it hasn’t shipped yet. Please help!
I even went to a Verizon store. They said they couldn’t help me. Please help!
Data options for studying abroad
So I'm studying abroad in England for the next 6 months, and was wondering what the best option would be to have access to data? I won't need to call or text much, just having access to data in case I get lost would be nice. I know TravelPass is an option, but it'd get a bit pricey if I'm going to be there for 6 months...…
Is there a Verizon fee for WhatsApp use in Dominican Republic
Is there a fee for Use of WhatsApp on Verizon
0.66 Mb internet speed after upgrade to Unlimited Plan
My internet speeds on my prepaid 5Gb plan were acceptable, so I upgraded to unlimited, canceled my AT&T FTTP internet service, and started using my iPhone X as a hotspot hub. It worked acceptably for the first evening streaming Amazon and Netflix, then went dead. I called 611 Vz and oh - SURPRISE, Mr. Mills, we have a…
bill statement
I do prepay account and would like to see phone numbers connected to the text messegas sent and received on my bill. also, what does it mean when there is a picture of an outgoing arrow on an incoming msg on the bill
Unlimited data has no Mobile Hotspot!
So a Verizon representative that hotspot was disabled on a Unlimited plan. Because customers shared the data between all their family devices. Fair enough! So I live where there is no ISP that provides 4G except Satellite. So data has a latency but it does work. Wait a minute "data"? What is data. It is a connection to the…
New 5g card on new iphone
Just got a new iPhone 13 from Apple and switched from LTE prepaid plan to 5G unlimited but the new card wasn’t activated with the new phone. Anyone that has been able to activate it themselves or do I need to go to a Verizon store?
Where Can I Complain About Verizon?
We went on a cruise To Mexico. I called two times prior to going on the cruise. They said everything was fine we will not be charged since it was including in our domestic plan. My bill was over 1000.00. I’m trying to avoid going to social media to complain. We were fooled into thinking we could talk on our vacation.
how to do a "number lock" or "port freeze"
I'm trying to identify how to do a "port freeze" on my phone. A previous response to this question from 2020 said that doing a "number lock" would be a similar form of security for the phone, but when I follow the link provided in 2020, that page isn't available. I also don't see a number lock as an option through the…
Why couldn't I add funds?
I am on a prepaid plan. I live in a rural area without Verizon coverage. I attempted to add funds yesterday with a prepaid card but was not able to. I added funds today but Verizon took my available balance because I as one day late added funds. I am. Anyone help?
Verizon bad new phone and bad customer service
Hello, I recently bought 2 Orbic Myra uw devices online. through my account at verizon.com. I received them on December 1st, and activated them on December 4th. On December 6th, my wife realized that no one could hear her in a phone call If she used the speakerphone. My identical phone, however, works fine. We went to our…
Mobile hotspot doesn't work
How do I get my money back? I connect but nothing happens. Don't tell me to call someone unless you have a new phone number because I can't get through to technical support or customer support. The automated system just hangs up on me as soon as I push the number for either department.
No customer service over phone
Every time I call customer service the automated system hangs up on me. I had hours long problems with a sim card today and couldn't get through to anyone in technical support. Its now hours later and the system is still hanging up on me. What is the problem?? Now I have a problem with my mobile hotspot. My computer…