Mobile Plans (Archive)
verizon refund mastercard
I received one of those prepaid cards that you send out instead of sending a check. I can't use the card anywhere online. I can't transfer my funds. The customer service number listed lets me check my balance and that's it. This is ridiculous. Can someone please contact me about accessing the 145.46 that Verizon has owed…
Verizon promotion misleading
I transferred three lines from a business account to a new wireless personal account. The website for unlimited plans indicates that new lines can take advantage of 50% a different device, like a iPAD. However, then the unwritten strings attached are started by the agent that is telling me that "the system says it's for…
Billing Issue
I liked the idea of getting an Iphone 14 so I agreed to a 3 year contract with unlimited talk text internet since they had a promo that the phone would be 5$ a month. After the first month I added my daughter since they had a promo stating she could get an iPhone 14 with a 3 year contract by just paying the sales tax along…
Unlimited Plan - 5G Start - usage charges in Canada?
I have the Unlimited "5G Start" plan and one of the features of the plan is listed as: "Talk, text and use unlimited data when traveling in Mexico and Canada. Also includes Unlimited talk and text to Mexico and Canada when you are in the US." I recently took a day trip to Canada and received a text message indicating that…
Prepaid card balance to apply on Postpaid account.
I bought a $100 Verizon gift card at a retail store, but mistakenly purchased a Prepaid Refill card instead. The prepaid card has a 15-digit pin code and an 18-digit card number. As I am not a prepaid user, I attempted to apply the gift card to my MyVerizon postpaid account, only to discover that postpaid accounts accept…
Can’t claim my 65” TV offer
I bought Unlimited 5plus plan and IPhone 15 pro because they were saying get 65” inch 4k tv on us. But now when I try to claim offer it says offer has expired. If I’m not getting tv then what’s the point of getting unlimited plus plan and New device? Please if anyone from Verizon is reading this help me to claim my offer.
Verizon changed my plan
I upgraded two phones on my plan in October 2023, I was told that the following two months I would have one low bill and one high bill. My bills are set to auto pay so I usually just take a peak at the amount and if it's about that amount I don't look any further. As they said I had bills low and high. In December I…
My kids account is suspended every day I when she wakes up. I reconnect everyday. Verizon told me that I suspend the account online which I don’t.
Account suspension for kids
Wrong Verizon Promotion Applied
There's a promotion going on right now where I can sign up for Unlimited plus and get a free iphone 15. When I got the iphone 15 and got the bill online it was for a different promotion, and it stated it was for unlimited ultimate with a $540 credit. So now I'm stuck paying for unlimited ultimate for 3 years instead of…
Do I lose my trade-in credit switching to Unlimited Ultimate from 5G Play More?
Title. My iPhone has 14 months to be paid off. Our plan is 5G Play More with 3 lines. Interested in Unlimited Ultimate.
LTE network extender setup error code 5A
MMS not sending or receiving
My MMS messages keep failing to send or come in, it's very frustrating. The fix is to call Verizon and have them restart the service. This happens ~10 times a month, it's really annoying. I was sent a new SIM card which I was told would resolve the issue. It hasn't. Can someone please fix this issue for good? It seems like…
File a Complaint
Why is it almost impossible to file a complaint with this company? I visited an independently owned store on January 5 (12 days ago) to switch from T-Mobile. I'm starting to feel like it was the worst decision ever, and that I'd really like to go back to T-Mobile. Verizon is offering (currently) an iPhone trade program.…
Grandfathered unlimited data plan no longer applies to applications after changing phones
After being a customer for over two decades it looks like it's time to part ways with verizon wireless. Similar to others in the past, I have been on a grandfathered unlimited data plan for nearly two decades. My entire family uses verizon services because during 9/11 they were the only carrier that maintained signal. Most…
Verizon's Current Plans
Currently we have 4 lines on the older plans of Play More and Get More and Start. With these plans, 3 of us get Apple Music, Disney/Hulu/ESPN Package, 500 GB storage, Travel Pass, Apple Arcade, more than ample Hot Spot and other perks. Since Verizon switched to their current plans, they keep messaging me to switch and…
Can I Use My Device In St Thomas And St John?
Some clarifications on using our Verizon phones on St Thomas and St John. Do we need to do anything to our phones before we go, add an international plan or change any settings? It looks like voice call are billed at $1.79 per minute. Am I correct that there is no additional charge for texting or data, it will just come…
Verizon's International Travel Pass
I hope this helps others that travel internationally for work and rely heavily on their phone data. I work as a freelance photographer/videographer in countries all over the world and have to upload and download photos and videos for stories. Many times, I'm working in disaster zones with no hotel or wifi around, and…
New Unlimited Plus Plan Removes Discounts
I currently have 4 lines with verizon. My main line (account owner) is running the 5G Play More plan which has a "base" price of $45 a month. Two of my other plans have the NEW Unlimited Plus ($45/month), and one of them has the Unlimited Welcome ($30/month) My total monthly bill after veteran and mobile+home discounts is…
FREE Phones for NEW customers, but not for long term customers.
Hello, Community. Hoping to get some thoughts on the following. I have been with Verizon for 18 years. In that time, we have only upgraded our phones four times. (Learning that this may not be what Verizon would like for us to do. Other than loyally paying my bill each month for 18 years, I don't seem to be a "revenue…
Customer Service
Ok so I've been trying to do a plan change, an upgrade, a more expensive plan. I have 2 lines both on welcome unlimited and want to change to play more and get more plans. Well there have been multiple different issues, and still there is something that is keeping me from changing plans I've been trying to do this for the…
Request for Unlocking iPhone 15 Pro
Dear Verizon Customer Support, I hope this email finds you well. My name is Anis, and I am writing to request the unlocking of my iPhone 15 Pro with the following details: * IMEI : ***** * Model: iPhone 15 Pro I am currently in Tajikistan and would like to use a local SIM card during my stay. I understand that my device is…
Price increase on watch??
My watch will now cost $4 more per month. After 12 years I believe I am reaching a breaking point where I am forced to go elsewhere. First, the phone prices increased, then the service “adjustments “ where some stations were lost, now the watch plan is increased by more than 30%! I am done. Sales reps simply want to swap…
trouble connecting my Blink Security cameras to our new internet?
We recently switched over to Verizon for our home internet. I was able to connect all devices except our Blink Security Cameras. Is there a way to increase the bandwidth other than disconnecting devices?
Stream ESPN
I have the DIsney+ bundle and have Home TV Plan that includes ESPN, the channel. I keep receiving a message when I try to stream ESPN (the channel) that "This channel is not part of your TV plan". I can watch ESPN through my cable box cannot stream it on my phone, firestick, or android TV. All other ESPN channels stream…
WiFi Calling SOS Message
Hello, I live in an area that does not get Verizon service. I am connected to WiFi and I have enabled WiFi calling. However, the majority of the time, there is an SOS message in the top right corner of the screen. When this SOS icon is present, I cannot make or receive calls. I Is there an easy solution to this? Thank you…
Price hike
I’ve only been back with Verizon for a little less than a year and am sorry I let the rep talk me into it. Half the stuff he said wasn’t even accurate. At least according to everyone else I’ve talked to.. I’ve had to go into the store to discuss my bill every month for the last 4 or 5 months and have spend countless hours…
Slow hotspot and data
every so often my normally amazing connectivity just slows to a crawl Same device, same locations. A few months ago I wahs told they were throttling me because my bill was due soon, which is kind of messed btw, cause I always pay it. But it's been really bad for like 2weeks. I pay for the most expensive plan.
My phone says I'm connected to 5G, but my plan says I only have Unlimited 4G LTE...
I've been with Verizon since maybe 2016 or 2017, and I think I'm still on a legacy plan: "The New Verizon Plan Single Smartphone Unlimited". I wanna looking through the Verizon app randomly and noticed that my plan states that I am only paying for Unlimited 4G LTE, but my phone (Google Pixel 7 Pro) shows that I'm connected…
Disabling Trusted Contacts within Smart Family
I see there are older threads about disabling Trusted Contacts but I do not see where anything states it is something that can be done. Is this a feature that can be turned off? The Trusted Contacts feature does not allow a contact to be added that only has an email address (such as an Ipad for iMessage) or allow a child…
upgrading to hulu ad-free how to
Took me about 5 tries but I finally got the disney bundle with hulu no ads billing correctly. Here's how, finally got it working (I do believe I did this about 3 times previously but I called hulu for the 2nd time for a refund of the overcharge and she cancelled my whole sub on her end maybe in order to give me the…