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Mobile device blocked by carrier
Three days ago I switched to a new unlocked Samsung Galaxy S20+ Android phone (purchased directly from Samsung) on my current prepaid Verizon wireless plan. I did not ask to change anything about my Verizon plan or phone number. The unlocked phone set up correctly on the Verizon network (as far as I could tell) with no…
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Prepaid vs post paid service and data speeds
I was told by a customer service rep that the postpaid service has better signal strength and faster high speed data speeds. I have the pre paid unlimited data and have been receiving incredibly slow speeds. Where are the terms and conditions outline the differences between the post and prepaid plan? The customer service…
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Website Fail. Chargeback or fix?
Im having trouble understanding why my bill got charged 103.12 for a chargeback. I called verizon and they sent me here, which im not sure this would be help. I need to know why im being charged this big amount. Im not very pleased with Verizon service at the moment.
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Upgrade to 4glte without data
I have a grandfathered Alltel plan without data that I enjoy that was taken over by Verizon when Alltel was bought out which is a pay per minute rate. Since I don't use the phone much, not looking to upgrade to a data plan. But I am looking at cheap smart phones to continue my Verizon service. I would plan on only using…
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Prepay customers not as valued
After being a Verizon wireless customer for several years, I have switched to another carrier. At the end of December, 2020, my fiancé went to a local Verizon wireless store to get assistance with her phone. When the Verizon employee found out she has a pre-pay plan, he basically told her she is not a valued customer as a…
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Will I have to pay another activation fee to switch devices on my prepaid plan?
I recently attained an iPhone 4, and activated it on the $60/Month Smartphone plan. I remember having to pay a fee for activating that phone on that plan. I would like to change over to a DROID device, and am wondering if I would have to repay another activation fee to switch devices, yet retain the phone number. Can…
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Has anyone else noticed a large loss of rollover credit from their prepay phone account?
Periodically I log into my elderly mother's Verizon pre-pay cell phone account to check her balance. She is on a monthly prepay account. Last time I logged in, my mom had approximately $400 in rollover credit for airtime. This week I checked and she had just $16 and change. I need to know where this money went. My mother…
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Prepaid Phone Balance Issues
My Verizon phone is on autopay - the payments have been taken. Verizon removed my balance of over $500 in May and after numerous phone calls and chats the balance has not been reinstated. This is not acceptable. What can I do to get this resolved?
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Prepaid - Unable to receive a text message due to insufficient funds
I am using prepaid verizon wireless and i am unable to pay my bill this month, not unusually common or uncommon it happens occasionally. however this is the first time iver started receiving messages saying i was unable to receive a text due to insufficient funds. i average, 3 texts a month (m not joking) and ive received…
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Turn of service to childs phone more than 1 time every 12 months
I want to be able to turn off my childs service and do it more than 1 time every 12 months without fee. What are my options?
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Swapped phone number and devices when online order was placed
Hi, When I ordered online, I unfortunately made a mistake and switched the phone numbers and device IMEIs. How can I get the correct number associated with the correct device? The order was placed a few hours ago.
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VZW Prepaid $250 Mastercard promotion is a scam
I brought two smart phones from AT&T and activate two new lines with VZW Prepaid. I'm supposed to get $250 Mastercard promotion after 8 weeks. It has been more than 12 weeks and couple chat and email to the VZW. I still don't get the gift cards and they said my phone numbers are invalid. No one seems to know how to fix the…
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Phone service not active on my phone
So, I have a Motorola E4, which I had used for a long time now. It is prepaid. My E4 says that I need to activate my service as stated " Sim card: Get Verizion Service". I logged on to my verizon account, which it says that my phone is active. Both the number and phone type are correct. My phone's Sim status says "in…
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You cannot add any more funds to your account this monthly cycle
Good morning, My account is deactivated since last week but I have a positive balance of $20, I want to add $10 to activate my account again but since 2 days ago it keeps showing "You cannot add any more funds to your account this monthly cycle" to me. I have tried several times from My Verizon app and also from…
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Prepaid card lost pin
My brother bought me a prepaid card from a gas station. Its the kind that you take to the counter and pick the amount you want. He threw away the receipt with the pin on it. Is there anything I can do to use this prepaid card?
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Using old sim card again after activating a new one.
Hey all, My question is would I be able to use my 'old sim card after activating a new one with a new phone? I was traveling outside the country with the new phone but I lost it. luckily, I was carrying around the old phone with the old sim card (with the same # number) that I would be able to use for short time after…
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Activation
I bought me a Apple iPhone 7 and a Sim Card but I have a question. When activation online. Do I give them IMEI on the box that the phone came in or the Sim Card number or both? I have prepaid service and I click on change device and it says: Enter your new device ID. Is that IMEI number or Sim Card number?
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switching from prepaid to regular plan
I would like to switch from my prepaid plan to an a regular type service plan, and also get a new phone. If I log in to my account and select change plan, the only option I get is a different unlimited plan (which looks like it's still prepaid) for $30 per month, and no option to get a new phone. If I select change device,…
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Not receiving incoming calls
I am a prepaid customer with an iPhone 8 Plus. I have been having problems with people trying to call me but my phone never rings. It’s happened with more than one person so I’m not sure what’s happening. Can anyone help me?
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The mobile hotspot has disappeared; how can it be restored?
I switched from the $30 prepaid plan to the $70 unlimited data plan, after which the mobile hotspot worked for about 24 hours, and has now disappeared completely. How can it be restored? I've tried: 1. shut down the phone and reboot 2. Remove SIM and re-install. 3. Cellular data \ "Set up Personal Hotspot" which takes me…
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How to cancel verizon prepaid and get refund
I need guidance for cancellation of verizon prepaid plan. I have neither made a single call nor used any data from this plan till date. Background: Dec 29, 2018: I purchased a $30 verizon prepaid plan from Target, and activated the same immediately [removed]. But later I decided not to use the same, as I had purchased the…
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numbers unblocked
I have a motorola and i use verizon prepaid. I had two numbers blocked. one recently and one from a long time ago. I did a regular restart of my phone because messages wasnt working properly and when the phone turned back on i had a message from a number i had blocked and when i checked my list both numbers previously…
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Prepay phones no longer sold at bestbuy
Just wondering why Verizon no longer sales newer prepay phones at bestbuy, Walmart? It was much more convenient. Is Verizon phasing out pre pay?
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locked new phone
i am a customer for 20+ years with several lines. i travel internationally often and always use a local SIM. Always worked. well, i got a new pixel 5 from VZ few weeks ago. Just arrived to an international site and discovered my pixel is locked. turns out VZ now locks cells for 60 days or till device is paid off. no one…
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Trying to buy Verizon phone on Samsung website but Verizon will not allow prepaid account
I have been trying to take advantage of a deal that was up on the Samsung.com/US website recently. Samsung occasionally offers prices on new smartphones up to $400 cheaper than Verizon offers for its prepaid plan phones. When I begin the purchase process on the Samsung website, it switches me over to a Verizon pop-up…
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Call Forwarding Issues
I have used call forwarding on my VZW prepaid service for years, with no issues. Suddenly today, it doesn't work. When I forward the calls using *72, I get the confirmation saying calls are forwarded to the number, but it doesn't work because the caller gets a fast busy signal. Is this a network issue or has VZW changed…
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15GB Prepain Plan - No Data for the Past 6 months and now forced to create a new account and pay more for less data
* History - I have been using Verizon prepaid plan for over 2 years and now I am getting data running out of nowhere and now no Data for a month. * Data consumed out of nowhere- Contact Verizon agent they refill account and I am back with data. * Old plan issue - After a couple of refills, I told the Verizon agent that…
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Verizon fix website
For the 40.00 prepay is it 3gb or 5gb of data? Verizon please fix this on your website as it changes depending what page you are on.
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Plan details wrong
For the new plan details overview it says 3 gb starts at $40 then you get the discounts... when you go click on to go through the different plans for prepay that they offer it says 5gb starts at $40 so which is it ?? 3gb or 5 gb? Also when I clicked to change plans where it shows my current plan and what I was going for…
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How do I get a refund for an online order?
I recently placed an online order for 1 SIM and three lines for prepaid (I already had 2 SIMs). Upon receiving the SIM, I attempted to activate all 3. Activation did not succeed. I called Verizon support. The representative told me he "could not find" the original payment, even given the order number and location code. I…