Mobile Plans (Archive)
Best International option for international calls United states and middleast for short term travel (6 months)
What is best International option for international calls between United States and Middle East for short term travel (6 months)? Is it the world plan 300 or world plan 500? If world plan is best, the following points are not clear according to information on Verizon website: 1. Can calls originate from either US or Middle…
I have travel pass setup on unlimited plan, going to mexico
Do I need to turn off travel pass to get the free Mexico calling? The travel pass site says $5 day, but says free on unlimited, but it’s not clear if I have to turn off the travel pass for this. thanks
Upgrade
I just upgraded my phone with Verizon. Does the phone number change or do I keep the same number?
Uhappy with plan
I recently went to a Verizon retailer called Russel Cellular to upgrade me and my wife's phones. I was on a plan called "The new Verizon Plan X Large 16 GB" for 90.00 total for both lines. The representative told me that there was a better plan that would save money and moved me to the unlimited data plan for 90.00/line.…
Prepaid Phone card not working
This is starting to get ridiculous. My fiance has been helping me pay my phone bill for some time now and has never had a problem. Today he went to Winn Dixie and got a phone card and sent me the code. I know he got the right amount and the right card, he's been doing this for a while. Well I input the number and it reads…
Call log
How can I view my PrePaid call log?
converting physical sim to eSIM doesn't seem possible
I've tried four different times to get my physical SIM converted to an eSIM and get shot down each time I try. It doesn't matter if it's over chat/messages, or on the phone. No matter what I say no one will let me convert this darned thing to an eSIM so I can keep my number overseas and use a local SIM card when travelling.
Worst Customer Service I have ever experienced
Need support from Verizon for our billing and connection problems. We moved to Verizon on Nov, 2020 and since been facing multiple issues. It's been a constant pain and we just want to get out of this network. We have been calling Verizon every 15 days for an average call time of 3 hours, explaining our problems to a new…
Reactivating Verizon SIM card while away internationally
My son is in South Korea, his 20 day SIM card expired, and he can't get another SIM card immediately, so I need to have him use Travel Pass. When he tried to put his Verizon SIM card back in to his iPhone, it's not working. What does he do to get it working?
Hot spot
Did I need to post money to my hot spot pla
No response from escalation department
After hours of multiple conversations with the general support contacts I was suggested to write a letter to solve issue where promo offered by Verizon rep isn’t being honored. Telephone customer support aren’t able to honor the offer provided...I sent letter right away to corporate but have not heard from anyone on…
Discovery +
Hi. Are prepaid unlimited plans eligible for free discovery +
Mobile device blocked by carrier
Three days ago I switched to a new unlocked Samsung Galaxy S20+ Android phone (purchased directly from Samsung) on my current prepaid Verizon wireless plan. I did not ask to change anything about my Verizon plan or phone number. The unlocked phone set up correctly on the Verizon network (as far as I could tell) with no…
Prepaid vs post paid service and data speeds
I was told by a customer service rep that the postpaid service has better signal strength and faster high speed data speeds. I have the pre paid unlimited data and have been receiving incredibly slow speeds. Where are the terms and conditions outline the differences between the post and prepaid plan? The customer service…
Website Fail. Chargeback or fix?
Im having trouble understanding why my bill got charged 103.12 for a chargeback. I called verizon and they sent me here, which im not sure this would be help. I need to know why im being charged this big amount. Im not very pleased with Verizon service at the moment.
Upgrade to 4glte without data
I have a grandfathered Alltel plan without data that I enjoy that was taken over by Verizon when Alltel was bought out which is a pay per minute rate. Since I don't use the phone much, not looking to upgrade to a data plan. But I am looking at cheap smart phones to continue my Verizon service. I would plan on only using…
Prepay customers not as valued
After being a Verizon wireless customer for several years, I have switched to another carrier. At the end of December, 2020, my fiancé went to a local Verizon wireless store to get assistance with her phone. When the Verizon employee found out she has a pre-pay plan, he basically told her she is not a valued customer as a…
Will I have to pay another activation fee to switch devices on my prepaid plan?
I recently attained an iPhone 4, and activated it on the $60/Month Smartphone plan. I remember having to pay a fee for activating that phone on that plan. I would like to change over to a DROID device, and am wondering if I would have to repay another activation fee to switch devices, yet retain the phone number. Can…
Has anyone else noticed a large loss of rollover credit from their prepay phone account?
Periodically I log into my elderly mother's Verizon pre-pay cell phone account to check her balance. She is on a monthly prepay account. Last time I logged in, my mom had approximately $400 in rollover credit for airtime. This week I checked and she had just $16 and change. I need to know where this money went. My mother…
Prepaid Phone Balance Issues
My Verizon phone is on autopay - the payments have been taken. Verizon removed my balance of over $500 in May and after numerous phone calls and chats the balance has not been reinstated. This is not acceptable. What can I do to get this resolved?
Prepaid - Unable to receive a text message due to insufficient funds
I am using prepaid verizon wireless and i am unable to pay my bill this month, not unusually common or uncommon it happens occasionally. however this is the first time iver started receiving messages saying i was unable to receive a text due to insufficient funds. i average, 3 texts a month (m not joking) and ive received…
Turn of service to childs phone more than 1 time every 12 months
I want to be able to turn off my childs service and do it more than 1 time every 12 months without fee. What are my options?
Swapped phone number and devices when online order was placed
Hi, When I ordered online, I unfortunately made a mistake and switched the phone numbers and device IMEIs. How can I get the correct number associated with the correct device? The order was placed a few hours ago.
VZW Prepaid $250 Mastercard promotion is a scam
I brought two smart phones from AT&T and activate two new lines with VZW Prepaid. I'm supposed to get $250 Mastercard promotion after 8 weeks. It has been more than 12 weeks and couple chat and email to the VZW. I still don't get the gift cards and they said my phone numbers are invalid. No one seems to know how to fix the…
Phone service not active on my phone
So, I have a Motorola E4, which I had used for a long time now. It is prepaid. My E4 says that I need to activate my service as stated " Sim card: Get Verizion Service". I logged on to my verizon account, which it says that my phone is active. Both the number and phone type are correct. My phone's Sim status says "in…
You cannot add any more funds to your account this monthly cycle
Good morning, My account is deactivated since last week but I have a positive balance of $20, I want to add $10 to activate my account again but since 2 days ago it keeps showing "You cannot add any more funds to your account this monthly cycle" to me. I have tried several times from My Verizon app and also from…
Prepaid card lost pin
My brother bought me a prepaid card from a gas station. Its the kind that you take to the counter and pick the amount you want. He threw away the receipt with the pin on it. Is there anything I can do to use this prepaid card?
Using old sim card again after activating a new one.
Hey all, My question is would I be able to use my 'old sim card after activating a new one with a new phone? I was traveling outside the country with the new phone but I lost it. luckily, I was carrying around the old phone with the old sim card (with the same # number) that I would be able to use for short time after…
Activation
I bought me a Apple iPhone 7 and a Sim Card but I have a question. When activation online. Do I give them IMEI on the box that the phone came in or the Sim Card number or both? I have prepaid service and I click on change device and it says: Enter your new device ID. Is that IMEI number or Sim Card number?
switching from prepaid to regular plan
I would like to switch from my prepaid plan to an a regular type service plan, and also get a new phone. If I log in to my account and select change plan, the only option I get is a different unlimited plan (which looks like it's still prepaid) for $30 per month, and no option to get a new phone. If I select change device,…