Mobile Plans (Archive)
Phone broke, unable to end autopay
Bought 2 prepaid phones with autopay enabled, but an accident occured to one of them. Unable to verify the broken one for suspension of service (wasn't registered before broken). The other phone is fine and registered but both are linked onto same bank account for autopay. Anyone have any ideas on how i can stop the…
Swapping Unlimited Plan SIM card for International Travel
I have the Verizon “Do More Unlimited” plan and an iPhone 11. My whole life is on that iPhone 11 and I’m concerned about it being cloned at boarder entry points, etc. when traveling overseas. Can I freely transfer my SIM card to another compatible 4G LTE phone with less of my personal data without notifying Verizon? Will I…
Travel Pass Charges
If I have TravelPass enabled and I make a call or text (from outside the US), triggering the 10$/24hr charge, will the recipient of my call (in the US) be charged international call fees??
Can not add funds
I tried to change my card for autopay and it said invalid area code twice so I tried a different card and now it’s telling me I’ve exceeded my limit and wait till tomorrow, Well that was yesterday and it still says the same thing today.
Device nickname on prepaid account
I am moving phones from my post-paid account to a prepaid. I have three moved over, but all of them have my name on them. In the post-paid portal, I could easily change the device nicknames. I cannot find that control in the prepaid portal. How can I make that change?
Unable to make a call, even though map shows coverage...
Is the Verizon coverage map known to be incorrect in places? I was unable to make a call from my prepaid plan (unlimited talk & text), even though I was calling from an area shown in bright red on the coverage map. (I did select "Prepay Voice" from the Coverage drop-down selector.) When I tried calling, I received first a…
TravelPass calling
Can i call another US cell for free while we are both are in Europe (France) and both have
TravelPass Questions
Hello community. I have the Above Unlimited Plan for my iPhone, and have unlimited plans for a iPad mini and Apple Watch Series 4 with cellular. I have researched the TravelPass site and have a couple questions: - If I travel internationally in more than one country in a single day, and I use my phone in more than one…
Still no solution
I posted my number from one carrier to Verizon prepaid. 1. I was never informed that prepaid does not get the same coverage as postpaid as per a Verizon customer service rep. 2. I swipe to answer a call and it shows the call time counter but the dialing phone just heard ringing. It Nevers even hits voicemail. 3. Callers go…
Can you hear me know. Verizon is a money holding crime syndicate.
I paid off my phone to get on a prepaid family plan. Been on the phone with dirtty Verizon for over 10 hours, talked to 10 different people and still my dang phone isn't on prepaid. Verizon keeps billing me for a phone like it isn't paid off $130 per month. I hate this cruddy customer service and never get the plan I ask…
Ignored
I have been trying to resolve a billing issue of over 300$. I have tried the text service, phone support, and executive relations. After contacting the BBB executive relations contacted me. A fellow named D'Marcus was supposed to be handling the issue. It's been 2 week's and all my phone calls and emails have been ignored.…
TravelPass for family
Hi, my family is getting read to travel to Europe and I have some questions. 1) When I add TravelPass, is it immediately available to all phones that I have (in the trip planner, it only allowed me to select 1 phone). Just wanting to make sure I don't have to enroll each phone separately. 2) After enabling the roaming, we…
Strategies for keeping Travel Pass usage under control?
Next month I plan to use TravelPass for the first time, in Europe. I'll be there 11 days, and I hope to use WiFi most of the time, and just use cellular as backup. (I'm shooting for a max of five 24-hour sessions.) It looks like activating Airplane Mode and turning WiFi back on would be a safe option. But is there anything…
Visual voicemail?
I have a prepaid account. I did not realize when I switched from Virgin Mobile, who give you Visual VM, that Verizon did not support this for prepaid accounts. So I'm looking for an add-on app to provide this function. I have not yet been able to find one that works with Verizon prepaid. They are available for other…
Unlimited Go /Mexico
Traveling to Mexico soon - have Go Unlimited plan - can I use talk text and data without incurring additional charges - e.g. local access charge
Can I Use My Phone In St. Thomas?
In St. Thomas for 7 days. Do I need an international call or other plan to get phone calls, data and emails outside of areas with wi fi?
How Can I Stay In Touch With Family While On A Cruise?
What will be the less expensive way to remain in touch? they have an connect@sea program, but it seems you need to buy a base plan. any way to just remain connected via text without running a data roaming tab and without getting callas?
Phone usage in Mexico
I have an iPhone and the Unlimited Data plan that includes use of phone and data in Mexico and Canada. Do I need to do anything special to avoid any problems? I'm going to be in Mexico for a few days on business this week and don't want to be unprepared.
SLOW PREPAID DATA
I recently switched from AT&T prepaid to Verizon pre-paid and the data speed is horribly disappointing. My work phone is also Verizon, but its post-paid. The data on it is fast. Is anybody else experiencing this issue with their pre-paid phones? I'm seriously thinking about leaving Verizon and never recommending it to…
verification code sent to my jetpack?!?!
Sometimes V's verification attempt is a security question and I can acces my jetpack account on line BUT othertimes they only verify with a code....!!!....sent to my jetpack #.....!!!!....WHAT GOOD IS THAT?! .....or am i missing something?
How do I make a call to Ireland?
Hello, I would like to make a call to Ireland (+353 (0)90 -------). Do I just enter the number as listed? (dashes used in place of numbers to protect privacy). What is the cost for an international call from Oregon? Thanks
Will Message+ desktop app still work with an international sim card?
We are going to travel for 2 months and have several accounts that text codes for 2FA/MFA. We plan on getting international sim cards for our phones in different countries. I'm wondering if I'll still get text messages on my Verizon home # desktop Message + app so that I can pick up those codes while traveling - even if…
service in Puerto Rico
My phone is not functioning since I got to Puerto Rico.Phone is displying Extended LTE
International $10 per day Travel pass stopped working
Need a little help if anyone can be so kind as contacting Verizon seems worthless today. Their phone number is closed and the chat function isn't ever answering. My daughter is in Thailand for the past week. We did the TravelPass $10 per day session and I set it up for a 30 day period. She left US on Dec. 24. Has worked…
International travel with Israeli SIM card
I have an I Phone Xs Max and will soon be traveling to Israel for almost 2 months. How do I know where my SIM card slot is and whether or not my phone is locked? I have found in previous visits that the best way to get the calling, texting and data that I need is by purchasing a SIM card from 019 Mobile and swapping it…
Why cannot i get a live customer service person on the phone? For the prepaid service.
Without fail I cannot get a live customer service person on the phone. If you hit zero it disconnects you. This is why I cancelled my service. What's messed up is that there is no listing of my account number anywhere. You have to view the source code on the account website. You guys purposely do not show any account…
Re: I'm traveling to Australia and SIM cards?
How does this work now? I'm travelling there for a year and would like to know my options so that when I come back I can still have my same number. Can you suspend a device for longer than 90 days and still pay the discount price? Can you suspend a device multiple times in a year?
"There are restrictions on this line" Announcement 24. Living in Guatemala
I travel to Guatemala frequently and stay for 2-3 months at a time. I've had no problems in the past using Skype to call my Verizon number and checking my voice mails. Just bought an unlocked Moto G7 in the States (Best Buy) a couple weeks ago, used it with no problems, and returned here to Guatemala a couple days ago. But…
Restrictions for free Disney+ , not available for prepaid?
Ive been trying to get the free Disney+ promotion on my Unlimited Prepaid Account I have for my MiFi. Calls to customer support and attempts online have failed. Ive read the available info and it doesnt seem like prepaid is excluded, but maybe it is. Can someone tell me for sure if prepaid unlimited on a MiFi is qualified…
Accidental international call when using google voice
Hi, I travelled to India and used google voice over internet to make calls to US to connect with my young children in US. I always used to make sure that calls were made when i had wifi. However, I didnt know that google voice preferred local network carrier by default and didnt make the calls over wifi if there is carrier…