Mobile Plans (Archive)
Prepaid Account Just Doesn't Work Anymore
My Verizon Prepaid account seems to be broken. Every time I send or receive any text messages I get a text which says "Text messaging service has been denied", and I don't actually get the message I was supposed to receive. I have a signal to the Verizon towers, but can't use mobile data, just says "no internet". Calls…
5G Slowdown
For the past several months I've noticed that when on my mobile from LTE coverage to 5G all my apps don't connect easily. This has been all up and down the east coast. Is this a problem any of you have encountered? Solved?
Using my phones data on my laptop for infield service work
Was wondering if there is a plan or a way to use my phone’s unlimited data with my laptop for infield research and looking up service manuals. Looking up parts and looking at exploded views of certain machines is just to hard to see on a phone. Would like to utilize my laptop at times . But a plan for that and a phone plan…
hotspot
I'm looking at my plan right now on your website. It shows I have unlimited hotspot. I have tried to use it in the past, but phone settings for hotspot say I do not have it installed and to call and have that feature activated. I also have unlimited talk and text which works just fine obviously. So I would like my…
kyocera durasport 5g
Message+ app no longer receiving texts. I can send though. Verison store sent me home with a new sim card to install via tech support- although they are closed despite website saying closes at 9pm. This issue started with needing to open app to get any incoming texts, rather than them being pushed through. Now, none come…
How Do I change my Ip?
I want to change my Ip adress, but i have no idea how.
NBA TV
Recently I start experiencing "We will be back shortly" most of the time, say 90% of the time when I try to watch NBA using Fios App on my iPhone 8, while almost all the other network, i.e. NFL, TNT ... works perfectly. Like now, I want watch Charlotte plays LA Clippers and that infamous message showed up. So I can only…
prepaid with iphone 15 pro
My wife and I have an iphone 6s with Verizon Pre-paid plans. We would like to upgrade phones to 15 Pro. Do we have to change plans to postpaid or can we keep our current plans? Can the SIM not be transferred to the esim? If the 15 Pro had a SIM slot, would it not be just simply removing from the 6S and place in the 15PRO?…
My Verizon
I switched from Verizon postpaid to prepaid over six weeks ago. "My Verizon" shows that my line is disconnected, does not list my device, and has no information on my plan or usage. Billing info is from the old postpaid account. It does show that I have autopay set up but when the payment was due a couple weeks ago,…
Trouble Making Outgoing Calls in Mexico
I'm having the same issue when I travel international. I'm currently in Mexico and my plan works here (got a text when I landed). I'm able to text, go on internet, and receive incoming calls, but can't make any outgoing calls -phone says call barring is on (Pixel XL). A rep told me to reset the network on my phone, but…
eSIM / Travel Pass
I travel to Latin America a lot and have an eSIM with Verizon and a physical SIM card with my local carrier. However, sometimes I would like to receive text messages to my US number but I don't want to get charged $10 per day Travel Pass. I have turned off roaming, but I am still getting charged the $10 Travel Pass.
Trouble making a payment
I have been trying for over a month to add a debit card and set up autopay on my prepaid Verizon account. All of my attempts have been unsuccessful with chat and calling customer service which are all automated. I haven't been able to connect with a real person to discuss my issue. This process began when my debit card…
Discounted special offers for unlimited family plans those who are still on legacy plans (e.g., 4 GB) with Apple's iDevices (4 lines)?
Does Verizon Wireless give out any discounted special offers for unlimited family plans those who are still on legacy plans (e.g., 4 GB) with Apple's iDevices (4 lines)? I couldn't find any online when logged in. Thank you for reading and hopefully answering soon.
Speed between prepaid plans.
I have tried service with two different phones. My signal is always low everywhere. And bad at work which is a low reception area. Others don't have as much problems as me I am on the 15gig prepaid. If I go to the next one up the unlimited. Will I notice better connections? I can't afford the cheapest postpaid. Pixel 5.…
Customer service/billing
Hello. I need to file a formal complaint in regards to incorrect billing and customer service Please provide an email address as the customer service rep would not assist in transferring me to escalate this matter
Unlimited data says I've hit my "data limit"
I don't know if this is some sly Verizon thing but I have the unlimited data plan and they have shut off my data because "the data limit you set has been reached". You have unlimited data. 12.43 GB data used 4 days left in cycleManage planView details
Old iPad
How can I find an old iPad that was on my account? It doesn’t turn on and I want to see what model it was.
Calls sound like chipmunk
On some calls the other person sounds like a chipmunk chirping. They can hear me
Verizon
Charged me my old bill plus new bill ($200) for one month when i switched to unlimited plus from unlimited welcome. Very conniving platform and confusing bills. They make everything confusing with ads on purpose to take advantage of consumers like me. One line for $100/month. 5g ultra wideband hardly comes on my phone and…
Porting from Visible
On October 29, after 17 years as a loyal Verizon customer, I made a terrible mistake and switched service providers from Verizon to Visible, porting my number with me. After two days with marginal to imaginary cellular service and terrible customer service from Visible, I switched back to Verizon on the evening of October…
Maximum number of WiFi connections?
Is there a specification for the maximum number of simultaneous WiFi connections that the CR1000 router can handle? My home system has worked fine for years, but as IOT systems will, mine grows. A few months ago as my system approached 90-100 devices, some 2.4GHz devices just would not connect to the LAN. I would reboot…
I have no internet connection and no customer service picks up phone?
I have zero internet connection. I have tried to do some of the stuff I see on the forum but doesnt work. I cant get anyone on customer service. I have been on hold for over 20 minutes. Just keeps saying Safari cant connect because you have no internet service. My bill is suppose to be paid auto on Monday. If I dont have…
Disney bundle sign up
Just upgraded my plan to unlimited welcome as was cheaper than paying for only 4GB plan with autopay etc. I have a Disney plus subscription through Disney at 140 a year. I see Verizon offers a. Bundle of Disney, Hulu and espn plus. First question is can the bundle be used on each line for the 10 dollars a month? Second I…
trying to cancel unlimited data plan
So in my quest to save some money on expenses, I called Verizon to see if I can get rid of the unlimited internet access I have on the phone. It would save me $30 a month-well I think I would have had an easier time convincing the Louvre to let me have the Mona Lisa. " Well it's the best plan available for you" " But I…
Unable to click “complete registration”
I also have the same problem with the link below. https://community.verizon.com/t5/Prepaid/Unable-to-click-complete-registration/td-p/1704215 I have tried many times, but I just can't get the complete registration button to activate. Can you please manually register it on Verizon's side?
No weekend service zip code 15828
I have service during weekdays, but as soon as the weekend comes we lose Internet. The cell towers seem to get overloaded and don't work. I and the entire community are paying for service we can't get. I can make calls and get texts but zero Verizon Internet. Please advise after looking at the community post this seems to…
Large Swaths of ZERO SERVICE
For most of November service in the Waco market has been HORRIBLE. Not even straight up phone signal much of the time. Being that I pay for unlimited talk, text, and data I'm a bit miffed. The "Customer Service rep" was useless kept trying to troubleshoot my phone. Phones fine works great on wifi and in small areas of…
Prepaid cards
I accidentally bought 325 dollars worth of prepaid cards to pay my post paid bill. Is there anyway to turn these into gift cards to pay my post paid bill?
Will i lose current discounts or device credits if i move 1 of 4 lines on 5G Play More to a new My Plan
I have 4 lines on 5G Play More and want to move 1 line to a new My Plan. I now recieve $40 discount for auto pay and $40 discount for Moble & Home this is for all 4 lines. Plus I have a $19.99 device credit each month for new iphone, this is for the device i want to move. If i make the change will i still recieve all…
Does verizo. Restrict data
With unlimited data plan, does verizon restrict or slow data after a certain amount is used?