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Bad experience porting to prepaid
I wanted to port 2 numbers to Verizon, one from AT&T and one from T-Mobile. I already have an unactivated SIM card that comes with my unlocked iPhone, so I intended to port the AT&T number to that SIM. I placed an BYOD order online to get the multi line discount and provided all information about porting such as account…
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Can I change phones when prepaid?
Currently have the lg k8v.
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International Travel
I am going to London England and want to know if I can call from there to the United /states. What do I need to do to be able to call on my Verizon phone. I find the site almost impossible to navigate. I would like to be able to talk to a person without any hastle. I have been a customer of Verizon for many years. I have…
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Pixel Hotspot not providing internet access.
Hello, Im fairly certain this will be an easy/obvious answer but cannot find it. I am currently on the unlimited prepaid plan. I have read that if the option is not available in My Verizon to add as a feature you either already have it or are not eligible with your current plan. How can I find out either? I don't have any…
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How can I confirm Travel Pass has been added?
My son is going to New Zealand on December 14th. I went to My Account and thought I signed his phone up for Travel Pass. However, I cannot find any confirmation that I did so when I look at my billing statement or plan. How do I confirm my action?
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Is there a cost to receive a text when traveling to Bahamas
Is there a cost to receive texts from U.S. when traveling in Abacos Bahamas?
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Numbers appearing on usage reports
I have several 000 numbers appearing on my international usage reports. Does anyone know what these might be?
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Trouble getting account # (switching providers)
I've seen threads like this in the past but a lot of them are from years ago (or not informative enough) so I wanted to ask myself. I am switching from Verizon to another provider (sorry Verizon, but you can't convince me to stay). It is a prepaid account and I have already tried to call the Prepay CS at the number…
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Prepaid account
I'm looking to get the account # for my prepaid account. All of the automated phone numbers do not provide this information. Can someone help? Thanks
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Samsung 7 edge - can it be used in Europe
I'm planning on a vacation to Europe (Germany, England, Spain, France and Italy), and was wondering if I can use my Samsing 7 edge
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Will google maps work in Mexico?
I’m traveling to Ensenada from Dan Diego. Will google maps work while in Mexico?
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Combine International Travel Option with TravelPass
I plan to travel to the Philippines for 10 days. I plan to pick the $40/month option. However, there is a checkbox to still pick TravelPass. What does it do and what will show up on my bill on next billing cycle?
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Prepaid not working out of state
I currently live in northern Maine and I will be moving to Manchester, NH in a few weeks. I've had many problems trying to navigate through Manchester that has resulted in me getting lost multiple times because of the terrible data I receive down there. I will be in the middle of the city and my phone will suddenly lose…
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Service connection germany
i have no service in Frankfurt. Get “cannot load network data” response to carrier search. What is wrong?
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Is the iPhone 5s GSM capable?
I have a verizon iphone 5s. does this phone have GSM capable?
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Can I get service on my trip to Europe?
Planning to go to England and France, can I take my Verizon iPhones there and use them there? Can I swap out the sim with a local carriers sim card there or that even a good idea?
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lots of issues after converting to family prepaid plan.
ok, first off, I have had nothing but problems, been on the phone with verizon for several hours over several phone calls. First, I converted me and my daughter's prepaid separate accounts to a prepaid family plan. her phone deactivated on the day the new plan started, it took 2 hours on the phone with customer service for…
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I bought a verizon phone with a prepaid SIM and want to use it in another country.
A couple of months ago, I went to the US for a short visit and bought a verizon phone and prepaid plan to stay connected for the duration of my visit (1 month). Now, I'm back in Germany and would like to keep using the phone, but I have multiple problems; I can't login to MyVerizon anymore and, of course, the phone still…
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International use in Mexico
Hi, My Daughter lives and works as a teacher in Playa Del Carmen, Mexico with her two small children. Recently she was here in the U.S. visiting and we went to talk to verizon about getting her a phone while she was here, that she may be able to use in Mexico. We purchased a phone when we were told she COULD use it in…
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Unlocking old phone from UK
I am based in London, and back in Spring 2015 whilst on a business/ vacation trip I bought a pre-paid cellphone from the Canal Street, NYC store (a Moto E). It's been sitting in a draw since then, and I wanted to try and unlock it for a spare phone. I do not have the old SIM, but do have a record of the old cell number,…
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Customer Service Reps cannot resolve this.How do I escalate my issue?
. I have been a Verizon Prepaid customer since 12/2015. I really like the all of the features that I can control from the "My Verizon" page like changing phone number, HD calling, caller ID block, ECT, ECT. Also, I live in a very rural area and Verizon's network works the best in this area. I have tried prepaid services…
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Renewed my prepaid account and have service but data never turned on
Anyone have an issue like this? Can't do much without data...
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Suspended prepaid
I switched my prepaid sim to old postpaid htc10. Worked with no issues. Put sim back in original phone to add data. Now account is suspended saying they reported phone as stolen. Cannot reconnect service on either phone. Says sim is not on pay table. What do I do?
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How do I locate stolen prepaid Samsung Galaxy J3
I had a Samsung Galaxy J3 that was stolen so I suspended the service. It's a prepaid phone. Is there any way I'd be able to locate it from another device? Would I need to get service turned back on to do that?
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Switching from Post Paid Back to Pre Paid
I have spent the last months and large numbers of dollars trying to navigate the internet via my phone and my PC. Each time I have been told I just need this or that and my fee goes up just that much more and I am still at a place where just using the websites I need for work and writing and listening to music uses up my…
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Lost hotspot use on prepaid
Earlier this year (six months ago) I upgraded my prepaid plan to the $80 a month unlimited by suggestion of Verizon sales representatives in store, because I had been using WiFi hotspot on my previous prepaid plan of $40 a month, which caused me to often have to buy additional data before the end of the month cycle.…
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internation calling...sort of
My mom is traveling to Vietnam. She's on my phone plan. We both live in NY. She called me the night before from her phone when she landed in Hong Kong. Will that be generated as an international call? I don't mind to pay whatever fees. I'm just grateful she was able to reach me since we don't have an international plan or…
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minutes usage for international plan does not display
I recently added the: International Travel 100 Talk, Text & Data - Billed Monthly International Travel 100 Minutes/100Messages/100MB Data - Billed Monthly You've selected the month-to-month option. Your plan will automatically renew on a monthly basis for a full-month term from the Start Date until canceled. When I attempt…
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PIN on Refill Card
So the refill card now use a new type of material, and it's a sticky paper attached to the card, it's really not able to be scratched to see the PIN, but have to be torn off. When I used the refill card today, the PIN was torn off because of the new material they used. What should I do to refill and not waste my money?
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SIM Question
Good Morning All, I tried searching but nothing came up on this particular issue. I currently have a Samsung Galaxy S4 Prepaid phone that I bought atleast a few years ago via Verizon @ Walmart. It has a Micro SIM card. I am looking at getting the Moto E4 Plus prepaid phone from Best Buy but that phone takes a NANO SIM…