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I missed a payment due Sep 1st, 2021 (today). I did the payment right away when I saw all my 3 accounts were inactive (prepaid). However, they still show inactive even after adding money to my account. The chatbots are not able to help and I can't get passed them to talk to a human associate. The web search ends up in…
I've been trying to port out my Verizon prepaid number to another carrier for 6 days and spent 4+ hours on the phone with Verizon and 6+ with the other carrier. Verizon keeps assuring me that my account number on my Verizon profile that you can see immediately after logging in is correct and I should be able to port it.…
How do I reactivate my suspended phone?
I use TravelPass from time to time, but up until now I only needed it to call others or to access the web. Now, though, I need to stay in contact with people in the US. If I’m in France (with Travel Pass, so my regular # works) and someone in the US calls me, are they charged for a foreign call or are they charged as if I…
I ordered 2 prepaid lines on new SIMs and phones 2 days ago. Both were porting numbers over. Both numbers "Failed Activation" and so the ports also failed. I spent 8 hours on the phone yesterday to finally get a Prepaid Support Engineer on to fix my main line. At 9pm last night, he ran out of time. He promised to call me…
Random issue with both Apple iPhone 11 and Samsung S10e, where they will not ring at the device and go directly to voice mail. Happens more frequently with S10e. Both are new BYOD running on Verizon pre-paid SIM * Occurrence is not impacted by location * Phone goes to voice mail when this occurs * Redial on Apple often…
Been a Verizon Prepaid Customer for years, but the plan I had was discontinued. Verizon suspended my account without warning. so I contacted them had it reinstated added funds and had my phone reconnected to Verizon Network. But now I can only receive and send text calls, can not place or receive voice calls. I made voice…
I was trying to get better service so I called Verizon... by the end of the call I had NO service at all. She had me reset network settings and I did so and I didnt have service at the time so I think that might be the problem
Hello! Anybody know anything about prepaid plans and traveling to Puerto Rico? My fiancé and I arrived yesterday and he hasn’t been able to make or receive calls. He has a prepaid plan and I went on and even added some “travel pass” listed there and made a payment that wasn’t even due till the end of the month just in case…
I have a prepaid account established for a minor child, I am the owner of that account and need to have access frequently. however, the online system (verizonwireless.com) now requires a code texted to the device on the account to gain access every time i access the account. Not only do I not have the phone in my…