Mobile Plans (Archive)
Being charged for calls I didn't make
I have been charged for calss which I do not remember making and I do not know anyone in [removed] area Friday, August 28, 201508/28/2015 at 09:58:56 PMOutbound Call[removed]2$1.38Friday, August 28, 201508/28/2015 at 09:56:29 PMOutbound Call[removed]1$0.69 Is this some kind of a scam? Phone numbers removed as required by…
Calls I didn't make...
I wasn't sure where to put this, but the customer service rep I talked to suggested I post my issue. I have a Verizon prepaid and noticed two calls on my account which I never made and was charged for. After explaining it to the rep, he credited my account for the calls but I'm still left wondering why this happened and if…
I am on auto pay, I was supposed to get an extra 1 GB of data upon receipt of the auto pay amount. I have not received it. Why?
I am on auto pay, I was supposed to get an extra 1 GB of data upon receipt of the auto pay amount. I have not received it. Why?
About Buying Prepaid Phones
Is it possible to buy prepaid phones in Verizon Wireless stores, or they can be bought online only?
Problem reconnecting my service after suspension
Hi, I suspended my phone service for 3.5 months and now I cannot reconnect it. It will not let me set up my funds. Thanks
Do you like the current Prepaid Plans???
For the most part I enjoy being on Verizon's Prepaid my only major gripes are: - Not being able to receive video messages - Not being able to send picture messages over Wifi - Limited data Those are my gripes as of now everything else is great and I enjoy the service
prepaid card
I am having trouble adding a $60 prepaid card to my verizon jetpack. Do I have to wait for my current data plan to run out or can I do it before?
MiFi 6620 Network Visibility
I have a 6620 Verizon MiFi and I accidently clicked on "Forget this Network". Now I cannot see it in available networks on my computer (windows 8.1) but I can on my iPhone. How can I get it back on my computer as visible network?
Prepaid for 30 days, but after changing plans I had to pay again! What happened to the rest of the month I already paid for?
I don't get it. If you already paid for 30 days, why can't you use them?
Network Extender vs Direct VoIP
Verizon sells a Network Extender device. This device allows voice and text communication to be re-transmitted over IP. Smartphones such as the Motorola Droid Turbo (XT1254) already have the ability to connect directly to an IP network via WiFi. It seems odd that a Network Extender would be necessary in the case of devices…
How to transfer my prepaid balance to another phone
I need to Transfer my prepaid balance to another phone. Seems unfair to have to purchase again after 10 days of renewing
HTC M9 Will Not Stay Connected to Network Extender
We have several HTC M9s. Coverage is poor so we bit the bullet and bought a NE. The phones will hang on to a very weak, unusable really, 4g signal instead of connecting to the NE- until the signal fades completely and drops a call. This means the phones are constantly dropping the connection to the NE. All of the phones…
pre paid roaming
I have a pre-paid plan. When in a pre-paid roaming area I can not make calls. What happens is that if I call a number, ia recording answers and says to re-enter the 10 digit number I called. I do so, then there is a busy signal. How can I make a call?
Why won't my network extender recognize my router?
Over night the WAN stopped working. Is there a reset button on the device? My router is working properly but the extender does see the line. Do you have any suggestions? Thanks
Ellipsis Jetpack drops connection every 40 seconds
Any suggestions on how to maintain a connection during heavy usage hours? During evening hours the Jetpack disconnects every 40 seconds or so. I'm in a fully "red" area on the coverage map and get 4-5 bars on signal strength. Jetpack is fully charged or power cord is plugged in. Off-peak hours are usually fine. I've set my…
PREPAID HELP
Okay I need someone to get to me asap. My prepaid data isn't working and I have 3gbs I just bought Data yesterday and I called *611 and they said something about I need to pay. My 45 dollar plan expired this month but I just bought Data anyone can help? I need someone to get to me I'm going on trip and need data for…
Cant make calls
For the past two months my phone will not make or receive calls. I can Text, use data and use all other features but it simply won't dial. I have a prepaid Transpyre phone. I've raised the issue with customer service but apparently proper service isn't important to them as they have no interest in responding to my request…
Can I transfer minutes from my per minute prepaid account to my sisters per minute prepaid account?
Can I transfer minutes from my per minute prepaid account to my sisters per minute prepaid account?
activating my iphone for first time
I bought a prepaid sim card from best buy today and tried to activate my device online it said the service is out and call a number (888) 294-6804. i called a number first the options is confusing then asked for my phone number which i dont have cause its not activated yet and thats whole reason i called after long time…
Messed up payment
So I am currently dealing with a situation that Is making me more aggitated. I have tried to talk to customer service three times with messing with the automated services for over three hours, the problem is that I got a New phone and changed my number over with three days left on my month. So I went ahead and bought…
Mifi Data Usage
Why is my MiFi 4110 showing 3 devices are connected . On 4110 there are dots 3 are showing is 1 of the dots for the MiFi 4110 ? You should give your customers a step my step guide on how to avoid background data usage .
Network Extender...not much extension....-103dBm
All new Verizon wireless account with 4 new smartphones in an area that Verizon "says" is a good reception area but was forced to try the network extender as too many dropped calls from home location. Just installed the new Verizon Samsung network extender. All led's are solid blue with the occasional flickering blue on…
Why didn't my phone update the balance and date after payment was made?
My phone did not update balance and date after payment made ?
New Verizon Plan Vs Prepaid
Could some one tell me the difference of the two. I will only need one line. What is the fee for bringing your own smart phone. Does verizon use the same network for both plans?... Seems like individual plan for prepaid may be better, especially if you auto enroll... But i didn't see that there is a cost to bring your own…
How do I connect my 4GLTE Jetpack to my Amazon FireHD7?
I am using my JetPack with my laptop, connected by a USB. It doesn't work remotely so I need to use the USB cord,. I'd like to use the JetPack with my new HD7 but the USB connector is too large. Is there an adaptor I can use? WIll the Jetpack actually work with the HD7? What to do?
I need help on my samsung gusto 3 prepaid... Cannot make or receive calls, but I can text. The phone was working fine...help
My samsung phone was working. I am traveling out of state. I can still text but I can not make or receive calls... I get busy signal after phone rings one time.
iPhone 6plus prepaid?
Is it possible to activate an iPhone 6plus at this time on my current $45 prepaid plan?
Are you having a problem reaching a live person...
Since others may have had my problem here is some helpful info: Be aware Verizon hides the cue path that allows you to speak to a live person (Prepaid plan). It's kind of like the joke you may have heard about the folks who live in Beverly Hills... they are so exclusive, the Police number is unlisted :smileyhappy: Except…
Prepaid has more data that postpaid, unless I'm wrong
New Medium Plan on Postpaid is $20 line charge + $45 for 3 GB data. Prepaid is $0 line charge + $60 for 3.5GB data on autopay. Save $5 and get 500MB extra. How is it possible that Prepaid gets a better shake than Postpaid? This is why i think that Prepaid plans will change, either in decreased cost or increased data. Does…
Correct Data Representation?
The My Verizon App on iOS reports data usage in kilobytes (KB) whereas the web version of My Verizon shows usage/data in megabytes (MB). Which one is correct? How can one report this to Verizon to add to their updates?