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Gave my number away
My wife surprised me with a new phone with a 212 number. She knows it’s impt because of being a high profile real estate agent in NYC. Less than 8 hrs later, my number was changed. Contacted customer service and nothing. No apology, nothing. Then I said I would be telling my friends(close to 50+ to cancel their service and…
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Log in Issues ESPN+ TV Provider
I have the disney + bundle with Verizon - I'm also a Fios customer but that should be irrelevant to this issue. I can log in and can watch live sports (I'm assuming there's no free live streams on ESPN+ and they all have the ESPN+ logo on the thumbnails) but when I try to watch anything on my AppleTV or on catch up it asks…
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Port in number for line with contract?
I have a line with 36 month contract. I have a phone number on a different carrier that I'd like to use at verizon. Am I able to port in the phone number to an existing line under contract and replace my vz number with it?
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Data Shortage
I was travelling and for the first time in my decades of being a Verizon customer ran out of data. I had no way of logging into my account to get a data boost because Verizon would send me a "push" via text and my text was cut off, nor did I have a way to call Verizon without logging in to get the data boost. Instead I was…
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Android Verizon App won't save password or work with fingerprint, doesn't stick when you save it
You can log into Androiid Verizon app and save password, but unlike ALL MY OTHER ANDROID apps, it doesn't work. I tried to apply fingerprint multiple times. THAT DOESN'T WORK EITHER. Customer support is difficult to get most of the time and it doesn't seem to fix things, like the netowrk issue where you have to reset all…
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Verizon Gift Card incorrect pin
I purchased a $100 Verizon Gift Card about half a year ago on verizon.com and tried to use it to pay my bill last month. However, the site shows that a 6 or 8 digit pin was needed while my pin had only 7 digits. I made a phone call and the agent said they opened a ticket to replace that gift card and I should receive a new…
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Cant log in
My phone will not turn on and I cannot log in to Verizon because of the two factor authentication, I just tried to call from a friends phone (9:45am EST) and it said it was outside of business hours?? I need to log in to get an insurance claim for it. How am I supposed to log in?
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$200 Verizon gift card
Entered gift card number into Verizon store , it fails to accept the card, I can check the balance without problem, just can't use it. Try other items in the store and it keep asking me to login in when i am already logged in.
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messages
my Phone Screen is cracked and un-readable. How can i read my messages on my account page after logging in
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Over 55 Discount
Is there a Senior Discount plan for customers over 55? Is it for only certain states and if so, why? Will it apply with my other discounts?
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File complaint
Anybody know how to file a formal complaint with Verizon? I already talked to a representative who disconnected me when I said I wanted to file a complaint. Does Verizon even have a protocol for filing complaints? I would like to go through them before I file one with the FCC. Thanks.
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Leave a review
This has been totally ridiculous. I have been trying since October to try to get a mobile + home discount. I have been given a run around for 2 weeks, spent over 8 hours trying to talk to someone who can help me. I was given incorrect information by the service coordinator when I enrolled regarding my discounts, I have…
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Online Usage Overview Not Updating
Hey Verizon, Why are the usage overview information not updating on my online account? How often does this information get updated?
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Cannot call or recieve certain calls from landlines
There are certain land lines that I am unable to neither call or receive calls from. This is on a IPhone 7. When I dial these numbers I am greeted with a non Verizon message stating "Your call cannot be completed at this time" or "Sorry, but your call cannot be completed" After either one of those messages it goes to the…
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Invalid pin
I’m trying to use my mobile gift card on AirPods before it expires but days pin is invalid
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2020 minutes history
how do i obtain call (minutes) history from my mobile phone from Verizon longer than 18 months ago? I have a Samsung Galaxy, other over the past few years have a new phone, so it's not in the call history on my phone.
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Chat ID and Ticket Number
Has anyone else had this experience: after 10 hours (in two sessions) on chat with Verizon, I was given a chat ID and ticket number (along with a promise that my issue would be resolved.) I called back 5 days later: no one can find any record of the ticket or the chat ID.
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was told i would get a call to set up phones
I ported over five numbers from another carrier about two weeks ago. I was told by the "salesman" (who I was directed to by my Fios rep, that he would call me the following week to set up the phones, process my rebates as well as some other things. Needless to say NOTHING. Here's the best part, I spoken to no less than 10…
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Gift card showing to be invalid
Howdy fellow Verizon people. I ordered a $25 gift card that arrived quickly but when I go to redeem it or check the balance I am being told the card is invalid. I've searched previous threads on this and it seems like this does happen from time to time. I do not want to spend hours trying to get this rectified though so I…
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Calling Canada
I am trying to figure out the cost of calling on my mobile phone to a mobile phone in Canada. I have unlimited talk and text, but not unlimited data. I did a chat with a rep who told me that I can call for free to Canada, but I was not able to independently verify that anywhere on the Verizon website for my particular…
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Splitting Account
My roommate and I share a plan with 2 lines. We each have our own line, but I am the account owner. He would like to move his line to his own account. How can we do this?
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We Are Unable To Process Your Request At This Time
I get the message on my desktop "We Are Unable To Process Your Request At This Time. Please try again later." everytime I try to log in to my Verizon account. I have tried a different browser and have cleared my cache and cookies.
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Positive feedback - Stephan is wonderful.
I spent 2 hrs in a 3rd party retailer attempting to set up a new line and transfer my existing number to a different phone. I was charged a $35 fee in addition to Verizon's fees (without being told of such a fee at the get-go) and when I called the next day because I could not send/receive MMS on the new line, I was told…
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customer complaint
I want to file a customer complaint. Is this where I need to submit?
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Port out pin
How do I find my port out pin so I can switch carriers?
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Account access as POA
I am listed as a manager on my father's account. What do I need to do to actually access his account?
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How do I see text messages for another phone on my account...I only see my phone??
How do I see text messages for another phone on my account...I only see my phone??
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Previous plan
I am trying to access my old plan or find out if I have an overdue payment.
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Business with two SLS-BU103 Network Extenders suddenly stopped working
These are in an office with about 40 people. Our cell phones will not work without them. Tech support has been very difficult to obtain and of the 3 I have spoken to, one "re-initiated" them and they worked for the remainder of the day....2 others didn't have a clue and insisted they had a phone number...the 4th tech…
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temporary out of country service
my daughter is studying in Ireland from July 14th until Aug 12th .. she will need temporary out of US service while away .. how do we proceed .. ... I'm the account holder .. .. help please