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Edit order and pay
I placed an online order earlier and I need to edit it and and a linear well astake my upgrade off how can I do this? The Ling only let's me review the order and pay
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Suspended account for military service (deployed) and account was randomly reactivated
Suspended service while deployed. Randomly received an email that my service was resumed. THis is wrong. Cant log into account because 2 factor auth sends message to my phone which I dont have access to because I am deployed.
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can't login to account phone is broken
I dropped and broke my phone last night and am trying to login to my account to order a new phone, but it keeps trying to verify the login by sending a text to my broken phone. I called customer service and they said all they can do is order a new phone for me; they can't reset my account or help me get in. I don't know…
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MMS from tomobile users not working
there was another thread with same issue no resolve and was locked, so im opening new one I ported from tmobile little over a month ago and unable to recieve mms from tmobile users, i bought a new samsung device from verizon please help me resolve this issue!!!!
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TEXT MESSAGES
I need help with being able to look at my 15 year old daughters text messages without her being aware of it, and i need to see who is in her contacts. Can someone help me figure this out? I have taken her phone and looked myself, but she deletes stuff, so i am wanting to see if i can look on MYVerizon under her phone…
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Kudos for Fiona
We are not at all tech-savvy and so we usually have problems dealing with a technician over the phone. BUT Fiona was fantastic today! She was friendly, very knowledgeable and efficient, and patient. To be guided by her so that our problem was resolved was a pleasant experience. Thank her again, please!
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Can account owner request text messages be hidden or deleted from the account
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Mom Sold Extra Line - Why?
I ordered a new phone from the app and I chose the express pickup option instead of shipping. It was not an express pickup as I had to wait until the following day. I was at work when I got the text that my phone was ready. I asked my mom to stop by the Verizon store for me while she was out. I had utilized a trade-in…
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Plan owner is not in the USA anymore
I have been using Verizon for years. When I first came to the USA, my roommate and I created a family plan in Verizon, and we were satisfied with this arrangement. However, years have passed. Things changed. He left the USA, and I got married. Now, I want to create a new plan with my wife. The problem is my roommate is the…
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Why would International plantravel pass be on my account?
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Verizon Agents Have NO Accountability
The quality of customer service reps at Verizon is really disappointing and Verizon doesnt let you get chat transcripts like every other company does because they dont want to be held accountable for what their agents say. I was flat out lied to by 3 separate agents today. My favorite was when one told me I was such a…
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need help with disconnected verizon account
I need help with my verizon account.
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I am looking for a 410 number that called me in December. I can I find it?
I am looking for a 410 number that called me in December. I can I find it?
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verizon 1 ID
How do I disable 1 Verizon ID? I selected 1 Verizon Id to combine tv and wireless and now all sign ins have to go through my granddaughters phone number which I do not have access too. I did not have that problem when the accounts were separate. Thanks, I've spent 3 hours with support and they have not been able to change…
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Disconnect request order number does not work. Help!
I have been on the phone with Verizon several times, at 2 different Verizon stores, and been at the UPS store as well, and the number UPS has and the Verizon stores have does not work. I want to return this equipment, pronto.
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Verizon says never got the package
Verizon sent me a replacement phone I sent the broken one back and Verizon is saying they never got it but ups says it was deliver. Can someone help me whit this? I’m getting stuck on the hook for a new phone price when I returned the old one.
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Deceased father’s bill
My father died nearly a year ago. You sent me a box to return his phone. Now you’re sending his bill to my address. No one at your customer service number appears able to stop this.
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Unauthorized add ons
I woke up to bigger than expected bill with a bunch of add ons that were not added by me including Google Play Pass (all the lines are Apple lines). How can I stop add ons from being added unilaterally by Verizon? This is the second time this month I’ve found unauthorized add on.
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Data usage breakdown
* A while back was going through the My Verizon website andI stumbled across something that broke down data usage. It told me how much data was used for music or calls or whatever else. I can't seem to find that. Does anybody know where it's at?
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Get my own plan
I'm currently on my family's plan with Verizon. My parents are wanting to switch carriers so I need to get my own plan now. Can I switch over from being a member on my parent's family plan to having my own individual/separate plan? And if so, would me getting my own plan be considered for the deals Verizon has going for…
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Salesman gave me wrong email address. Now I can’t log in to anything
Verizon salesman input an incorrect email address for me when registering me for MyVerizon (it’s a typo, the email address is only off by ONE letter). Because of this, any time I try to make any changes to my account it asks me to verify it’s me by clicking a link it’s sending to this non-existent email address that the…
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Complaint
To whom it may concern: I just would like to request that the chat that has occurred under [email address removed per the Verizon Terms of Service] profile which js mine on APril 26th around 4:15pst is reviewed. Additionally, Verizon being able to change, modify an account is prohibited but verizon is allowed in doing so.…
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Door to door planned or not in Lehigh Valley/Allentown PA
Hello, 2 guys came as a door to door sales opportunity at about 2:40pm in Allentown. I just wanted to know if such a run was planned today by the company. thank you.
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how can I find and print phone history for the past month
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call history
hi, was wondering if you guys can help. I need to check my call history. specifically missed calls. Help please!
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Married
How do I change my last name on my account?
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old text and call logs
how can i acces call logs from 2years ago
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The Best Agent I have ever had contact with!! EVER!!
I had the best service I have ever probably experienced in my life!! Her name is Jeanette. I tried to give her a review through text, but it wouldn’t go through. It was probably too long. I want to take this time to compliment her. I didn’t even type every single amazing thing about her, but this is what I said. She was…
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Errors relating to number change and Unresolved tickets
I attempted to change my mobile number through the Verizon app. There was an error and my phone did not switch over to the new number I chose. It effected receiving calls or data to my old number. I contacted customer service and they were unable to resolve and a ticket was started. The issue was not resolved and I had to…
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Mobile Number Lost After Canceled Port (from Google to Visible); it's now under Verizon's control
I messed up and accidentally initiated a port out of Google Voice and in to Visible (a prepaid option by Verizon) for my wife's long-time phone number. But I then canceled the port with Visible's chat agents within minutes (wife didn't want me to port that number, a miscommunication between us, my mistake). At the time,…