Samsung
Physical SIM to eSim with new phone
I just pre ordered a new Unlocked S25 from Samsung. It will be replacing my current S22+ on Verizon. My S22+ is using a physical Sim card. I can't find anything under my Verizon account so asking here....what is the procedure for activating a new phone using eSim vs swapping the old physical Sim card?
Samsung TV promotion
Verizon refuses to honor the free Samsung 75" tv offer. I received the email for the offer but the TV is out of stock and not available in my area. After speaking with a dozen employees and a couple of supervisors, they decided unless I want to purchase a tv and get refunded for their cost then there's nothing they can do.…
What is a CSRF instance capabilities on Android
I am not entirely without any prior knowledge of the CSRF attack vector capabilities on a PC but today I experienced the indicator of a CSRF instance on my Samsung Android and I am interested to get any info from the community on this occurring in the sandboxing on Android which under my understanding was a CSRF mitigating…
Sound issues with calls between Moto E and Samaung Galaxy
My son has a Moto E and I have Samsung Galaxy S23 FE. When I call him, he can hear me and I can't hear him. When he calls me, we both can hear each other fine. We have tried restarting both phones and have tried from different locations and it still has the same problem
42.0 software update
What is the remedy to installing update 42.0 for s22. Will not work.
No message log available for this line.
Up until today I could login to my verizon account and check to see who my son has been texting. He had quite a few texts this month, so I wanted to double check the numbers he is texting with. Today when I go to Account -> Usage -> Usage Overview it says You've used 0 minutes and 0 messages. The billing cycle does not end…
S24 ultra Update problem
I currently have four different samsung phones that are unable to download and install the samsung security update from January 2025. This seems to be a issue with all samsung verizon phones. I've been on the phone with verizon, customer care and samsung customer care. It took me going through five samsung reps before one…
Free Samsung TV
I got a new phone that qualified for the free Samsung tv promotion. I received the email saying to click on the free Samsung TV tile to redeem and the tile isn't showing on my account where it says it should be. I need help with this ASAP please!
Verizon System Security Update 15.0 FAILED! on Samsung Galaxy S24 Ultra.
Initial Security Update initiated by itself, but didn't pass 17% after several hours, giving different error codes. After several manual attempts Wi-FI OTA, will download but won't install (Initial issue spotted on Jan 24) "Update Unsuccessful - Failed". - Error code 500 - Error code 4## different numbers each time)…
Galaxy S22 Ultra fails to do upgrade 42
I have a Samsung Galaxy S22 Ultra, and the update 42 keep failing to download and install with error code 500. Is there a solution out yet?
Trade in question
If I lost my galaxy s23 ultra pen.. can I still trade in my phone to get the galaxy s25 ultra?
Samsung TV Promotion
I am very annoyed with Verizon. In December 2024, I saw that Verizon had a promotion for a free 50" or 75" TV. In order to receive this promotion, I gad to: 1- Pay off current phone ($311) 2- Change plan to Unlimited Ultimate ($20 more than current plan, also loses Disney+/Hulu/ESPN so now i'm paying to have it) 3- Get…
Current usage not available.
Since October 12, 2024 there has no ability to view current usage. Verizon has acknowledged this and has said its team is aware. This is totally unacceptable. No issue should be months to fix. I've been a Verizon customer for 20+ years. It's always been about reliability for me inspite of the fact Verizon is been more…
Asterisk Calls
Has anyone figured out how to block calls from "asterisk."
Samsung message fail to send
I just changed to a Samsung 24 and use Samsung Messages for texting. I have no problem sending and receiving texts, pictures etc from contacts and receive messages from businesses and but when I try to reply to subscribed numbers I get the "couldn't send message" notification and the message is marked as failed. The app…
Remove Verizon apps and boot screens after paying off device and closing account
Hello. I paid off my Samsung Z Fold 4 and closed my Verizon account because I moved out of the country. How do I remove the Verizon bootware and apps from the phone? The SIM card message appears all the time as well. Please advise if you have the solution. Thank you.
Galaxy S25 Ultra Launch Day
Hello, I am interested in the upcoming Galaxy S25 Ultra, which is set to be announced on January 22nd. I wonder if Verizon will have them on Launch Day after the Preorder Period ends. I plan to get the device in-store so I'll skip out on the Preorders unless I change my mind. Thanks - Matthew
Calling from Cruise Port
We are taking a 7 day Caribbean Cruise, including stops in Puerto Rico and St Thomas, which are included in my US calling plan. How can I be sure that I am connecting to a cell tower at the port and not to the cruise ship, so I can avoid the Pay-As-You-Go rates of $2.99/minute on the ship? Do I need to be off the ship and…
Trade in promo
I also have not received my credit from the promotional credit offer on 2 phones. I have called (3 times )and they are still saying the phones are not in the ware house. went to Verizon (2 times) they keep staying they sent the phone in. I am having trouble with the Verizon store getting me the tracking number. I would…
Urgent Assistance Needed: Short Code Authorization Issues
Dear Verizon Support Team, I am experiencing an issue with not receiving any short code authorization messages on my device. This is causing significant inconvenience, and I need assistance resolving it as soon as possible. Could you please confirm if a human representative is available to assist me, or if all responses…
B.MW eSIM
My NUMBERSHARE number for my BMW connected car were disconnected/deactivated. Now I'm trying to connect my BMW eSIM again and I get this message "NUMBER ALREADY ONBOARDED." Need help from Verizons IT departmetnt to "un-board" my cell number completely so that I can get connect to my vehicle with a new number share plan.
not receiving OTP texts
I changed my number last week to be effective today. I am pretty sure I have done all the resets, etc I was supposed to do but I am not receiving OTP verification texts for Amazon and other apps when trying to update my number.
Seamless Updates Question
Hello, the upcoming Galaxy S25 Series will have Seamless Updates and I know that because the Galaxy A55 is the first Galaxy phone to adopt Seamless Updates. Anyway, I wonder how Verizon will implement the Seamless Updates to the Galaxy S25 Series and any Galaxy phone released throughout 2025, most Verizon Carrier Locked…
Past phone location history
Hi, I have a 23+ and I need my phones location history for a couple of weeks back in March of 2024. How do I go about getting that?
450 Talk and Text GUDP
Have had my NATIONWIDE Talk and Text 450 plan for a very long time. Verizon emailed me today 2.16.25 saying * "Thanks for being a loyal Verizon customer. We're proud to provide you with the network that connects you to what matters most. In order to continue bringing you the best mobile experience, we're adjusting our plan…
No qualifying MDN activation
Hello, I am having a disaster of a time trying to get service on my phone. I've been through 4 separate agents who have no clue what to do. My device arrived yesterday S24 Ultra. None of the agents can get the activation going (it's a new line under same account). The last agent told me "no qualifying MDN". I'm quite…
Bought unlocked phone and took it abroad, but unlocked phone not working
I bought an unlocked S23+ phone in July in the US. I had bought the phone for my father, who lives in Nepal. I took the phone to Nepal but when he tried to use it, he kept getting this message: "Sorry, your device can't be activated on another carrier's network right now. For help, contact Verizon at (800) 922-0204 or…
Software updates
Hello, I bought a Verizon Samsung Galaxy s24+ in the US but I currently live in the EU and since I can t connect to the verizon network I m not able to receive software updates, please help me solve this issue, I m sure there is a way to download and install the software updates. Thank you!
S24+ Android Auto Issue
I have an Escape 2019. I upgrade my Pixel 6 to Samsung S24+. I added the S24+ to my Escape. I start using Android Auto and after a while Android Auto stops and my car display says "The inserted USB not responding". Escape display stops showing android auto BUT my current phone call continues via bluetooth.
Device Unlock After 60 Days
hi. I am reaching now due to the fact that I have purchased a device online from Verizon. It was in fact finance, but according to law Verizon must unlock a device after 60 DAYS I have had my device well over 60 days and have not been able to get it unlocked. I’ve called customer service multiple times I keep getting the…