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Incoming calls not ringing, going straight to voicemail
I have been trying to determine why some incoming calls do not ring on my phone, but go straight to voicemail. I've read quite a few posts from others who have the same problem. I haven't seen any "recent" posts on this subject, so I'll take a chance at getting a solution. 1. Calls intermittently go directly to voicemail…
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Verizon Visual Voicemail not functioning
I’ve been a Verizon customer for just about 28 yrs, currently having issues with Visual Voicemail on Samsung Galaxy S23. I gone through the issues with Verizon techs, hours of time, only to be told that Samsung and Verizon Engineers are actively working the issue and I will be notified when the problem is solved. I also…
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TECHNICAL ISSUE
I bought a brand new a16 Samsung galaxy from Walmart and today is the second day I've trade to activate a prepaid account and have been met with problem after problem when this is a brand new device I should not have this dilemma
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2 contacts being blocked
I have 2 contacts that the calls will not come through on my phone. Galaxy S21+. They are not blocked on my phone either. And customer service has not been able to resolve the issue.
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Samsung S24 Ultra Offer not offered to me
I saw the offer for Samsung Galaxy S24 Ultra - up to $800 back with trade, I think it was. However, as I was not "targeted" the offer was not made available to me. I have been a client for many years of both FIOS and wireless and the trade value is only $130 for my S22 Ultra that is in perfect condition for the S24 Ultra.…
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Iphone to android calls failing and stops ringing on call forwarding
When calling from an iphone to an android, if I forward from one android to another android (personal to work line), the line stops ringing, then says call failed. VM does not pick up. Though it does from an android. So, android declined call (personal) forwards to another android (work) where the vm is set up. When…
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Whether data roaming accessing should be turned on overseas
Not sure whether this is the right forum. I have an S23 Ultra. Under Settings, Connections, Mobile networks, you have the option to turn on Data Roaming Access. I know Data Roaming Access must be on to use Travel Pass. I am going to use Travel Pass on the first day until I get SIM card from the country I'm visiting. Right…
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Unable to Activate Ultra 3 even after CS's help
Purchased the Apple Watch Ultra 3. Tried to activate it when it’s arrived after 6 1/2 hours of Verizon support it still can’t activate. Apparently they had to set up two IT tickets. Thanks for ruining the purchase of a new watch Verizon. Apparently I have to wait 3 to 5 business days for them to fix their issue.…
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T-Mobile users not receiving my text messages
T-Mobile users not receiving my text messages Problem started 1 Week ago. I have a Samsung Galaxy S21 phone. Text messages sent to any T-Mobile customer are not received by them. I can send them a text message and they will receive it. They can all send me texts without issue. Does anyone have a suggestion for fixing my…
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Home screen disappeared after update
S24 Ultra After latest update, home screen disappeared! along with alll apps 2nd screen is now home.
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Store staff
Today was so stressful. However Mr. Hall at the Dyeraburg, TN location was a stellar employee and helped me get what I needed. He was patient and very kind. I greatly appreciate you Mr. Hall. Thanks again.
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Unlock code for Samsung S7
I've been using my S7 phone on ALDI mobile for about seven years I did a hard factory reset and now it seems to be locked to your network could I please haven't unlocked code The iemi is [IMEI removed for privacy]
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Samsung Tab5SE Udate
Samsung Tab 5Se. Verizon, Samsung or Google (I think it was Samsung) installed an update last night. Now when I try to use the tablet, it is asking for a password, and there is no option to use a pattern or fingerprint. This device has never been able to use a password--only a pattern and fingerprints--and it has always…
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Unlock Galaxy A15
Hello, I bought a Samsung Galaxy A15 5G phone in Chicago in May 2025 to be able to make calls in the United States. I have now returned to France, and when I insert my French SIM card, the phone is locked. I contacted Samsung to unlock it, but they told me they cannot do it and advised me to reach out to the retailer. So I…
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Esim transfer to iPhone 15 pro max from Samsung Galaxy 23 ultra
How to transfer an esim from Samsung galaxy s23 ultra to iPhone 15 pro max.
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eSIM not ready
I just purchased a new unlocked galaxy s25 ultra. When trying to replace my old iphonexr on the same Verizon line, I kept getting errors or it would insist on an ID from a physical SIM which i do not have. Eventually I found the Sim manager part of the settings and when i clicked on add eSIM and tried to scan the QR code,…
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Over 4 hours with Verizon customer service just for them to hang up on me right at the end.
Spending over 4 hours troubleshooting their phone. Trying to correct the issue and after hours of getting transferred. They just hang up on me. Call back the number and get their automated message. Never felt so defeated dealing with this company. After 17 years I'm ready to switch. Ironically my issue was because I…
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Galaxy S24 plus update
My Galaxy s24 plus just updated this morning and I t was on for not even 5 minutes. It was super hot to touch. Took the phone cover off. No apps were added. I belive it was an os update. My location wasnt on. I restarted my phone. Like I watched a video or two and had to restart again. What gives?
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can only make calls and texts on wifi
Hello, I recently purchased a Ultra After 15+ hours of troubleshooting with Verizon went nowhere I tinkered on my own and managed to get texting and calling working. The catch is that I can only make and receive calls and texts when I am on wifi. verizon support has not been able to help me. What should I do to get my new…
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Cant send/receive mms messages or send in group chats
Started this morning. Cant send messages to an established group text. Cant send/receive picture texts. It is not just me, but at least 5 others that I am aware. Resetting the phones did not help either.
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International calling
Does anyone know what it costs to call Japan from the US My plan covers Canada, but I don't know about Japan and no one from Verizon is available after 5 to answer.
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Phone
T I have problems with my screen when I clean it and wet it, there's a small part of the screen that looks like it repels liquid, but it's a small part, I don't know why that is.
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How to activate phone
Need help to activate my phone and setup auto payment
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Android not recieving group texts from iPhones
I have a Samsung Galaxy s23 and use Google Messages for texts. Starting yesterday, I have not been able to receive any group text from groups that include iPhone users. I can receive texts from iPhones in individual text threads and I can receive individual AND group texts from only Android users. None of these are RCS…
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IBM MaaS360 SBM removal A13
I got the new S24FE and unfortunately factory reset my old A13, now I cant get past the IBM MaaS and SBM and load any updates or new apps. Can someone remove the software. The phone was purchased full price and is mine for over 2 years.
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Moving my iCloud content to my PC
Can someone please walk me through how to move all content from my iCloud to an USB SSD drive? I have a Samsung Note 9 and I'm looking to ditch for a new phone but would like to download my iCloud onto a usb drive or just on to my computer. Thank you
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Rebate
* Was supposed to get rebate 749. Never got it and gkitch in system will not let me redeem my rebate. Verizon keeps putting it off
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phone locked
setup pattern to my phone 6******386 cant get into it doesnt like the pattern i need help to fix my phone please tell me what to do ?
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Challenges with Upgrade and Customer Service Follow-up
I initiated a chat with customer service today to see if I could move my remaining payments from my Zfold4 to a new upgraded zfold7. I was told that option was not available, I was fine with that. I told them how Tmobile would pay off my remaining balance on my phone and give me a new phone at no cost. But, I didn't want…
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Text
I've noticed when looking at the text message usage a lot of them just have a random 5 numbers instead of an actual phone number that it was sent from. Why? Is there a way to see were the text came from?