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No service in home!!!!
Dropped calls & little to no phone service in our home for months now. It is awful!!! No one seems to know why! Help!!!! We may leave Verizon.
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Customer service
Worst service ever Verizon has proven to be the absolute worst company when it comes to customer service. From the very start of our agreement, I’ve experienced poor connectivity—my clients aren’t receiving my texts, and I’m missing their calls. I’ve spent countless hours with customer service and technical support, yet…
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Coverage in Beaumont Tx 77705
Beaumont Tx 77705 coverage is horrible but my att people there phone works great here! I have reported this issue to Verizon more times than I can count and they haven’t done anything!
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Unable to access internet while on call
I recently switched to Verizon and I am using an Iphone 15 Pro Max. I was on another service call with Verizon today when they asked a question that I needed to access the internet to answer. I tried to google something and it did not work. I found out that I am unable to access the internet at all while on a call. Is this…
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Service issues, no one can hear me, one bar
No one can hear me. I have one bar and I work from home. I have one bar constantly. We pay too much for this bad service. If we can't fix it...we will change providers.
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Privacy and Security Concerns
I have concerns with the privacy and security of my account. C old someone tell me if the following is normal? 1. I’m using an iPhone 15. I found that my phone is connecting to an FR1 antenna panel. I verified with a seller of the FR1 antenna panel that this is not equipment that Verizon would use. 2. USSD codes all fail…
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Reporting Poor Wireless / Cellular Coverage in Zip Code 20112 (Virginia)
Does anyone else have bad cell service in Zip Code 20112 in Virginia? Every time I am in the area I only have 1 bar for signal. Can Verizon do something to investigate this issue? This totally needs to be fixed. Thanks.
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MMS Android Stops Working - 15 minute time out
The other thread appears to have reached its limit. What we know: -Some Android users across multiple phones will be put into a 15 minute MMS timeout where they cannot send or receive any group messages or picture messages for the entirety of the 15 minute time period. - The cause of this appears to be receiving or sending…
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$30 Service Fee
I was in your store to purchase a new screen protector and was told to now charge a $30 service fee for to put it on. What is the definition of “service” in Customer SERVICE Representative? You are paying them a salary to serve customers. I understand that your salary for reps is around $20/hour. If you took just $1…
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Account Management
* I have been a customer with Verizon since January, 2022. In my time as a customer I have experienced the world’s worst customer service. I have contacted financial services, billing services, technical support, customer support, and customer relations. Every time I call Verizon I have to argue, and complain about the…
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Problem with Wireless network, Samsung S21 prepaid, Android 15, I don't know which
I'm having a problem with my Samsung Galaxy S21 showing it's connected to a Verizon Network Extender but it's not. About 6 months ago I started to see the little "house" above the signal strength symbol on both my phone. I found out it's a Network Extender symbol and my phone are connecting to a random extender and…
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I need a to reach a senior escalation manager for VZW in the USA
I've had a serious problem with an upgrade order. The problem was caused by VZW, which was acknowledged. I have been trying to get it corrected for 4.5 hours now via chat and phone, but all I have been able to reach are overseas customer care agents that either do not comprehend the issue or just don't have the authority…
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Phishing email?
got an email from VZWMail@ecrmemail.verizonwireless [email address removed per the Verizon Terms of Service] read that this is a legit email a “do not reply” email address for Verizon however I can reply to this email (I have listed the reply address below). And this email is a suggestion to pay my bill with a link. I have…
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Customer service
So far Two consecutive days trying to change my plan that increased by $20 ( $ 5 per line ) for no apparent reason texting with reps trying to understand the reason why the statement went up they kept bounce me from one agent to another total of 8 over two day with no result either get discounts or ignoring you for hours I…
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VERIZON SALES REPRESENTATIVE
I recently purchased a new iPhone at the Verizon store in Hoboken NJ 2 months ago, and the VERIZON SALES REPRESENTATIVE told me that I was eligible to receive a free iPad, that the service was included with my new phone, that my bill would remain the same, with the exception of the cost my new phone being included in the…
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Updating Email Address
I have updated and verified my Verizon profile with my new gmail.com address for months now. No matter who I talk to or how many times I verify the correct address for the website, Verizon still sends all notifications to my old cox.net email address. I have been trying to change this for several months now with no luck. I…
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How do I cancel Premium Visual on my Android
I have a new phone and do not want the Premium Visual Voicemail and I want to go back to Basic and it will not allow me to. I press the Basic button and it keeps bringing me back to the Premium button.
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phones not communicating when on the same plan
My mother and I are on the same Verizon plan and for the past year on and off (NOT CONSISTENT) we are unable to communicate. I have four lines and a smartwatch on this plan. She and I are the only ones that have this happen. We can communicate with everyone else in the world except each other. She has to call my husband…
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Bill too high
I’ve been a customer with Verizon since I was 13 years old. That’s just shy of 20 years. I am paying around $150 on my bill and the only “loyalty credit” I can receive is $5 off? Is there no discount for being a customer so long?
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Verizon will not allow me to do financing on trade-in on the 16 Pro Max.
My wife and I have been with Verizon for eight years going on nine. We’ve had multiple lines paid off. Always through finance. Never had any issues. I personally have a 14 Pro Max was interested in upgrading to a 16 Pro Max so contact the Verizon. I was told I had to make sure to pay any current balance which I did. Then I…
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Data Transfer Fee
At the Verizon store, they charged me $30 to transfer information from my old phone to my new upgraded phone. Does Verizon charge a fee for transferring data in-store? I thought this was a service they provided at no cost.
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Spams calls increased dramatically since switching to Verizon
we switched our family plan to Verizon recently and we have been getting spam calls several times through out the day. All calls come from the same area code. I have read through some of the older posts on this topic and followed the suggestions provided but nothing has helped. I am considering my last resort option of…
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Promotional Credit Lie
I was promised $630 in promotional credit for each of the two lines I did an early upgrade on. They are only giving me $415 each. I called and was told this would be corrected by 10/19/24 and that they would call me on the 19th to confirm the changes. The changes were not made and when I called back today I was treated…
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Customer service is the fraud
Been a customer for 25 yrs even though they tell me 17yrs when I call, already a fail. I have spent well over 70,000 with this company in that span of time, always upgrading, always buying. I added my fiance about 13 months ago and bought her a phone. When I was there, I told them to set her phone up exactly like mine with…
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Network lock in pixel 7
Hello,i bought a pixel 7 from Beckmarket about 4 months ago,where it said it was unlocked.I bought and brought it back to my home country in South East Asia and later I found that i cant use any physical or esim,as it shows the network is locked from Verizon network. My sets IMEI number is given below *****. Would you…
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Escalation Team
I've chatted, called, opened a customer support ticket and nothing is working. I can't get even a tier 2 technical representative to call me back. I need a supervisor to CALL me back. I've had Verizon for YEARS and can't belive this nonsense with customer service. How do I reach an Escalation Team.
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Cel tower needs service.
The cel tower Area Center 9219_336397_1_1 signal strength is significantly low (i.e. TAC ECI 921986092044, eNB-LCID3362[phone number removed per the Verizon Terms of Service]
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Can't get any help. I'm done.
First off, this is my final farewell to Verizon. I have had a nightmarish experience for the last 6 months. It began when I noticed people whom I'd call couldn't hear me well. They said I kept cutting out. Also, I'd hear an echo of my own voice when I spoke. I started by calling tech support, and would get someone to try…
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Call center rep and manager
I added my mom to my line she just migrated the to US being elderly she taught she was using what app instead of international calling that on me however Verizon sent a text alerting me to add international plan to avoid high bill I called in to customer rep had no clue what he was doing tried to give me a plan that did…
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Bad or no service
I am assuming Verizon is no longer the "can you hear me now" service provider as I have been having issues sending messages, 0-1 bars only at home (I live 3 miles from Chicago so I am not rural). While the service is getting worse, the fees keep going up. I was on a call with Verizon yesterday 10/18/2024 for 50 minutes…