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Can not connect to a number

My office moved and had their 800 number ported from MetroNet to Comcast. People that have Sprint are able to connect to the 800 # when they call, but there are several people who have Verizon that the 800# just rings (but does not ring into the office). Comcast said it was a Verizon problem...how can that be when one service can access that 800 # but Verizon cells can not? Any help?

Comments

deloused

Verizon’s network systems may be still routing calls to that number to the previous carrier, or have an error in the routing protocol

Verizon_Support

We know how important it is to be able to call the 800 number. We're here to assist. I'm curious do any Verizon customers have the ability to connect successfully, because you mentioned several? What do Verizon customers hear when the dial the number? Is this office number a landline number?

JoelD_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

jav6

Sounds like an 800 number database lookup issue. Could be the database(s) hasn't completed the update process or there is an error someplace.

MAXINEJEG

It seems some people that have Verizon are now able to access the 800

number. I still am not, as well as my husband (we are on the same Verizon

plan, if that makes any difference). I hear the phone just ring. It is

supposed to ring to a land line. How is this possible? Thanks for your

assistance.

On Sat, Mar 24, 2018 at 7:29 PM, vzw_customer_support <

Verizon_Support

We certainly want to make sure you receive all your calls, MAXINEJEG. I've sent you a Private Message to best assist.

NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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