How to handle the death of primary account holder with financed phones?

s_lee2017

If the primary account holder passes away, what happens to phones that are financed (i.e. monthly payments being made on account for Galaxy S8)?  What if no living heirs are old enough to assume the account lines or have sufficient credit history to assume the account?

Also, what happens if the surviving heirs are unable to locate one of the phones that is financed (the phone of the now-deceased account holder)?

lukevinyl

Typically, with death or terminal illness, termination fees will not apply, device payments not needing to be fulfilled and contracts will not enforceable, however the equipment will need to be returned so that the deceased's estate is not impacted negatively.

Regardless, contact customer service to let them know the concerns and to see what options are available to you. Typically if wanting to keep your number that is on an account where the account owner is no longer living or is terminally ill though, you would need to effectively complete a transfer of  service from that individual's liability/responsibility to your own account or another individual who is able to take the line(s) over.

Good luck :smileyhappy: