Personal Hotspot speed very, very slow

Do you have the Go Unlimited Plan or the Beyond Unlimited Plan?

HappyFella

Go Unlimited

HappyFella

Recently switched to Go Unlimited from 4GB Plan, which had fine download speeds. I'm in sip 92627. Thanks for your expertise.

The hotspot data speed is restricted to 600 kbps maximum on the Go Unlimited Plan.

HappyFella

Thanks, Ann. However, my understanding is the restriction only applies once one has exceeded 10GB in hotspot data. I have about 2GB in hotspot data used so far.

HappyFella,

Ann154 is 100% correct. Hotspot on the Go Unlimited plan will always cap out at 600Kbps. For the Beyond Unlimited plan, the data is limited to 600Kbps only after 15GB of data has been used. You can review the FAQ for the Go Unlimited program here: http://vz.to/2vDMR8I

EricW_VZW

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JMCCCCMJ

I'm in the same boat, this hotspot is so slow, used 7.7 GB out of 15 but for some reason my speeds are holding around 600kb. I feel im being cheated since I pay over $300 a month to Verizon. I expect my hotspot to work as advertised or my bill should be pro rated. I have done all the trouble shooting nothing increases my speeds and I have good signal. This is just about the last straw, Verizon needs to fix this or they will lose another customer. I jumped on the boat the day they offered "unlimited" at that point everything worked fast, then they went to go unlimited or beyond unlimited and I got beyond unlimited for the original unlimited price and all was good but since the first of the year my speeds have been garbage.

WELLNESSUNCOVERED

I rarely use my Hot Spot because when I do everything takes forever to do so. I can't even do a quick facebook check or an email check. Lord forbid I want to do some online shopping.

I signed up with Verizon a year ago with their unlimited plan. I was notified that my hotspot was going from 10g to 15g. Ever since then my hotspot has been unusable. Pages are taking far too long to load. It would be nice to be able to get a credit for something that we are suppose to have but actually don't. It's very frustrating, especially when you need to use it at some point.

It's important you're getting the service you pay for, WELLNESSUNCOVERED. We'd like to take a closer look into what's going on with your usage. Please complete a speed test at speedtest.net and share your results. What's the zip code where you're having trouble? What is the make and model of your device? Does anyone else have trouble with service in the area?

DanielleR_VZW
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guitar24

I agree with the people who said that they are feeling cheated. You at Verizon talk about how you have the most reliable network yet we as paying customers (I am going to go out on a limb and say that most are paying well over 200 dollars) have terrible speeds. I can not even facetime my wife because the connection is so slow and the data reset for the month and we both have brand new iphone Xs. Downloads are slow and its terrible. i am seriously considering switching networks. At the very least, It cant be as bad as this and I would save over 100 dollars a month. Instead of trying to "cover more area," how about focusing on improving the area you already cover and make it worth while for us to stay with you guys. I feel like a second rate citizen being with you guys. It would be nice if you could put your money where your mouth is and provide high quality speeds like you guys so claim to do.

Verizon has super fast speeds, sorta like having a fast sports car. But if you want to take it out of town, like using the hotspot, they will not let you put any fuel in it. It is only to look at. 600kbps, REALLY. How dumb is that. If they are afraid of excessive data usage then cap the speeds when you go over 20 gigs or so. Somebody in upper management needs to have an attitude adjustment about their customers.

BHOOPATHY_SRINIVASAN

unlimited

MONK1019

I’m on the Go Unlimited plan, and am very dissatisfied with the speed of the mobile hotspot. I changed this year to this plan. With my previous plan, I had to pay $30 for a month usage of the hotspot and it was lightning fast. Speed test revealed .62 mbps just now. Can’t stream or download anything without it bottoming out. SOS...

Change to a tiered data plan or the Beyond Unlimited Plan. Your hotspot is functioning properly per the speed restrictions of the Go Unlimited Plan.

How do I revert back tot he plan I was on before Verizon suggested I change my plan?

If it was a retired plan, you can't change back to it.

Having the appropriate data plan for your needs is certainly important. I want to be part of the solution. To ensure we are on the same page, I do have a couple questions. What data plan did you have previously? How much data do you foresee needing moving forward?

JaimeG_VZW

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The plan I had was the XL data plan, 12GB, with and additional 4GB bonus for a total of 16GB. This plan was cheaper than the plan I have now and I would not have considered changing but I Verizon recommended I change to the unlimited plan for about and additional $5.00 more per month. It sounded good but I did not realize that the hotspot function would for be useless. Wife could not even look at her facebook account on the hotspot. We travel a lot so the hotspot is a very nice function.

Moving forward I cannot foresee the exact amount of data I will use per month. Some months I use very little and some months I would bump up against the 16GB maximum. It depends on how much I travel during a month.

A copy of an old bill is attached.

Seems I forgot to heed the old saying "if something sounds too good to be true, it usually is".

Any help you could provide would be greatly appreciated.

Gordon

Update on information supplied below please.

Is there a better plan out there or does Verizon have a better plan that features unlimited hotspot at 4G speeds? 600kbps is way too slow I’m sorry I agreed to change to this unlimited but limited plan. I use to pay $170 a $180 fully unlimited Verizon. I guess I get what Im paying for with my CHEAP A$$

I want to make sure that all of your questions are answered. Do you have an idea of how much data you are using each month?

Nichole_VZW
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??? Ahh data Shmata.. THIS STUFF SHOULD BE FREE!

Sent from my iPhone

UNLIMITED!

Sent from my iPhone

Are you willing to pay the additional bandwidth needed?

We understand how having fast data speeds at all time is a necessity, and we want to make sure that you are on the best plan for your needs, which is why we want to clarify on how much data is being used to make sure you are on the best option. What is the main use for the hotspot on your device?

Alfredo_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Dajoo

I am having a same problem. I noticed that this was never an issue until net neutrality kicked in. Perhaps Verizon is intentionally slowing down for the public just like they did for the firefighter association. I have been a Verizon customer for over 15 years and now I am considering switching as I can barely use my computer during my travels.

Verizons HOTSPOT is Garbo after you’ve reached the LIMIT of unlimited you’ve purchased. This is their way of telling us to look into FIOS internet WiFi & phone which IS good but $$$ whew. If you’re getting Garbo service before your unlimited high speed LIMIT It maybe a glitch they will prorate reimburse or discount your bill. S___ happens.

- Sweet N Salty

JLUIS1245M

I have the above unlimited plan so 75 high speed data and 20gb of hotspot but when ever i go over the 75gb my hotspot speeds crash along with my normal data which i think is ridiculous considerimg the can slow my hotspot speed without effecting my regular data why does my hotspeed speed have to be reduced when i go over my regular data i think this is a major issue it is for me atleast and i would like to see it fixed

LedSpek

and beyond unlimited?

Riotstarter1992

This is garbage and false advertising. IE unlimited data=NO DATA CAP how fudging hard is that what the fudge!!!