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Asurion claims

me226

Anyone else have issues filing claims through Asurion? I'm whining a bit here, but I've needed to use the service a couple of times and each time, they never have my phone. It's disappointing that a service I pay over $100 per year to have doesn't keep iPhones in stock when they market it as a convenience and cost-saving service that will replace your phone overnight.

Comments

Verizon_Support

me226, we know how important it is to have easy access to replacement in case something happens to your device. Taking advantage of Asurion's insurance program provides you with the best opportunity to receive a replacement at an affordable price. We understand that a particular model isn't always available and in these instances, Asurion can provide a substitute model if necessary. For more information, please check out "Covered and Replacement Equipment" here: http://vz.to/2zjU9je

SamanthaT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

me226

Thanks, but I’m aware Asurion can substitute - it doesn’t mean they do. I

spoke with a rep via chat when I filed the claim and received the back

order page with no option to select a different phone for this exact

reason. She said no phone was available, period and to expect 3-7 days

before it is. Again, disappointed with the service that I pay for. Also

disappointed with your response. It assumes I don’t understand the service,

is a little condescending and not helpful.

On Mon, Oct 30, 2017 at 6:47 PM vzw_customer_support <

kathy65793

I know it may be late for you with the problem you are having now with the phone but my granddaughter had the same problem with Asurion and their substitute and replacements of Apple phones. After her contract was up she switch to Apple for her insurance on her Iphone and is a lot happier with their service.I did not feel that you were whining here and this is at least one place where you can come and share your experience with your peers.

me226

Thank you! I will look into that!

On Tue, Oct 31, 2017 at 9:02 AM kathy65793 <forums@verizonwireless.com>

prvangess

I just filed for a replacement ASUS Zen and they do not keep that instock also, waiting now for 5 days....Help

prvangess

Agree as long as we have been with Verizon, since its fruition, and as much as pay for Verizon phones we all should be getting better service and am about switching to sprint

prvangess

I AM SORRY THAN I AM NOT......IN THIS AGE OF TECHNOLOGY AND AMAZON.COM CAN FIND AND SEND YOU ANYTHING WITHIN 2 TO 3 DAYS.......THIS ASURION IS PROCESSING OUR CLAIMS IN THE STONE AGE!!!!!!! YOU GUYS NEED TO HIRE AND FIRE AND GET A GRIP ON YOUR PROCESSING OF CLAIMS.........

prvangess

STILL WAITING........HELP!!!! HOW MANY MORE DAYS???? SPRINTs CALLING.......

boringusername

prvangess wrote:
Agree as long as we have been with Verizon, since its fruition, and as much as pay for Verizon phones we all should be getting better service and am about switching to sprint

You do realize ALL carriers use Asurion.

boringusername

prvangess wrote:
I AM SORRY THAN I AM NOT......IN THIS AGE OF TECHNOLOGY AND AMAZON.COM CAN FIND AND SEND YOU ANYTHING WITHIN 2 TO 3 DAYS.......THIS ASURION IS PROCESSING OUR CLAIMS IN THE STONE AGE!!!!!!! YOU GUYS NEED TO HIRE AND FIRE AND GET A GRIP ON YOUR PROCESSING OF CLAIMS.........

Asurion is not affiliated with Verizon. It is a separate company ALL carriers use. This is like you blaming Ford for you All State claim taking too long.

Momma23dogs

Asurion does not “work for” Verizon, so how are they supposed to “hire and fire” them? Asurion is the only mobile insurance provider, Sprint uses them too (and T-mobile and ATT and ...etc). So changing carriers isn’t going to get away from them.

Ask for the cash settlement and buy a phone...

Verizon_Support

We greatly value your loyalty and we want to see this resolved to help you stay. What exactly has happened to your phone? What is the model of the device? Were you offered an alternate device option?

YaleK_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

AVNLB22

So I have an Iphone 7 Plus that I pay for Full Coverage on through Asurion and it has been 3 weeks since I placed a claim to have my glass repaired at a local service center. They have been out of glass for the Iphone 7 plus for 3+ weeks now? Funny how I can order glass on ebay or amazon and receive it tomorrow. I smell a scam in the air and them forcing us to pay $200 for a full replacement. I do not want to replace my phone as it works perfectly fine, minus the ugly broken glass that keeps getting in my fingers and people laughing at it when they see it. Does Verizon step in to help at all or just keep receiving their montly insurance protection and not care about the customers at all? Can anyone say this potentially has the notion of a Class Action Suit?

I once had an issue with Enterprise Rental Cars and contacted my dad's friend who works with the NY State Attorney General's office and we received a great settlement and it spurred a suit. After reading enough of similar posts about Asurion, I feel more confident than I did with the Enterprise settlement we pursued.

boringusername

Why not get Applecare instead? As fa as your class action suit. first learn what that actually is. Second that is with Asurion not Verizon. Before you sue someone learn who you should be suing.

Momma23dogs

AVNLB22 wrote:
So I have an Iphone 7 Plus that I pay for Full Coverage on through Asurion and it has been 3 weeks since I placed a claim to have my glass repaired at a local service center. They have been out of glass for the Iphone 7 plus for 3+ weeks now? Funny how I can order glass on ebay or amazon and receive it tomorrow. I smell a scam in the air and them forcing us to pay $200 for a full replacement. I do not want to replace my phone as it works perfectly fine, minus the ugly broken glass that keeps getting in my fingers and people laughing at it when they see it. Does Verizon step in to help at all or just keep receiving their montly insurance protection and not care about the customers at all? Can anyone say this potentially has the notion of a Class Action Suit?
I once had an issue with Enterprise Rental Cars and contacted my dad's friend who works with the NY State Attorney General's office and we received a great settlement and it spurred a suit. After reading enough of similar posts about Asurion, I feel more confident than I did with the Enterprise settlement we pursued.

If your deductible is $200, why not just cancel the claim and have Apple do a PROPER screen replacement. Asurion will not use genuine Apple parts, which voids Apple warranty, no matter what they say. It your going to be charged that much, pay the $140 to Apple rather than boost Asurion profit.

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