Where can I send customer service feedback?
STOPIT115, we understand the importance of making sure your feedback is heard. Thanks for reaching out to us here. The best way to have your feedback addressed would be for you to call into our customer service support. You can reach them directly by dialing 800-922-0204.
JoeyM_VZW Follow us on Twitter @VZWSupportIf my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
What if I just want to email my feedback ???
Contact Us | Verizon Wireless
Please don't call some random stranger to complain about stuff they have no control over. Agents have no control of company policy or the ability to really change existing ones.
If the feedback is anything other than an idea to improve efficiency, it's not going to go anywhere.
We always want your feedback DANIX! We don't offer email support at this time. As you can see in the Contact Us link that our community member provided, there are multiple ways to reach out to us. Was there anything we could address here?
JoeL_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Verizon wireless is terrible I always pay my bills and still end up with terrible service can't watch a movie or show without stopping every 10 seconds and all I'm told is there isn't anything wrong when I got 3 towers around where I live and to connect to WiFi haha shouldn't have to connect to WiFi when I pay for unlimited everything
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Some of us dont like being on a call for 3HRS. Maybe Verizon should think about providing an email address so we can vent and maybe handle problems in a more effecient manner.
GRINCH, I can understand your concerns and desire to vent your feedback. I am a consumer as well and I would not want to be on the phone for 3 hours either. I do apologize for this situation. I want to make sure that I provide you with all of the avenues we have available to contact us. While we do not have an email address, we offer an array of areas in which you can contact us. Please click the following link that Ann154 provided in her previous post. Click https://www.verizonwireless.com/support/1d/secure/contact-us/ .
Does this provide clarity?
VeronicaM_VZW
Aloha,
I spoke to Charisse from Verizon yesterday and she helped me fix my account, and I am very grateful, because the first person I spoke to would not help me or listen to me. So, I just wanted to send a shout out to her and thank her for working so hard for me.
Mahalo Nui Loa,
T McCullen
Hi Tasha - TJ here! I'm a Verizon employee responsible for content management and moderatoration of the Verizon Wireless Community forum.
I wanted to let you know your post will be forwarded to management so the rep that helped you see your post. Post thanking our reps are few, so thank you for using the forum to do so.
Best of regards,
-tj
