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wont find google account

hello, I have a problem and was hoping some one can steer me in the correct direction . Two days age , I turned on my Galaxy J3 and the screen said " erasing" with a spinning circle.

not wanting to erase all my info( I assume) I shut it off. later when I turned it on again, I needed to log into Google , I fooled the screens and inserted ID & Password and followed the steps and the dialog about an error showed and that I had to wait 24 hours to try again.

I waited 24hrs and tried again and the same error and I still can't log on to Google and use my phone.

Anyone have a fix for this or do I have to send it in for repair and risk loosing all my contact info ?

Thanks in advance

Mike

Comments

bearone21

if your contact info is within gmail, it'll still be there.

kathy65793

Can you sign into your google account on a computer and see if that phone is registered to that google account? It sounds like it erased the phone. Can you get to the recovery mode and do a factory reset?

mjbarr3

I have loged into my google/gmail account and my phone is listed under the device heading. I am avoiding doing a reset as I do not want to lose all my contacts and phone #'s. I'm not even sure that I can get to the recovery/reset mode on my phone.

mjbarr3

Thanks for your reply, however I don't use gmail and I am not sure my contacts are their. How would I check ?

Ann154

Import, restore, or back up contacts - Contacts Help

mjbarr3

Can't import/export contacts because I can't get into contacts on phone to import/export them

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