Just want to make it known/vent how incredibly disappointed I am in Verizon. Apparently, I am having a "unique" problem where my iphone x is not enrolled in annual upgrade and because it's been past 14 days this cannot be changed. How was I supposed to know this? I asked before 30 days with this phone was up and was told I would be eligible for 50% upgrade after the 30 days. When nothing changed, I called. Well....that's what 2 employees in customer service are telling me, anyway. Another employee, who was the last I spoke to said it would be fixed in 72 hours. I told her I was told that it was impossible to fix and why was that and she stated that it was not impossible and would in fact be fixed.
Bottom line, this is ridiculous and not my fault. It's verizon's fault and it SHOULD be fixed and if it is not, I will be taking my business elsewhere once my contract is up. I am beyond frustrated that I am being told 100 different things by different employees. This should be a non issue and should be fixed immediately. It is complete [removed] that I am the ONLY customer with an iphone x that will not have the option to upgrade at 50%.
Profanity removed as required by the Verizon Wireless Terms of Service.
Message edited by Verizon Moderator.
