I spoke with a Verizon Wireless Representative in a Chat Session on 11/1/17 about changing my plan to an unlimited data plan. Alex stated the cost for the unlimited data plan would be $60 per line. He also stated in order to complete the change, I would need to call and speak to a representative on the telephone. When I called, the Verizon representative that answered the phone stated a much higher amount and so I asked to speak with a supervisor. The supervisor told me the $60 per line was with auto-pay and, without autopay, the cost would be $65 per line. I eventually agreed to the $65 per line amount without autopay and the supervisor made the change to my plan. I received an email from Verizon afterwards that stated the charge would be $70 per line. After receiving this email, I called Verizon on 11/2/17 and spoke with a different supervisor who stated the cost would indeed be $70 per line and refused to honor what was told to me and agreed upon with the previous supervisor. She even went so far as to insinuate that I was lying about the previous conversations as they have no record of them. Amazing! I feel this is very deceptive business practice and I feel Verizon should honor what was told to me and agreed upon. After reading some of the other message board topics, this appears to be a regular business practice of not honoring what the Verizon representatives state. I have been with Verizon for 16 years, but looks like I am going to have to make a change. After I report this to the Better Business Bureau and the Federal Trade Commission.
