Where can I file a complaint?? I switched to Verizon in November of 2016 under the premise that I would receive a $200 VISA card for each trade when switching to Verizon. I traded in 5 phones and lines from Virgin Mobile. My family traded in 5 Iphone 5s and one LG phone. After leaving Virgin Mobile, we were told that the LG phone was not worth a $1 which was required. I accepted that knowing that we were still giving 4 iphone trades that did qualify. I did what I needed to do and submitted all necessary information in a timely manner. I was told that I needed to wait 6-8 weeks for the VISA cards. After waiting that period, I was told that all but one of my submissions were invalid. I resubmitted as instructed and waited until the time they stated the cards would arrive. Upon contacting Verizon again, was told that the submissions were all under one number. They stated that it would be corrected and I could expect a solution. I still have not received the cards and upon calling today, was first told that only 2 submissions were found. When asked to speak with someone who could locate my submissions, the same person stated that she found 3 of my submissions. The fourth is no longer eligible because she couldn't locate it and the offer has expired. I am expecting 4 gift cards and now being told that only 3 will once again be reviewed. I was not given explanation as to why these were never processed. All necessary paperwork was submitted and I have all of the documentation available. Please direct me to you complaint department. I would like to have contact by phone.
