Hello i made three calls to Verizon corporate line and fourth call to Verizon store and one week later nobody has help me in anyway i originally when in a Verizon store and added another line and bought a promotion plan buy one get one free phone but a trade in phone that was on their list was required to be traded in with the plan the employee stated i would have up to 30 days to follow thru with the plan before it expired and i could go to any Verizon store and turn in a phone that was on the list he gave me so we purchase the added phone plan and phone that day and 10 days later i went to another store with a trade in phone that was on the list explain everything to the Verizon employee and he gave me the other phone and took my trade in.One moth later i look at my credit card statement and notice a high amount was charge on my credit card from Verizon,I reviewed the Verizon statement and noticed that they charge me for the free phone that i was supposed to received $699.00 and when i call the Verizon help line they told me that no traded phone was turned in and the store nevered credit my account or logged in the traded phone id numbers into the Verizon database.After many calls to Verizon and to the store that did this transaction they still have not straighten the situation out.I feel the store has camera and the cameras dont lie it will show that i handed a employee a perfect apple 6 trade in phone and he took advantage of a senior citizen and did not log that trade in cell phone id into the Verizon database THAT'S STEALING I gave Verizon plenty of time to resolve this but i have no choice but to notify the local authority and press charges and I'm also notifying the local TV networks Wink news so the community knows about the theif and they are aware how VERIZON CUSTOMER SERVICE AND HONESTY IS IN THAT STORE.
