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Whats wrong with verizons cust serv or....

Whats wrong with verizons cust serv or....should I say the lack of real customer service?

I changed to Verizon for the fact that so many of my family and friends liked it. I have liked it for the most part, till today when the billing department cut off my service without even giving me a notice. I used to have really bad reception on other services, till I came to Verizon. But NOBODY and I do mean NOBODY has ever cut off my service in over 25 years of cell phone service with 2 previous providers. EVERY service out there gives their customers some kind of notice. When I called Verizons customer service their attitude was like "to bad!" Well guess what, I'm going to start looking for ways to pay less to Verizon in the future! You can't talk to them without them trying to shout at you over what you're trying to say. What happened to "the customer is always right, even when they're wrong" rule? I used to do work on the phones for a customer service company and I kept over 60% of my customers happy by going the extra mile for them, even when it wasn't right what the company had done to them. Companies need to wake up. When I worked at customer service, we had something called "FULL DISCLOSURE".

The closing of my "HUM" account will be my first step in not owning this service another dime!

Thanks customer service for everything but the lack of REAL CUSTOMER SERVICE! This is just the beginning of me saying bye bye Verizon!

FIX YOUR CUSTOMER SERVICE and ATTITUDE!!!!!!

Just because you're on top doesn't mean you can't fall to the bottom.

Comments

Ann154

There has to be a reason why the service was shut off and you didn't provide that reason. Habitually late in paying and non payment are my first guesses.

veryfrustrated0118

First of all, the customer is always right is a stupid way to run a business.

The only reason you get your phone cut off is for non-payment. You also have to have a balance of $24.99 or more that is 90+ days late. So you're saying that Verizon is wrong for cutting you off for non-payment and that they should continue to provide service to you after not paying? Would YOU run a business like that? Would YOU provide service to someone who doesn't pay?

Think about what you're saying.

MTOOLMAN

Then YOUR CUSTOMER SERVICE people need to learn to tell a customer that they need to pay another month to be current! EVERY TIME, not just once, but EVERY TIME I'VE CALLED, I'M TOLD.....YOUR FINE! SO YEAH YOUR SERVICE [removed] ! TO SAY the LEAST!!!!!!!! NOW WOULD YOU RUN A BUSINESS LIKE THAT OR THAT'S RUDE TO A CUSTOMER WHEN THEY'RE TRYING, T R Y I N G TO TALK?!?!? N O!!!!!!! IF YOU DO THEN YOU'RE [removed]!!

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Profanity removed as required by the Verizon Wireless Terms of Service.

Message edited by Verizon Moderator.

MTOOLMAN

Plus I don't know how I could be 90 days since I've paid EVERY MONTH, although some were admittedly late. I still paid each month. Even when I was in the hospital from a heart attack and double bypass surgery, I made sure verizon was paid!!!!

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veryfrustrated0118

I am glad you think that I have a hand in how Verizon works. I don't, though.

I paid my bill on time every month even after I had 2 strokes and and a heart surgery to repair my mitral valve all while out of work on disability for 6 months.

MTOOLMAN

Ok, your right I'm wrong. I must have paid the boogie man!

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Ann154

sprmankalel wrote:
I am glad you think that I have a hand in how Verizon works. I don't, though.
I paid my bill on time every month even after I had 2 strokes and and a heart surgery to repair my mitral valve all while out of work on disability for 6 months.

There is a handy post describing how to recognize a VZW rep now.

rcschnoor

MTOOLMAN wrote:
Then YOUR CUSTOMER SERVICE people need to learn to tell a customer that they need to pay another month to be current!

From this statement, it would appear that you had 2 or more months that were due. If this is the case, it is not unusual for Verizon to shut off service. If you continually pay your bill at least a month late, at some point Verizon will begin to think that as a customer you are too much risk and either drop you as a customer or require you to pay a security deposit of up to $400 to continue being a customer. Either way, I would not be surprised to see your service shut off is this is a chronic problem.

Possibly a pre-pay service would be better suited as they could be less expensive than Verizon's post-pay service.

Keep in mind if you have had trouble paying your bill with Verizon, Verizon may have already reported this to the credit bureaus and another provider may require you to provide a security deposit when beginning service.

Verizon_Support

We want to you to have the best experience possible with us at all times. How can we turn this around? We'd love the oppotunity to restore this relationsip. KleoL_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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