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Very slow data if any at all

ADPW1980

After much bugging, I finally switched to the new Unlimited data plan. Whereas before, I told everyone with other carriers that they should switch to Verizon, now I have to steer them away. Very unreliable internet service. As an Uber / Lyft driver, it is critical that I have data connection all around the city, which I did just perfectly right up until I switched to the Unlimited plan. Now, my data disappears completely which prevents me from being able to work. I put my trust in Verizon as "being the best" and now I'm in a position that my livelihood is in jeopardy. I will be switching to another service as fast as I can.

Comments

naansalad

how much data you use now ? assuming you know restriction or details of VZW unlimited plan

ADPW1980

I don't use much. I don't stream video or music. Just Facebook and some browsing. I used about 2.2 gigs last month. Even if I go over whatever their "cap" is, it shouldn't throttle me to zero and make the phone unusable.

NIRVANAFITNESSLIFE

I have the same problem. Data has definitely slowed to a crawl since I replaced my phone. Verizon claims I have the same plan as the original unlimited but I don't think so. Verizon is giving the same responses, to the same questions. Looks like the only way we are going to get a proper answer to the slow data problem under the new unlimited plan, is when someone brings a class-action lawsuit. These big companies love court conflicts. Verizon would rather take our cash, reduce services, pay out large sums to lawyers - only to give us a $1.00 credit and a new plan that would bring us back to the same level we had before we complained about the data issues we are having. Twisted!

Verizon told me they have the same service level as the other cell phone companies. Problem with that is: the other cell phone companies don't charge $20 in taxes and fees and the plans cost lower.

Verizon_Support

NIRVANAFITNESSLIFE,

We want to make sure you have the best data speeds available. Let's find a solution. Do you notice the slow speeds in a certain area or time of day? Are others having the same issue?

JenelleR_VZW

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ADPW1980

No certain time of day. This happens around the clock. I'm working from 7 am to 11 am and data is spotty and slow. I'm working again from 7 pm to 12 pm or later and data is slow and spotty then as well. I've also noticed data to be slow at other times throughout the day.

SuzyQ

ADPW1980 wrote:
No certain time of day. This happens around the clock. I'm working from 7 am to 11 am and data is spotty and slow. I'm working again from 7 pm to 12 pm or later and data is slow and spotty then as well. I've also noticed data to be slow at other times throughout the day.

If you are consistently using only 2-3 GB per month, why are you on an unlimited plan? The Medium, 4GB plan at $50, with carryover and safety mode, should be more than adequate, and no worries about throttling or slowdowns. We have 3 of us on the 4GB plan, and it works just fine.

Verizon_Support

ADPW1980, it is strange to me that you are having data issues with using the data amounts that you mentioned. Does this happen all over or only in a certain location? Please provide some additional details.

ErinW_VZW

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ADPW1980

It is no place in particular. As an Uber driver, I drive all over in the big city. I'm either driving in Colorado Springs or in Denver and I am constantly losing data service, causing me to lose rides and not get paid.

Verizon_Support

We want you to stay connected ADPW1980. Many of our customers greatly depend on our network and we take its performance seriously. You mentioned the changes began once you changed plans. Can you tell us which of our plans are you using? There is Go Unlimited and Beyond Unlimited. This information will help us be more effective.BobbyN_VZW

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ADPW1980

Go Unlimited is the plan we are trying to use.

LMR9893

I’m so frustrated with Verizon‘s data speeds. If it continues I’m changing carriers. We went on the unlimited plan a few months ago and it’s terrible now. Have an iPhone X but didn’t help the speed at all. So disappointed in Verizon.

Verizon_Support

Hi LMR9893,

We definitely don't want to lose you, and I would like to help you with this. What zip code are you in? Is this an indoors issue, or is it happening in different areas? When did it begin?

ChristinaB_VZW

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DougMac

I'm done. I have HomeFusion and have had overages the last two months. I changed from 40gig to 50 gig and still went over We don't stream or game. I turn off all computers when not in use. It is the Homefusion device that is sucking up the bandwidth.

i almost jumped to the very expensive unlimited plan. Luckily I did some research and discovered the HomeFusion device is now considered a hotspot. It would have been a disaster.

After checking with friends and neighbor, we've decided to go with Hughesnet satellite internet. The new generation is far better from everything I've read. We are cutting back our Verizon plan to the bare minimum.

If you are a Verizon rep planning to express your "concern", save it. Better yet, stick it where the sun doesn't shine. The public has been furious for months, yet Verizon has done nothing to change the situation. KMA

Huale1

I’m with you. The network is often unusable. I’ve contacted tech at least 10 times. They gave me 3 different SIM cards and even a new iPhone but I still have 0 internet for most of the day. It’s clearly a network problem but apparently there are no plans to fix or upgrade. Tech coach gives a different answer each time.

Verizon_Support

We want you to have the best experience possible with our network, Huale1. Has there been a ticket filed for our engineers to investigate your area?

TamaraH_VZW
Follow us on Twitter @VZWSupport
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Huale1

No, not that I know of. The address of the area with the problem is [removed]

Personal information removed to comply with Verizon Wireless Terms of Service

boringusername

You shouldn't put personal information on public messageboard. Also you didn't mention your plan

beachbumjan

Now that you've been using Hughesnet for a while, what do you think? I'm looking into it!

Verizon_Support

Huale1, Verizon takes protecting our valued customer’s personal and account information, very seriously. We’ve removed the address you provided from this community post for your privacy. In the meantime, can you provide us with the zip code where you’re experiencing service issue? I’ve also noticed your reference to having contacted our Technical Support Team at least 10 times as well as having received three different SIM Cards for your new iPhone. This is very alarming and I apologize for your inconvenience. We take pride in having the most reliable network and the iPhone is a very dependable device. We’ll do everything we can to get your network service working correctly. Having access to the Internet from your device is an urgent matter. Are you experiencing issues accessing the Internet from your device while indoor, outdoors, or both? Are any other services affected? (e.g. calls, texting, etc.) - RobertC_VZW

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