I have been a Verizon Wireless customer for 18 whole days. In that time, I have an iPhone X that is has used 2G of data while it was on my home WiFi network. I asked if I could return the phone at day 16, I was told via customer service rep that I could. I get to the store and was told I can only exchange it. I exchange the phone for another iPhone and low and behold: it is STILL using celluar data event thoughI have turned celluar data OFF. I have spent over 5 hours dealing with customer service, the store, and chat representatives. All to be told....I don't know what is causing this. I have called Apple. I go to pay off the phone so I can leave Verizon all together, and am I told I can't because I can't pay off hte device until the bill cycles! That is a strong arming me! I have filed 2 FCC and FTC complaints. If they are doing this to me, how many other thousands of customers are they doing this to?
Also- I did upgrade to the so-called unlimited plan, which promptly throttle the service, thus making it a $1,000 paper weight.
