At home both inside and outside. iPhone 6 and iPhone 7 both went from a strong signal (4 bars) about a month ago to weak signal of 1 to 2 bars. Calls drop, can't connect to calls. Text works fine and data is on home wifi. Zip code is 03908.
JAMTRU76, your connections are our priority. We're sorry to hear that your service has deteriorated. We're not seeing reports in that area, so we need to gather more details. Has anything changed in the area (new construction,
JoelR_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Nothing has changed in the area. I selected Verizon years ago because of the signal strength at my house rather than other carriers. I'm now wondering if I need to reconsider.
JAMTRU76, as long time and valued customer, we’d certainly regret losing you. Our valued customer’s service concerns are always our top priority. We’ll do everything we can to resolve the service issues you’re experiencing with dropped calls and signal fluctuation in/around your home calling area in the 03908 zip code. I apologize for your inconvenience. Since you’re using iPhones, let’s dig deeper into this matter. Have there been any recent changes with your devices? (e.g. software update, new apps downloaded, etc.). Are you using the free HD Voice and Wi-Fi Calling features with your devices? This website link will provide information to assist you at: http://vz.to/2nd5Thf. Once you’ve accessed the website please scroll down to the section titled “Basic and Benefits” and click on Question #1 (What is HD Voice for Apple devices?) and Question #3 (What is Wi-Fi Calling?) for additional information. - RobertC_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
We have updated the ios and my guess is that we have installed new apps but I can't recall the specifics. I don't understand how that would cause a reduction in signal strength especially since I'm in work this morning, area code 03801, and have a strong 4-bars out of 4 signal. I'll check out the HD Voice and Wi-Fi Calling features. Also, I checked with my next door neighbor (~200' away) who has Verizon service on an Android and he has a weaker (2-bars) signal that he had before.
I checked the HD Voice settings on my iPhone and the Enable LTE is set to voice and data.
Sorry to hear that you're still experiencing trouble with the service at home, JAMTRU76. We know having reliable service is important. We'll be happy to take a closer look into your situation. Unfortunately, this is as far as we'll be able to go on the forums. Please use one of our phone, chat, or social media support options here: vzw.com/contactus
EricW_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
