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Death & Lies

I have been with Verizon through my parents since 2008. When my dad died in 2014, the plan was rolled over to my Mom (no changes).. My mother just passed 3/22/2018. I never went on my own because we not only had a good plan, I am a Volunteer EMT, (Gov discount) & they worked for the township, (also an Gov discount). I called Verizon while I had an issue with my phone and after let them know she passed And asked if I could still keep the same “PLAN & PRICE” as we recently got a better data package with just the “2” of us on there, they said yes, I would just become the account holder..

today I went to the local NJ store, same worker I am familiar with (just fixed both phones-no contracts) same thing. We called the number, said the same thing, cancelled her line, transferred me, and as I went to sign the new contract it was not the same plan. The Verizon gentleman tried to dupe me, “new customer plan” 5g $40.00 is what I am paying, that was not the plan me and my mother had, we fought and fought, Ann & I, she is the Verizon store employee... he said I cannot keep the same plan.. and that we have only been customers since 2014. What happened to Verizon‘s WORRY FREE GUARANTEE? I just lost my last parent, mother to a disabled 3 year old, in school to be a Paramedic to help people, a Volunteer for 13+ years.. and you even took my discount off the bill when it was transferred.. you Should be ashamed

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boringusername

Might help if you told us which plan SPECIFCALLY you had. If she was the account owner and now you are that is considered a new account. Your name never would have been listed on the account. And your discount never would have been on teh bill. Verizon doesn't allow multiple discounts like that. If you are allowed a work discount just sign up for it. I'm not sure how you paying more on a single line plan that the old plan you were on.

WarriorsWings

No my name was listed, She was the account owner, and my name was listed as an account manager 1, and 2 next to my phone number under her account. My discount applied to the entire bill, 21% yes, that is correct, I did not have my ID on my yesterday so the inconvenience is I have to redo the entire process again.

The plan was 10GB -$30, 1 line - $33 that was my phone that was supposed to be transferred to me as a loyalty plan for being with Verizon for so long. It was a shared plan mom shared the same GB and her line was $29. And that’s the problem, the Verizon store employees fought with me on my side even when my father died we kept the same plan rolled over to my mom and me. the only difference is the GB increased since and the price decreased for the years This August. The Verizon phone line transfer guy changed me to a regular new customer plan, 5GB- $40 1 line $33 I’m now going to be paying over 73 dollars for one phone less GB that I know I will go over! at First he said because we had different last names, her name was hyphenated so it was still the same as mine.. then he said it was because she was the loyalty member... and I can’t keep the same plan because I am opening a new account, but that’s not right I have technically been with Verizon since 2008!!!!

boringusername

WarriorsWings wrote:
No my name was listed, She was the account owner, and my name was listed as an account manager 1, and 2 next to my phone number under her account. My discount applied to the entire bill, 21% yes, that is correct, I did not have my ID on my yesterday so the inconvenience is I have to redo the entire process again.
The plan was 10GB -$30, 1 line - $33 that was my phone that was supposed to be transferred to me as a loyalty plan for being with Verizon for so long. It was a shared plan mom shared the same GB and her line was $29. And that’s the problem, the Verizon store employees fought with me on my side even when my father died we kept the same plan rolled over to my mom and me. the only difference is the GB increased since and the price decreased for the years This August. The Verizon phone line transfer guy changed me to a regular new customer plan, 5GB- $40 1 line $33 I’m now going to be paying over 73 dollars for one phone less GB that I know I will go over! at First he said because we had different last names, her name was hyphenated so it was still the same as mine.. then he said it was because she was the loyalty member... and I can’t keep the same plan because I am opening a new account, but that’s not right I have technically been with Verizon since 2008!!!!

Being an account manager doesn't really mean anything. There is one account owner whose bill the name is under and whose discount gets applied. Never heard of 10 GB plan for $30. Does you plan have an actual name. And discount only applies to the DATA portion of plan and it has been that way for years. So something is not adding up. You need to be more specific.

WarriorsWings

Do you not believe me? how can i post a picture of the bill? called " The new Verizon Loyalty Plan 10 GB" one thing i hate is being called a liar.i am being specific. i posted here for help, and my brother has sprint. he has three discounts, all three applied on top of each other, volunteer, school, and gov worker discount. i dont like sprint, but if this is not fixed i will leave verizon. this is not how you treat a customer. and i just figured out how to post the picture. yes just figured out how to post a picture. IMG_1153 (2).jpg

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