12/22/2017
Last night at 3:37 am, 3:43 am and 3:48 am, I received three identical texts from Verizon stating "We have not received the device from your prior Verizon Edge agreement. Please return it immediately to have the fee you were charged credited. On starting my day I re4ad the text and immediately started looking for my UPS receipt I had received on sending my old iPhone to Verizon. Not finding one after several hours of looking I contacted UPS to see if they could help me. No such luck. I then went to my iMac to check my e-mails and found three from Verizon which stated that my original device was received. Time of these three was 3:37am, 3:43 am and 3:48 am. It is not too difficult to see that Verizon is sending out conflicting information and wasting several hours of my time.
I called Verizon support and spoke with a very nice young man and informed him of the above and requested to speak to a supervisor. Evidently this if not possible with Verizon. I then sought the corporate address of Verizon so I could write a letter that might get some attention to this matter. Again it seems that the staff cannot provide this information.
On speaking with the first Verizon representative I asked that he check their records for the date they actually received the telephone I returned and he advised me that it was November 27, 2017. Can you believe the ineffectiveness of this company. One more such instance and I'm gone to someone else.
