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Deteriorating Signal in KCMO last two weeks

I work in downtown Kansas City, Missouri and my 4G signal has been limited or non-existent the past two weeks with my Galaxy S8. I can barely maintain a 1X connection inside the building I work in even though I had acceptable signal weeks ago. Restarting the phone does help but only temporarily; after minutes, it will degrade back to 1X unless I am literally right against a window. The zipcode for this location is 64105.

Thus far I have not seen even a hint of the 4G service falling back to 3G; it is either 4G (seldomly), 1X (most of the time), or nothing at all (very rare).

Comments

SuzyQ

Check the network settings, ensure that your preferred network is set to LTE/CDMA. System updates tend to reset things, and this can cause the behavior you are seeing.

You can also try removing and then re-seating the SIM card; it may have come loose and isn't connecting properly.

Verizon_Support

I want you to have reliable service wherever you go, TheCheat54. Two weeks is too long for this ongoing issue. I've checked the zip code and see no reported issue outages in the area. Let's look further into this. Were there any changes to the device such as a software update or new applications? Do you know if other VZW users are having the same issue?

ZangY_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

TheCheat54

It's weird that I'd tried this before and seen no success, but I do get a weak 4G signal using it now. Will see how long this lasts and report back if issues persist.

TheCheat54

Tried SuzyQ's solution, but my network has already reverted back to 1X.

As far as I can tell, this started after I had two Android security patch updates from Verizon pushed to my S8 on back-to-back days a few days after I obtained it just over three weeks ago. For the first few days I had the S8 the signal was fine. Haven't installed any new apps since my initial loads after I got the phone. Those two updates are the only things that stick out.

Verizon_Support

TheCeat54,

Let's continue to work together on your signal concern. Does your signal improve when you're outside of work? Do you know other VZW customers with the same concern?

CoreyM_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

TheCheat54

No one I know here at work has Verizon to ask. The signal barely gets one bar of 4G if I'm near a window, but other than that I'm sitting at one bar of 1X. My signal everywhere else used to be three to four bars of 4G regularly, but now I max out at two bars tops. I even went a day without my new case just to see if it was interfering with signal at all, but nothing changed.

I just had a call about a personal surgery drop because the one bar of 1X signal was not strong enough and for some reason the WiFi calling is still not preferred even if the WiFi is strong. I've never had such terrible signal in this building.

TheCheat54

This issue is still intermittently persisting inside the office. I'm mostly sitting at a 1X connection right now; never 3G and rarely 4G. I'm puzzled as to why I never get even 3G service anymore here; it was always the fallback if I dropped 4G.

Verizon_Support

TheCheat54,

I'm certainly sorry to hear this issue is continuing. You deserve world class service you can count on. I'd love the chance to turn it around. I know you previously mentioned that outside still worked fine. How far do you get from the building before it improves? Do you know of anything which may have changed in the area or with the building recently?

AndrewT_VZW

TheCheat54

The problem vanishes in areas outside the building, though it can take a bit before that connection establishes. Inside the building is intermittent depending on what floor I'm on, though I'm primarily situated on the same floor all day.

The 1X is now bad enough that I'm sometimes not getting confirmation that SMS has sent even though the intended recipient confirms they got the message.

Verizon_Support

TheCheat54,

I truly appreciate all the details you have provided and the steps you have taken to try and resolve this data concern. With regard to your device going from 4G to 1X (not 3G) your device will revert to whatever signal strength it is able to gain. The reason the device would go from 4G to 1X is that the signal strength you receive in the office only correlates to the 1X and does not have the opportunity to go to 3G becuase the signal may be so low.

To clarify a little further, I see you stated nothing has changed on the device recently, however has then been any changes in the area around the building since the issues with service started? (i.e. construction, extreme weather conditions, etc..) Also, what is the signal strength showing on your device when in your office building? Settings>Mobile Networks>Signal strength

LindseyT_VZW

TheCheat54

After upgrading to the Galaxy S9, it's become patently obvious that the ever-changing EMI (electromagnetic interference) profile in downtown Kansas City is evolving at a greater pace than Verizon has chosen to adapt. The signal all over the core of downtown is spotty 2 bars of 4G at best now. New buildings are still going up which are only going to further worsen the problem.

I think it's time you guys re-assess your coverage in our area. Please pass this feedback up. Thanks.

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