I recently just merged two accounts into one? The account that was deactivated had an outstanding balance (which through my own due diligence, showed was an incorrect amount). That being said my question is what is the time frame before something goes to collections? We merged our accounts in Sept 10th, on Oct 24th I started getting harassing phone calls that my credit was going to be ruined and I needed to pay them now over the phone (do not ask for your customers credit card over the phone Verizon...). Why would you have this sent to collections inside 45 days, just send me a text or email saying I have an outstanding balance?
On a second note why would you let collection agents threaten my credit (albeit discreetly), that is getting dangerously close to breaking consumer protection laws, if not at a minimum being unethical. I am a current customer and AM being treated horrendously by collections over the course of the last month, again I AM A CUSTOMER. Please tell me collections is contracted out to a 3rd party and you're not allowing internal employees to [removed],
Profanity removed as required by the Verizon Wireless Terms of Service.
Message edited by Verizon Moderator.
