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10/31/17 pre order for the iPhone X 256GB Space Grey still processing. WHY???

I pre-ordered my iPhone X on 10/31/17 and my order status still says processing. I have a ship date for 12/13/17. I've been patiently waiting for Verizon to randomly take almost $400 out of my account for over a week now. I've noticed frequently on these forums that preorders have been pushed up in shipping date. I'm asking if I should expect my order to get pushed up as well or just give up hope since I pre-ordered so late? Also does anybody else have a 12/13/17 ship date and having the same issues? It would be nice if my order did get pushed up like everyone else's. This waiting is making me too anxious. Please help!

Comments

It might be moved up and it might not.

The waiting game has not been fun after noticing other peoples orders have been moved up. I ordered on the 27th and got a 12/6 delivery date (265gb space gray X). Right now I'm looking for those people who ordered the same phone with a delivery date before or same as mine. I figure if their ship dates get moved up then I may get lucky. Yours was 4 days after the release so I'd look for dates like mine to get changed first because you're the next shipment time frame. I'll post on your threat if my date gets change from 12/6.

I ordered my Space Grey 64 GB on 10/27 at 9:15 am. It originally had a delivery date of 12/1 and it shipped yesterday and will be delivered Monday. Ive seen people who ordered earlier than me still waiting for theres to be shipped, and others who ordered after me who already have theres.

I don't know the exact formula, but I am sure, color, capacity, order date, and location are all factors.

Hang in there and be confident yours will arrive early, a lot of people have already!

i ordered mine 10/27 at 4:50am its still pennding, its basically the waiting game now, i played the waiting game with my iphone 7 plus but it came the week after initial release

I ordered my iPhone X Space Gray 256GB on 10/27 at 10:26 AM. I have a ship date of 12/13 and my order still says processing.

I log on every day to see if any progress has been made, especially since people are now getting theirs earlier than originally anticipated, but no such luck for me :smileysad:

Anybody else have a 12/13 ship date? After reading through the forums I feel like I’m the only person that does!

You're not alone! I have a 12/13 ship date as well and continue to log on every day to see if progress has been made. Reading these forums and seeing a lot of people getting their iPhones earlier than expected has me on edge more than ever but I'm not holding my breath that mines will especially since ours has the lastest current ship date possible. I'm guessing those that have a ship date of 12/1 are getting theirs already or will be getting them soon if not later this month. I can only hope my order does the same thing. I believe the space gray 256gb model is the most popular one because it was the only one that had a 12/13 ship date out of all 4 options. So now I just play the waiting game just like you. And please if anyone else recieves their iPhone earlier than expected, please let me know. thanks for all the responses. It's really helpful.

Glad to know I’m not the only one! My fingers are crossed that us 12/13 folks get an updated shipping date within the next week or so. I‘ll be so disappointed if I really do have to wait another month before it even ships

same here they canceled my order like 3 times since pre ordering was availiable 10/27. they charged my card a week ago but no updated ship date. as of now its still says 12/13. ordered space gray 256gb

my card was charged yesterday

Well if your card was charged that’s definitely a good sign. Mine still hasn’t been charged

Which version of the phone did you get Bmoore1994? I'm hoping mines gets pushed through sometime next week with all these 12/1 orders being pushed up.

space grey 256. i ordered at 3:50 am 10/27

I ordered mines late so I'm pretty much expecting a later ship date at this point. I didn't order until the 31st but I'm still getting the same ship dates as everyone else it seems. Maybe I'll get lucky.

Good for you! Sounds like progress

vzw_customer_support

kenbaileyiii,

We're all excited about the iPhone X, so we can only imagine that waiting for your order to be processed is stressful. Your order will continue to say that it's processing until the phone ships or if the order is canceled. Shipping dates for the devices can change as inventory is received from Apple. You'll know that your order has moved into the next stage and is beginning the shipping process once your credit card has been filed. Once that's done, you'll receive a confirmation email to the email address you provided on your order with the tracking information so that you can follow your package on its way to you.

ShawnteJ_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

I order space gray 64 gb around 8:30 pm est on 10/27, with an edd of 12/1. Around 1:30 this morning my card was charged and the edd is no longer there, so hopefully mine will ship out tomorrow. Also, the status was switched from pending to processing, so thats good I hope. Anyways super excited. Hopefully yours will get bumped aswell!

I hoping the same as well. still says processing with a ship date of 12/13 =(

with ya bud!!

Finally someone I can relate to. This waiting *****. Let me know if any changes happen to your order please.

vzw_customer_support

kenbaileyiii, having the latest shipping date can be hard. It is like waiting on your parents to wake up on Christmas morning to open up presents. I assure you that we send out the devices as soon as they arrive in warehouse from the manufacture. If they arrive 2 weeks early, then we will send then 2 weeks early. You will receive an email confirmation letting you know exactly what is happening each step of the way.

NicoleT_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Thank you putting it in perspective Nicole. It really helps ease my mind some. I know I'm getting an iPhone, it's just a matter of when, between now and December 13th, am I getting it. I guess I'm more uneasy about when they are going to surprise me and take my money out of my account. But, I know once they do then progress has been made. I'm hoping something happens this week. It's just something I'd like to have sooner rather than later kinda thing. Fingers crossed!

Where you at so far? I just got an update for 12/1 from 12/6. Ordered and hour before you did, but ordered the same model and color.

My order is still saying 12/13 for the 256gb space grey model I ordered on 10/31. At this point I just want to get the phone by the ship date that it tells me. We are already halfway through November already so I don't mind to keep waiting. It would just be nice if it came sooner rather than after Dec 13th. But one can hope my order gets pushed up. It says processing so it's only a matter of time before it gets shipped hopefully.

I‘m still at 12/13 :smileysad: That’s awesome yours moved up, though!

I'm right there with you breenoellem. I'm still processing with a ship date of 12/13. I'm just patiently waiting. I know I'm getting an iPhone by the end of this year it's just a matter of when they are taking the money out is what I'm worried about. Then I'll know real progress has been made and I'm getting my phone soon.

My order, placed October 31st around 2PM, for iPhone X 256GB in Silver has a ship date of December 1st. However, interesting issue here... The Verizon "Check Your Order Status" page online says Processing... But the MyVerizon app claims it is pending. Impatiently waiting here, considering I had to pay UP FRONT to place my pre order. (An Upgrade fee of $30 and $19.04 to reach the 50% payoff trade in mark)

So yeah, it *****. Any idea about this discrepancy Verizon between the app and the website?

I ordered the same day as you but the SG version and for some reason it has a 12/13 ship date. You're better off than simply because of a color change. I still think that a color pushes a device back 12 days but it's whatever lol. Mines has been saying processing for over a week now Verizon says it will change once the phone gets shipped but I'm seeing others date change before it even gets shipped but no luck here yet. Guess that's my luck for having the lastest shipping date possible. At least you didn't have to pay almost 400 dollars to upgrade. I hope you get yours soon as with mines too.

vzw_customer_support

JoshRath, we certainly want to be on the same page regarding your order. I've sent you a private message here in the forum. Please check your inbox at https://community.verizonwireless.com/inbox to discuss further details about your concern.

DeloresK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

I was just bored browsing apple's website today and it now says that any iPhone will ship in 2-3 weeks if you order a phone currently. Now 3 weeks from today puts me about 5 days shy of my current ship date. I'm wondering if seeing that on their official website, is an indicator that I have more reason to believe that my phone may come sooner than expected. I just thought I would share this info with those, including myself, still waiting on getting their phone with a December ship date.

I, too, see this. Meaning I could technically cancel my Verizon order and have my phone sooner also. Which... is silly.

This is technically true which is very sad. Verizon is doing a terrible job at filling preoders I think. People are forced to wait in the dark when it says processing because they claim they don't know any more than we do about when the phone will ship.

Same here, except I ordered on 10/31. Smh.

It's when I ordered as well.

vzw_customer_support

kenbaileyiii,

I know how exciting it is to know that you're receiving the new iPhone X and we want you to have this device in your hands as soon as possible. Allow us to take a deeper look into your current expected shipping date to make sure that we're setting the correct expectations regarding your order. To fully assist, please respond to the private message.

CoreyM_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Ken, let us know if they're able to provide any extra info!

WOW - I just got an email from Verizon that, once I bring my account current, they’ll ship my phone (I didn’t even realize my balance was past due). So I go online, make my payment, then go to check my order status and it STILL says “Pending” (or “processing” when I log on to the website instead of the app) with my Estimated Ship Date still at 12/13

What the heck >:/ I feel like I got tricked.

This is just turning into a nightmare for those wait a 12/1 shipping date or later. I hope nothing goes wrong with mines. I'm patiently waiting for mines.

This will be the last time I pre-order something. They make it seem like pre-ordering is a benefit but really you get your phone last. I’m going to call around to my local Verizon stores in the morning and see if they have the iPhone X so I can just buy it then.

I’m really ***** that Verizon told me my phone was going to ship once I paid my past due balance, but then when I paid it, nothing happened. Ugh

It almost seems better to just settle and get a 64gb model instead at this point

I ordered the Silver 256GB 10/29 At Verizon store (paid full price too) With a EDD 12/1. Finally charged my card last night.... hopeful it’ll be here for Thanksgiving . Seeing some movement

My 10/27 order of the 256gb space black with a original ship date of 12/06 was shipped on 11/17 and will be delivered on 11/21. I received NO communication email from Verizon about it being shipped. I found out because I just check my order status manually.

FINALLY SHIPPED!!!! arriving 11/21. YAY!!!!!

I FINALLY got the shipping confirmation and that baby is on the way. 256gb Space Grey delivered by Tuesday!!!!!!! I'm so excited it childish.....original delivery date was 12/13/2017...and it was ordered on 10/27.

That's definitely good news to hear for sure. I can't wait for mines.

Great news bbennet74! Gives us all hope! LOL!

On Sat, Nov 18, 2017 at 21:48 kenbaileyiii <forums@verizonwireless.com>

My credit card was charged tonight. No shipping information yet. Means it is coming soon. Yay!!

When did you order yours imswany?

My card just got charged!!! Verizon app doesn’t have an Estimated Ship Date anymore, now it just says they’re getting my order ready to ship!

When did you order BREENOELLEM?

I ordered 10/27 at 10:25 AM with an estimated ship date of 12/13/17

Well things are certainly looking up. I ordered mines 10/31 so maybe I'll hear something before the end of this month if 10/27 preoders are starting to roll out because we all had the same ship date.

I ordered a 256GB space grey early morning of 10.28. Had a EDD of 12.13. Card charged last night. App says my order is currently being processed and in the works. Hopefully it is delivered by Wednesday. Having sent to my office and we are closed on Friday after holiday. Don’t want to have to wait till the Monday after thanksgiving.

Glad to see people like myself who ordered at a later date see their phones starting to get shipped now. That means I'm not too far behind. Thanks for the update.

I am a new customer with Verizon, and pre-ordered 2x 256GB iPhone X, one in Space Gray and one in Silver on October 27..completed order 45 minutes after launch. Was given a 12/1 estimated ship date for the space gray one and 11/10 for the silver one. The silver one came in on launch day. I had replaced my debit card after I was charged for taxes on the silver one. I got an email from Verizon on 11/9 that my payment was declined. I followed the link to update my card number..it kept declining. I even tried 2-3 other cards that had more than enough funds..transaction kept declining. I called them 11/10 and tried to figure out why my cards were declining. Was told the existing order would have to be cancelled because for some reason, it kept reverting to processing from the original payment method even with the new card info being entered. Was also told my phone was ready to ship...so a new order was placed, and I was assured that I wouldn't lose my spot with the preorder. The new order has an estimated ship date of 12/13. I have since talked to two different Verizon reps, one of which told me I did in fact lose my place in the preorder. Ended up talking to a supervisor who assured me they would place a ticket on the order to have it added to the original place my first order was in. It has been more than a week with no updates..I'm already seeing people with original shipping dates of 12/6 and 12/13 being shipped. I feel like if my order did in fact go back to the original spot like I was told it was going to, it would've definitely shipped by now. At this point I feel like I got screwed. First experience with Verizon has been pretty terrible.

Sorry to hear that you're going through this experience. This is my first time pre pre ordering a phone and I'm starting to see those that ordered 256 sg models before me get shipped so I hope mines in falling in line soon. But I don't know if I'm going to pre order another phone unless I do it the day pre orders start because places have the phone in stock for me but it's either not the color i want or it's too far to try to pickup. I just had to get the one that has the highest demand. I hope you too get your phone and get to enjoy it before Christmas.

ok. just a little weird update actually. it went from 12/13 to 12/6. but refunded me my money but it still says processing?? calling verizon in a bit to get to the bottom of this. I swear to god if they canceled my order again I'm going ape [removed] .

Profanity removed as required by the Verizon Wireless Terms of Service.

Message edited by Verizon Moderator.

I hear you loud and clear. same here. new to Verizon i got treated like ***** orders being canceled over and over. have to keep reordering.

vzw_customer_support

BREENOELLEM, I do apologize that you feel that way. Before any orders can be confirmed or shipped your account can not have a past due balance greater than $24.99.
NicoleT_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

So my card was charged Saturday night at 8:30 PM, and I still haven’t received any shipping information. When I view my order from the Verizon app, it shows my card information and says my order is processing for shipment. But, there’s no EDD anymore. I’ve checked my FedEx account to see if any shipping labels have been created but none have.

Really confused why I was charged but still haven’t received shipping information. On the other threads, people have said that they got a tracking number 24 hours after they were charged. It’s been well over 24 hours since my card was charged and I’ve received no updates. >:/

This is so frustrating, especially with the holiday coming up this week. I’m going out of town tomorrow for the rest of the week and now I don’t know if FedEx will be delivering my phone this week or not.

I would wait until later today to see if anything pops up because I don't know know if anything updates on a Sunday. If not then call Verizon. Glad to see progress is being made though with you.

You are forgetting the orders are not fulfilled over the weekend. The packaging happens and tracking information would be sent to you by the end of the next business day which is Monday 11/20. If you don't see anything by the end of today, then you can call customer service at 1-800-922-0204 to get the status of your order.

Ah, that makes sense. I didn't even think about the fact that orders aren't shipped over the weekend. Well, that makes me feel a lot better!

My iPhone officially shipped this morning, with two day shipping and plans to land Wednesday sometime before 8PM. Got notice of it on Saturday, and tracking info late last night.

Just checked FedEx and saw that my shipping label has been created! Tracking info says my phone will arrive by Wednesday!

Hopefully that means the rest of you who also had a ship date of 12/13 will get some updates in the next week or two.

Did you order JoshRath?

Any updates to anybody who ordered the space gray 256gb version with a 12/13 ship date yet? Just curious to see what's going on as it gets closer to that date.

Nothing yet Ken (Ordered 11/1), I almost got excited yesterday when someone mentioned looking up your order manually, which I did, but somehow it pulled up someone else's order with a tracking number! Talk about a letdown, Ha! Soon man! Soon!

I ordered on the 29th with 12/13 estimated delivery date, and i got a text message about receiving tracking information, and my order was switched to pending status.

Now it's back to "processing" status, so not sure what's going on lol.

How do you look your order up manually? This whole process isn't perfect but any means but at least the orders are being filled by when they were placed it seems so I might see something by the end of this week if not next.

Go to verizon website without being logged in. Go to Support-->Order

Status and input your info. Just be aware, that for some reason, you may

get someone else's order info. I've seen a few instances of people running

into that issue.

On Tue, Nov 21, 2017 at 6:50 AM, kenbaileyiii <forums@verizonwireless.com>

vzw_customer_support

hnl_stephen, help is here as I see you stated a few days ago, you were going to contact us for an update for your order. What happened during your call with us? I want to ensure that everything is going well with your order.

Msc Rumors just posted that shipping from Apple website is 1-2 weeks now. That gives me hope that we'll be moving along soon, just wish they'd get on with it. Trying to be patient...lol

I just checked myself and it does in fact say 1-2 weeks so that means I should expect my phone in 1-2 weeks if apple themselves have that early a shipping date now right? I'll be mad otherwise. That gives me hope that I might see some progress by the end of the month then for sure. I can't wait much longer JOSMAN91! It must mean people's preorders of the 256 space gray models are rolling out now I would assume and I should hear something by next week at the latest theoretically. Let me know if you see anybody updates please including your order.

I too expect to see movement by the end of next week. I will definitely let you know if I see any progress. If I lived closer to an Apple Store I'd order it and pick it up.

Mine is to arrive sometime soon, before 8pm, however I feel fedex is going to arrive literally at 8PM with it. And get a piece of my mind as I drove an hour and a half for this ***** phone. Good luck on your orders. A reminder, mine was ordered the 31st at 2PM and shipped Monday The 20th.

Ahhh! I'd be going nuts! What model did you order JoshRath!?

Got my iPhone X yesterday! I ordered the 256GB Space Gray and had an EDD of 12/13. It was definitely worth the wait! I hope the rest of you who are still waiting get updates soon!

When did you order yours?

Well I got a text message saying my order was received last night and I'll receive a text with tracking info when my order ships. I'm so excited now. My question is, is it possible I'll receive that text that it shipped over the weekend or will it not ship until Monday?

More likely it won't ship until Monday.

Phone is shipped and will be here Monday!

I haven't received any updates yet on my order. How did they notify you it shipped?

Update: my phone is now stationed 2 hours away from me. The anticipation is real! I can't wait until Tuesday!

On the truck for delivery!!!

Lucky. Mines is coming tomorrow

Ordered SG 256GB on 11/12

Just received a confirmation text tonight at 20:25

Free VZW Msg: Your order #XXXXXXX was received on 11/27/2017. You'll receive a text message with tracking information when your order ships.

No shipping info yet.

So my order apparently didn't move from one spot all day today according to FedEx but it's supposed to be delivered tomorrow when according to FedEx my. iPhone is over 2 hours away. If i dont see an update on FedEx website by the time I wake up tomorrow, I'm going to have some questions that need answering fast.

finally!!! after all the ***** I went through. ordered 11/1, edd 12/13. email stating 11/28 delivery. 256gb space gray.

I know exactly what mean! fed ex facility is like 30 mins away. yet it says its there since Sunday night no delivery tip Tuesday. I'll pick it up if i have too. lol

My phone has arrived today!

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