We live in a suburban area (city of Los Altos, CA) in the middle of a neighborhood. The Verizon coverage at our house is just bad. Calls often do not work unless we walk outside. Mobile data often doesn't work unless I walk down the street. We have Verizon because the coverage in the SF Bay Area is generally good, but as we use our mobile phones more and more for our main point of contact for people to reach us including while we're at home, it's just driving us nuts that coverage does not work well at our own home. We have 5 phones on our plan with 10GB of data and may have to consider other carriers if Verizon does not improve our coverage.
Some of our Android phones are experimenting with using WiFi calling at home, but that has handoff issues when leaving the house or arriving home and when trying that with iPhones they seem to miss calls and that was a disaster so that's considered untenable. So, we want Verizon to fix the 4G coverage in our neighborhood or we will have to consider moving all our phones to another network.
How do I report this to Verizon and make sure our voice is added to any others in our area so Verizon knows this is a problem that needs fixing? I can provide a precise address in private if needed.
