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Massive Drop in LTE speed

When I moved into my current house 3 years ago I tested the LTE speed because I work from home and this was critical to us buying this house in a rural area. The speeds were consistent at 15+Mbps. This was from our phones, as well as our Verizon LTE Broadband home modem. I had noticed that it had slowed some recently, to sub 10Mbps but it was still livable. Now, 3 years later I am consistently getting anywhere from 2Mbps to less than 1Mbps and our phones are showing 2-3 bars of service. This is on all or our devices and phones. I took my phone and drove around and found that half a mile up the road I was able to get 40+Mbps. Nothing has changed as to my house location obviously, so I can only imagine something has changed with the local tower. Who do I talk with to have this researched? I specifically moved to Verizon Wireless because their signal was so much better than AT&T when I moved here. Zip code is 75684.

Thanks

Michael

Comments

Verizon_Support

We want you to have reliable service at all times. We'll help resolve this for you. Does this only occur in your home?

TrinetteW_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

MichaelHampton

Not just inside the house, but around the entire property. All devices on my account are showing the same results. As i said, if I drive a half mile up the road I get great speed. I'd be happy if I could just get back to the 15Mbps I was getting when I moved here. Not sure what changed. There was a small tornado in the area a few months back. Could that have done something to the tower?

Verizon_Support

Thank you for the additional information, MichaelHampton. A tornado could certainly cause an issue with cellular service in the area. I would like to take a closer look at your account so I have sent a private message for further assistance. I look forward to your reply.

LaurenC_VZW

MichaelHampton

A little disappointed. So the final answer is basically, "things change, live with it." Their answer sent me to a page that explains that sometimes buildings and such are put in the path between the customer and the tower. Well, I live in the country. No new buildings in the area. That said, I guess I will have to "live with it" until something better comes along.

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