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Decatur, GA Verizon ongoing LTE and 3G issues - 30030 zip code

We are going on week 4 of ongoing issue with tower/s here in Decatur GA and the LTE/3G issues. Dropped calls, unable to pass data, unable to make calls. The problems run the gamut of symptoms. I have called into 611 3 times now and each person keeps telling me wait another week. I pay nearly $150 per month for this line and use it for work calls. Please help...someone needs to check tower and backhaul. This is affecting 12 other users in my immediate neighborhood.

I have done all of the reboot, reninsert SIM, changing cellular settings/roaming, and reformatting the phone to factory defaults. Same result. Phones in neighborhood range from iOS and Android so not device specific. My device is iPhone 7, ios 10.3.3

Comments

Verizon_Support

BREHOL90, we understand how important it is to have reliable service. Please allow us to further investigate the details of your concern. Can you please clarify if the service concerns are happening indoors and outdoors? Also, please clarify how far you have to travel from the concern area to receive reliable service?

SylviaT_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

BREHOL90

The problems happen indoors and outdoors throughout the neighborhood. Others have seen this as well. If we drive 1 mile north, we can connect to a different tower and get good calls and data. I believ that tower is in downtown decatur. It would be a tower south of downtown decatur that is the problem.

yarelim_vzw

BREHOL90, this does not sound like the type of wireless service that we want you to have. Allow me a chance to take a closer look at your coverage area. Please check your Inbox for my Direct Message.

yarelim_vzw

BREHOL90

Any update? I have not seen a direct message in my inbox here. Problem still exists.

Ann154

Are you looking at the community inbox? https://community.verizonwireless.com/inbox

BREHOL90

Yes. All I have are replies to this thread. So again, any update?

Ann154

How would I know? I didn't supposedly send you a Direct Message. yarelim_vzw did.

catbee

Same problem here. Same neighborhood. I assumed there was storm damage and that whatever it was would have been fixed by now. I use my line for long distance and international work calls, so the constant dropped calls are a huge issue for me and I'll change carriers if it's not repaired in another week or so. Thanks.

deathskull8

i am having the same issues. after calling many times and insisting on being assigned a work order, after dropping 3 of my 4 calls to 611, i finally got this response.

Free Verizon Msg: Your ticket, [removed] , is assigned and being worked. Thank you for your patience. Next update within 48hrs.

and then this

[removed]

this is very distressing because until about 5 weeks ago our reception was totally fine. also, it’s basically saying “too bad you don’t have a good signal anymore.“ i am confident that one of the towers in our area is not working properly which is causing this problem for every verizion coustomer in this area.

PLEASE DO SOMETHING TO FIX THIS PROBLEM THATS IS MORE THAN SENDING A TEXT ESSENTIALLY SAYING “WE HAVE THE BEST COVERAGE, JUST NOT FOR YOU.“ ESPECIALLY WHEN WE USED TO HAVE GREAT COVERAGE.

Ticket number and chat transcript removed as required by the Verizon Wireless Terms of Service.

Message edited by Verizon Moderator.

Verizon_Support

We do not want to lose you, catbee. Let’s provide this the time and attention that’s deserved. I’ve sent you a private message so we can take a closer look for you.

DavidH_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

deathskull8

david

please know that there are multiple facebook and next door neighborhood threads discussing this issue. if it is not resolved, verizon will lose a large number of customers. most everyone who has been vocal on those treads have called and had the same response from verizon that i got which was, Signal Concern Resolution | Verizon Wireless which basically says we have the best coverage but not for you. that is a really frustrating response especially when we have had good service up until a month or so ago. the bottom line is that if you don't "provide the time and attention that this deserves" for everyone, verizon is going to lose a lot of customers, including myself.

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