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Jetpack 4G LTE 6620L randomly powering off and on automatically several times a day.

I have a Verizon JetPack 4G LTE 6620L that randomly powers off and on automatically. It shuts off (whenever I don't want it too) but starts again right away. But during that time computer has lost internet connection. Happens when using with tablet also.

Comments

Ann154

A Jetpack isn't designed to operate in a 24/7 operation. There are other devices better designed to be on all the time.

KVEEDLE

This jet pack is not on 24/7.it is only on several times a day for about 1 hour each time. I power it off when not in use. Sometimes it powers off and on automatically ,sometimes it doesn't. Sometimes it does it only one time in a session and at other times it does this multiple times in a row during a session. Verizon reseated battery and made note in my account concerning this problem and told me to bring it in when it happens again. Of course when it did it again store was closed.

Sent from my Verizon, Samsung Galaxy smartphone

John_Getzke

>It shuts off (whenever I don't want it too) but starts again right away.

Is the Jetpack actually turning off or just shutting off its control panel/screen? Jetpacks will turn off their display/control panel to save battery power. Hitting the power button will turn the display back on for a period of time. If the Jetpack does not go into a full boot every time you hit the power button then it may be only going to sleep and waking up again.

KVEEDLE

It is powering completely off not just the display.

Sent from my Verizon, Samsung Galaxy smartphone

Verizon_Support

We definitely want your device to work as intended, KVEEDLE. When did this issue start? Is there any physical or water damage to the device?

AntonioC_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

KVEEDLE

There is no damage to the jetpack. The problem started about 1 month ago.

Sent from my Verizon, Samsung Galaxy smartphone

duffer76

The first 6620l mifi I had worked for 2-1/2 years and it was plugged in 24/7. Recently it started shutting down when ever it wanted to. Went to Verizon store and they had no clue, so they sold me a new one. This one worked for about 3-4 days and it started acting the same . It randomly just shuts off. Very frustrating!! Any advice will be appreciated.

Verizon_Support

duffer76,

Having a brand new device cause problems like that would greatly concern me as well. We want to make sure you have a device that fully meets your needs. We're glad to help figure out why that won't stay on. How often does it seem to shut off like that? When did you get the device?

AndrewT_VZW

erizonisgreedy

I think it is related to their unlimited plan. this is a way to limit the plan. they shut it off when you go over the limit on the unlimited plan. it only happens to me when I am over their limit on the unlimited plan. I do not expect Verizon to admit this. who protects the consumer from these dirty tricks?

[Deleted User]

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