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LGV20 powers off on sleep.

MARBEL14

Each time the phone display turns off the phone completely powers off. I've:

Restarted it in safe mode
Performed a factory reset.
Removed the battery and cleaned the contacts.
Removed and replaced the sim card.

Each time the problem persists.

Comments

Verizon_Support

MARBEL14,

I would be lost without my phone, and I'm sorry you're having these issues. I'd like to look into your account and help resolve this. I've sent you a Private Message in the forum. Please check it, and respond to me. Let's get you up and running again.

Thanks,

ChristinaB_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon_Support

MARBEL14, thank you for reaching out to us. I certainly want to make sure that your concern is addressed promptly. In this case I suggest that you take your device into a corporate Verizon location to be looked at hands on. You may need to look at replacement options.

NicoleT_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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