It's been like this for years. I can only make calls using WiFi.
Let me add here that the obvious answer is there are NO cell phone towers in the area, which is surprising given the population in the Northern Virgina metro D.C. area! In fact, there is a Verizon owned building that looks like it houses computer servers right at the end of my block [removed] -- Hey Verizon - use your existing infrastructure to improve cell service in the entire area and build a cell site on top of this building!
Personal information removed as required by Verizon Wireless Terms of Service
We always want to have you covered with our service, jisaacson9. We are here to help. We see that we have many towers in Alexandria.
What specific zip code are you having an issue at? Please tell us what service issue you are experiencing: an issue with calls, text, data or not getting a signal at all?
Steven_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Hi Steven -
Interesting that you see "many towers". I am looking at a website that
shows cell phone towers and it looks like there are no Verizon towers in my
neighborhood. Zip code is 22301. I only see towers in the surrounding area
a couple of miles away, but clearly there are too many buildings and other
structures in the way.
The biggest issue is with dropping calls. The only way we are able to make
calls 'ever' is to be connected to WiFi. I can walk around outside my house
and in my neighborhood and we get 1-2 bars at best. Inside my house my
family, neighbors, and friends often have no cell signal at all. I called
Verizon about this 2 years ago when we moved into the area - surprised that
service was this poor - and nothing has been done.
Here is a screen shot of Verizon towers listed on cellmapper.net -- not
sure how accurate it is but you can see the huge hole where I live in "Del
Ray":
Here is a picture/map of a Verizon server building -- put a mini cell tower
on top of this - you guys own the building so why not?
If you could get more towers installed and boost the signal in this area
you would be the most amazing tech and customer service rep in the world.
Thanks,
Josh
Hi -
Any updates here? My neighbors and I are looking to see what the new AT&T
merger will bring for cell phone plans.. maybe after being a verizon
customer since the mid 90's I will switch.
Verizon - are you working on this or not?
Thank you so much for the details provided, Josh. It's concerning to read that you are having issues with service in your area. You mentioned dropped calls and not having service at all in some occasions. This is certainly not the experience we want you to have. Upon review of the zip code provided earlier, we don't see any outages or service issues reported for this area. We'd like to take a closer look into this and do some troubleshooting to help you get this situation with service resolved. Have you done any troubleshooting? If so, what have you done? Monica_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
jisaacson9,
It's certainly understandable to want a cell site to be installed near your home. Keep in mind that proximity does not necessarily equate to better coverage.
Verizon Wireless radio frequency (RF) engineers and system performance engineers regularly evaluate network coverage and performance to identify locations that may require additional coverage. Based on their analysis and recommendations, cell site construction or other improvements are then planned and budgeted accordingly. Verizon Wireless' specific network expansion plans, locations and timetables are considered proprietary and confidential.
If you or someone you know is a tower owner/landlord, this link provides information and instructions to become a Verizon cell site: http://spr.ly/6583DY4o9
In the meantime, as far as other solutions are concerned, we can troubleshoot your device to make sure it is not any type of error in that sense. You previously stated that the "biggest issue" is with dropping calls. How is your data/LTE experience? HD voice, which enables you for Wi-Fi calling, also enables you for Voice Over LTE (or VoLTE), which is a popular solution for many people who are experiencing difficulty with 3G voice networks. You can learn more about this by visiting this link: http://spr.ly/6584DY4oi Depending on your device make and model, there are links to Android, iOS and Windows formats.
Is this information helpful? What other kind of questions do you have?
Colin_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
