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Terrible/horrible experiance

I just spent almost 2 weeks and 2 hours yesterday and 2 hours today troubleshooting issues on my phone that were created by the oreo update.

I was speaking with a great rep when her extremely rude supervisor who would not give me her name jumped in and took over the call.

If that supervisor was my employee she would not have a job right now. The extreme rudeness was unbelievable!!!

By far the most terrible customer experience I have ever had!

Looking to cancel all 4 of my lines if I don't hear from a vzw rep soon.

Comments

Verizon_Support

GONZALESJR05,

We're sorry to learn of your experience with the supevisor when speaking with us by phone. Your time is valuable and you should always be treated with respect, but we don't want to see you leave us. What exactly is going on with your device since the Oreo update? What model phone do you have? Were there issues you're experiencing resolved while on the phone today?

ShawnteJ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

GONZALESJR05

The issues were not resolved. The extremely rude supervisor hung up on me.

I was on the phone that was handling the situation when the extremely rude

supervisor jump in and took over the call.

The supervisor needs to be fired and you need to promote the associate to

supervisor immediately!

On Mon, Apr 16, 2018, 8:48 PM vzw_customer_support <

GONZALESJR05

Her name is Allysiah...extremely rude!!!

On Mon, Apr 16, 2018, 8:48 PM vzw_customer_support <

Verizon_Support

GONZALESJR05, we would never want any of our customers to have an experience like the one that you went through. We’d love to have the opportunity to discuss this matter further with you to find out what took place and work with you to resolve your device issues. Having a device that works properly and receiving proper support is vital. We’ve sent you a private message so we can work together on this. Please take a moment to review your inbox at your earliest convenience.

SamanthaT_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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