About a month ago, my wife and I got on the same plan. The device I ordered for her was supposed to be $5/ month. I'm paying $10.... Why?
Either you didn't actually qualify for the promotion or the promotional bill credits haven't started yet.
Keep in mind, even once the bill credits kick in, the monthly phone payment will remain at $10/month. The $5/month bill credit will be on your bill, too, giving you a "net" monthly phone payment of $5/month even though your bill still shows a $10/month phone payment.
ROBBRI30, it's always exciting to upgrade to a new phone, and we know how important it is to ensure that you pay the correct amount for the device. Let's look into this a bit more closely. What make & model phone did your wife upgrade to, and what was the date of the upgrade? Was the price of the phone reduced as a result of a promotional credit? This information will help us determine the reason why you are seeing a different amount.
MichelleH_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
rcschnoor wrote:Keep in mind, even once the bill credits kick in, the monthly phone payment will remain at $10/month. The $5/month bill credit will be on your bill, too, giving you a "net" monthly phone payment of $5/month even though your bill still shows a $10/month phone payment.
rcschnoor wrote:
Exactly I got a LG G6 for my son at half price in November. It still shows at $28 a month but then $14 gets knocked off. You'd think people would know how promotions worked by now
