I recently switched to Verizon and now I have found out I can't get any service at my job, which I am at the majority of the day. What can be done to resolve this? Is there a return window if this can't be fixed?
Do you have WiFi at your work location? Does your phone have Advanced Calling and can maybe use WiFi for service? What about activating Call Transfer to your work phone when you're at work?
We would never want to lose you as a customer. What is your Zip Code? Are other users experiencing this problem in your building? What floor are you on?
AlbertoR_VZW
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My zip code is 60601 and I am on the 1st floor and yes a lot of my coworkers experience the same thing with Verizon.
Sent from my iPhone
kcgaines, we truly understand how important it is to have reliable service everywhere you go, especially in your work place. Please allow us the opportunity to review your options. There are many factors outside of Verizon’s control that can contribute to indoor performance even in cases where you may have had service in the past. To assist you with having a more consistent indoor experience we have a number of technology solutions available to you. Can you please provide us the make/model of your device? Also, does your work location offer available access to Wi-Fi?
Most smart phone devices offer a free feature called Wi-Fi calling. Wi-Fi calling allows you to enhance your indoor experience where your signal may be impacted due to the structure of your work building. Please follow this link for more details http://vz.to/2pbi1jY and reference number 1 and 2 under the “Wi-Fi calling setup and use” section.
Additionally, you have mentioned in an earlier post regarding our return window. As a new member of our family, we would never want to see you go. We truly hope that the Wi-Fi calling feature may be the solution you are looking for. If you are still interested in reviewing our return/ exchange period please follow this link http://vz.to/2oslJ8N to do so.
Please keep us updated on the progress of your device.
SylviaT_VZW
Follow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
