Site Totals

61164 Questions Answered 265 Categories

Apple Watch 3 won’t connect to cellular

I have been unable to get my Apple Watch to connect to cellular straight out of the box. Verizon shows it’s activated, it’s paired with my phone and everything on both phone and watch show my cellular plan. However, it won’t connect to cellular for more than a few seconds. I don’t think it’s related to the known bug because I just updated it today and it’s still not working. I’ve turned off my phone and my WiFi so there are no other WiFi networks it could even try to connect to and it still won’t connect. I spent 2 hours on the phone with both Verizon and Apple tonight and all they both seem to be able to suggest is turning things off and back on again. Has anyone had this issue and been able to resolve it? Apple even said they have not had any other reported issues like this.

Comments

vzw_customer_support

That is a great device, and we certainly want to get it working for you as soon as possible. I am so sorry for the issue you are having. So that we can take a closer look and get you up and running, I have sent you a Private Message.

RosanneM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

I have the exact same issue. Would be nice to see a solution for this.

I agree i Have the same issue and PM doesn’t help us. What was the solution so that I can get min fixed?

I have the exact same issue. 2 service calls to Verizon did not help.

I have the same issue. Multiple calls in and the update done. it kind of make me mad that I paid $50 more for a watch that is exactly the same as the non cellular one. Something is wrong with the Verizon network.

This isn't the experience we want you to have with activating your Apple Watch. I know you're eager to get your watch activated successfully so you can enjoy this great accessory. I will be happy to help with getting this fixed. I know you mentioned that going to Private Message doesn't help however, I feel confident we can this resolved for you. I have sent you a Private Message and I look forward to assisting you further.

vzw_customer_support

STEGRA85,

We're here to make sure that your Watch fucntions as it should on your VZW account. Let us help. To fully assist, please respond to the private message that I've sent.

CoreyM_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

vzw_customer_support

Bzurk,

Issues regarding your Apple Watch is not what we want for you. Let us help. To fully assist, please respond to the private message that has been sent.

CoreyM

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

I am having the exact same problem. My husband and I both got the Apple Watch 3, and I had upgraded from the Series 1. Neither one of ours work without the phone for more than a few seconds.. it was a waste of $800. I spent hours on the phone with earth Verizon and Apple, they kept having me unpair/pair and turn both devices off and on. Now Apple wants me to reset my phone to factory settings and restore it before they will “escalate” the issue. It’s not an issue wlithium pairing it’s an issue with Verizon‘s service. Verizon used to be the unparalleled best company around, worth the extra money (And I’ve been with them since they were Bell Atlantic Mobile) Now for at least the last year I have dropped calls almost every day, and I spent $800 on watches that STILL won’t work without our phones. Very frustrating. My next upgrade I’m thinking of switching companies. I need a provider that can actually provide a signal.

My issue resolved itself, or Verizon fixed it on their end.

The Watch App on my phone previously showed the plan as inactive. The plan now shows as active, and in testing seems to work ok.

Thanks - I’ll try it again tomorrow and hopefully it was an issue they fixed and mine will work too!!

Having same issue. Vzw can you please help?

I am having the same issue! Please help me too.

vzw_customer_support

GLIGN8, having your new watch up and running on the cellular network is very important. Were you able to try to get the connection again? If so, is it working? Please keep me posted.

KevinR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

I've been having the same issue. I called to tech support, they called apple, did trouble shooting 10 times on the phone a total of 6 hours within 2 days still no resolution. They finally offered me another watch but it's on back order. My sister ordered the apple watch (she's with at&t) and from what I'm hearing no other network is having this issue. Just Verizon. I very disappointed because I was highly looking forward to the separate line, and being able to use the watch with having my cellphone around me. I've been having problems since 10/04 which is too long especially when you paid your hard earned money for something that's not functioning properly.

Reading these comments are very interesting to me because when I initially called I was told I'm the only person having these type of problems.

Apple is still trying to tell us that we're the only ones having this

problem as well. At this point, we're "working" with the Apple engineers to

try to figure it out. They clearly have no clue what's going on. They're

having us download all of these files and data from our watches and phones

and sending it to them. Today they said we had to take screen shots on our

watches showing that we're disconnected from cellular when not by our

phones or WiFi, showing that we tried making a call and it failed, etc.

It's honestly getting ridiculous. At this point, I'm pretty irritated that

I wasted the extra money on this LTE watch if it seems that it's an issue

with compatibility and Verizon. Verizon also offered replacement watches

awhile back, but they were back ordered and we were told we needed to send

in the old ones first.

On Mon, Oct 16, 2017 at 9:38 AM, MRSWMS1128 <forums@verizonwireless.com>

Yes they had to order me another one and I was told it was on back order. It' been since 10/04. Apple blame it on Verizon Network and Verizon blame it on the watch. I'm convinced it's the network for sure. I'm glad I took it upon myself to locate this problem in the forum, they really had me thinking I'm the only person having this issue.

No - tried again today and it’s still not working. Please contact me with a resolution. I’m very frustrated.

Classic Verizon deception.

You see, if they admit that many customers are having the same exact problem, then Verizon becomes the common denominator and therefore is at fault and responsible.

Much easier to deflect blame when “only your account seems to have this issue.” Makes the customer feel like something is wrong with himself/herself.

Man, it seens like Verizon might have done all the grandfathered plan holders a favor by not allowing us to activate watch 3.

Seems like even when it does activate its still pretty much useless and unreliable (yet conveniently lucrative for Verizon) in many cases.

Epic fail.

Went through more trouble shooting with Verizon today (over 3 hours).

Surprisingly it did end up working for awhile, but still not consistent

although the longest it has worked. Verizon says that it is an issue with

the watch and signal strength. He said that Apple is aware and working on a

fix. Makes sense in my situation since my whole small city has terrible

reception, but still not a good enough answer for the product.

On Mon, Oct 16, 2017 at 2:58 PM, fseth1122 <forums@verizonwireless.com>

vzw_customer_support

Fseth1122, getting your Apple Watch going is a must. What exactly seems to be going on with it?

AlbertoR_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Can yall send me a PM to fix this???

I’m having exact same problem. I’ve tried everything, including contacting VZW customer support but they had no idea how to fix it. My cellular is activated but watch can’t connect. Can someone from Verizon please reach out to me? I need to get this fixed!

vzw_customer_support

Getting such a sleek new device is super exciting, MARJOY83. It’s beyond upsetting when it fails to stay connected. You’ve come to the right place for help. I’ve sent you a private message so that we can get your watch working in the most efficient way. I’m looking forward to working with you there.

GeorgeS_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon Wireless Customer Support - please contact me to resolve this problem. Calling customer service is useless, and I need to get this resolved soon.

Yes MRSWMS1128 it seems to be only a Verizon issue. Back in maybe 98 I had switched to AT&T and it was awful for about 4 months and I paid to get out of the contract and switch back (might have still been Bell Atlantic Mobile at that time). Now AT&T has surpassed them - they have better coverage, a far superior international plan, and I don’t know anyone on AT&T having trouble with their Apple Watch. Verizon needs to admit that this is their issue and not keep pushing it off to Apple and leaving their customers frustrated. They’re trying to have people replace their watches? So they’re saying my husband and I both bought faulty watches? Unlikely.

vzw_customer_support

GLIGN8,

We understand this has been a difficult situation for you. We want to make sure you can use this great new watch. I’ve sent you a private message here in the forum. Please check your inbox at https://community.verizonwireless.com/inbox to discuss further details about your concern.

JenelleR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

vzw_customer_support

We want to ensure you stay connected at all times. May we ask for your address? Do you regularly restart your device?

KleoL_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

The watch cannot be opened by the owner or a VZW rep to replace the miniature SIM, right? Maybe problematic devices need to be replaced.

If I had just purchased one of these and there was this much difficulty activating it, and getting it to work consistently, I'd return it and demand a full refund, no restocking fees thank you.

Then I'd wait a few months for things to settle out before attempting to purchase a new one in hopes the second time around, there would be less of a problem.

So, this is what is happening. No Hardware is broke. The Apple watch Series 3 supports LTE and UMTS. UMTS(3g) is used by GSM Carriers such as AT&T and T-Mobile. Verizon, as we all know, uses LTE and CDMA(3g). So, for any of you that are having issues, it's probably because you are in area where LTE coverage is limited. I proved this out as well since LTE at work is horrible and good at my house.

Maybe someone from Verizon can chime in and speak about any plans to cover UMTS where LTE isn't available or spotty.... If that is even an option for them. Otherwise, for best watch coverage, you would need to go to a carrier that can support both LTE and UMTS.

LTE is a GSM network. UMTS is a GSM network. Verizon Wireless uses LTE and CDMA technology not UMTS technology.

My cellular now works on Apple Watch 3. I checked for new WatchOS update and there is one—4.01, which states it addresses LTE issues. I installed it, and walked out of range from my phone and my WiFi and there was the watch’s cellular signal. It works great. I think in order to determine if you can connect, you need to be out of phone range (or turn it off) and out of range of WiFi. In other words, I don’t think your Watch will connect to cellular if either your phone or WiFi are available. Good luck everyone. I know it’s frustrating

vzw_customer_support

It's important to be able to sync your watch to your phone, BP2020. We're here to help. I have sent a private message in order to further assist you. I look forward to your reply.

LaurenC_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

vzw_customer_support

DMIL37,

I certainly get why you'd need to rely on your device. We want to keep you connected in any location. The Apple watch would connect to LTE so the LTE coverage in a location will have an effect on how things work. What is the zip code where you're having trouble? How do other LTE devices work in this location?

AndrewT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

area code with poor LTE coverage is 60016

Try This

I spent 2 hours on the phone with Verizon technical support and they could not figure out what the problem was. Watch showing on my account but every time I tried to connect I got the call Verizon message. Since Watch 3 is having WiFi problems I went outside; out of WiFi range and repeated the cellular connection process, and the phone connect no problem.

I hope this works for the rest of you.

So glad to see others with this same, frustrating issue. I have over ten hours into trying to get this to work. After returning my first watch at Apple‘s recommendation, I received my new watch today. Guess what - same problem. This is a joke. I really want this to work but I cannot continue to waste this much time. I am at my wit’s end.

Go outside where you are not connected to WiFi and try setting up your connection

We tried everything with the WiFi off. At this point, the “set up cellular” always ends in “something went wrong. Call support.” They can’t seem to help with anything.

Maybe you had a good 4G/LTE connection when you tried setting yours up...

Did you go where there was no wifi signal. Verizon told me to turn wifi off on my phone

which does not work. You have to be somewhere that has no wifi signal.

Sent from my iPad

I had been connected for about two weeks, and after the 11.0.3 update I lost my connection.

Tried several other things on the Internet. One involved doing a reset on the phone.

I think the issue is with iOS, don't know if it makes any difference but I'm using an iPhone 6+

Sent from my iPad

i also have the same issue. HELP verizon

I have the same issue. Was able to activate, am paying for the $10 plan, all appears fine in settings. But I can't text or make calls when away from my phone and in an area I know I should have no problems. Defeats the purpose of the series 3.

vzw_customer_support

Dke2802, we want you to be enjoying that watch to its fullest. So that we may get to the bottom of this, what version of software do you have on the watch? Has your phone software been updated? What is the zip code?

LorenB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

I am having the same issue,

spoke with someone at Verizon,

spoke to the apple store

called Verizon again,

called apple,

they keep blaming each other, and acknowledging there's a major issue.

brand new phone, paid $100 more, should I just try to return the watch.

was told to un pair and pair, and it hasn't worked either. 1 week on this issue so far

Maybe I'd visit the Apple store and see if they could help. You might get someone that has had success and knows some tricks to success. If not, I would personally return it while I still could. And because it doesn't work, I would not pay a restocking fee and verify it being the case in writing.

Then maybe I would wait a few months for all the issues to subside. Maybe then I'd try re-purchasing one.

vzw_customer_support

GIESELLE, We want to ensure you get your Apple watch up and running. I’m terribly saddened to hear this has been going on over a week. You’ve come to the right place for help. Unpairing then repairing the watch was a great step to take. Next, please unpair them again. These steps worked for CHAHAN67: Disable all sources of WIFI in your location (or, if this is not possible, move to a location where there is no WIFI signal). At that point, retry the LTE activation on your Apple watch. If you still receive an error, perform a reset of all settings on the watch and try the LTE setup once more. Please keep us all posted on what happens.

GeorgeS_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Try going outside or somewhere devoid of any WiFi signal then and try to

set up LTE.

Let me know if it works

On Mon, Oct 23, 2017 at 12:36 PM, GIESELLE <forums@verizonwireless.com>

Actually I'm the one who posted the information about setting up LTE in an

area devoid of WiFi. Hopefully this has worked for other people.

On Wed, Oct 25, 2017 at 12:57 PM, vzw_customer_support <

Mine is still sketchy after many tries. I also contacted all stake holders. It is a two pronged VERIZON issue.

1) phone number recognition/forwarding by Verizon to the watch sim requires work on VZ part

2) poor lte signa AND bandwidth by VERIZON

VZ this needs work

if it continues I am going to quit the monthly. 90% time it is disconnected when I need lte. It is supposed to switch over...

vzw_customer_support

KIMNIC24-

Getting a new device should always be so exciting. I'm disappointed to read that you're not satisfied with your Apple Watch. I'm here to help. Can you tell me more about what is happening when using your watch? Is the watch receiving calls, texts, able to use data?

AmberK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Yes. Cellular doesnt work usually

Sent from my iPhone

vzw_customer_support

Gieselle, it's important that your new device works properly. We'd like to help in any way possible. How is your Apple Watch working now?

SheritaH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

I got my watch to connect when I originally bought it...I upgraded my watch software and now it won't connect to the cellular network. I have called Verizon twice and I'm always told that it will take 5 - 7 days and the "technical people" on the phone are just reading from a script asking questions like...have you dropped your phone recently. The reason that i bought this watch was to be able to use it to run in the NYC marathon without a phone...Verizon could care less. I'm switching to ATT when I get my new iphone X in a few weeks...

vzw_customer_support

STEWIC28 We can certainly understand your frustration with not being able to use your Apple Watch. It would absolutely come in handy while running in the NYC Marathon. You mentioned that technical support has been working on this for a while. Has a network ticket been filed? Also, is the watch currently registered to an iPhone with the Number Share feature? Let's see how we can find an efficient solution and save you as a customer. We would not want you to cancel service over this.

SheritaH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Did you try going somewhere, where there is not a wifi signal the watch or

phone can connect too and try the setup?

On Thu, Nov 2, 2017 at 10:54 AM, STEWIC28 <forums@verizonwireless.com>

ENOUGH! Verizon really just wastes our time and doesn't care. I've called for the past 4 days...spoken with supervisors who PROMISE it's been escalated...and that they will call you back...NOTHING. The last supervisor...Richard 43NC7 from Little rock told me I had to hard reset my watch...loose all my data and credit card info and then promised that he would call me back in an hour...THAT WAS 3 HOURS AGO. ENOUGH! These people must be working for AT &T because that is where I'm going...and everyone else should!!

vzw_customer_support

STEWIC28,

I know your time is valuable and I certainly don't want to see you go anywhere else. I can assure you that we care and will be glad to do all we can to get this working. I've sent you a private message. Please respond when possible so we can fully assist you.

AndrewT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

I am having the same issue. The watch works fine with the phone is near, but when it's out of range I get a big red X at the top and the device is rendered useless except for giving the time.

Return it if it doesn't work. You should not pay any penalty because it doesn't work properly. I'd contact Apple and inquire what is going on.

vzw_customer_support

Eternalsyn, help is here as you deserve a properly working iWatch. Let's work together to ensure this happens. There are two versions of this device. Apple sells the bluetooth version which means the watch must be near your phone to connect. We sales the version that is not the bluetooth version but rather it is listed on your account with it's own line that has a cost associated with it as you have data on the device. May I ask, where you did you purchase your iWatch from? Is your watch listed on your Verizon Wireless account as it's own line?

NatashaA_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Hi Natasha,

Yes my watch is listed as its own line on my account. I purchased from the Verizon website.

Yes

Aloha

vzw_customer_support

Eternalsyn,

I appreciate the details. Let's dive deeper into this. Which make and model iPhone are you pairing with your iWatch? Is the software updated on the iPhone?

JuanD_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Hello. I updated the software on my Apple Watch yesterday and now it won’t connect to the cellular network. I have already tried resetting and starting from scratch with WiFi off on my phone but still nothing. It receives messages and acts just like the previous version of the Apple Watch but the purpose of this was to get a device that was independent. It was for a little bit but not anymore. Please help! It is very disconcerting hearing that AT&T is NOT having these issues.

I also noticed that someone posted elsewhere that we should have the Carrier Bundle 29.1 but I have 31.1 listed. Is that a cause for the problem?

vzw_customer_support

SeansMom11,

I'm sorry to hear you're having issues connecting to our network on your Apple Watch since updating the software. This is not the experience we want you to have and I'll be happy to get your watch working again. Since the update, have you gone through the intiational set up again? Let's make sure your cellular connection is on. Here's how http://spr.ly/6581DJOj7

JuanD_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Hello,

The link you provided does not work.

Turn Cellular On / Off - Apple Watch Series 3 | Verizon Wireless

vzw_customer_support

SeansMom11

I am so sorry about that, for the sake of saving time I am going to send you a Private Message to ensure we get you up and running as quickly as possible.

EdwardL_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

I spent over 3 hours between chat and phone help with this issue today. They acted like this was some unheard of strange issue. Imagine my surprise when I searched the topic and found that they have known of this exact issue since at least October. The last time I had an issue with Verizon where they were being untruthful, I contacted the FCC who intervened and made them honor their word. I suggest we all contact the FCC to advise them Verizon is selling watches they know will not work.

Please help. I am having the same issue. I have had the watch for over a week and it has yet to connect without the phone on.

Please help. I have had the phone over two weeks, and mine will not coneect without the phone being on.

I too am having the same problem. I have made 3 separate calls. Spent 3 hours on the first one, an hour on the second and perhaps 2 hours on the 3rd call. Pair, UnPair, Delete, reinstall. Nothing works. They suggest I call Apple but Apple said they can't help connect to Verizon? Now what?

vzw_customer_support

I’m sorry to learn that you are having difficulties pairing your Apple device, KMWAZ. Your time is valuable, and we definitely want this issue resolved as quickly as possible. I understand that you have called us multiple times and the issue continues. I want to ensure that you have been provided with accurate steps to manually connect your device, please visit this link (http://spr.ly/6586DKxtM) and follow the steps to manually pair your device. Keep us posted.

AntonioC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

I’m having the same exact issue. Places where my phone normally has service my watch doesn’t, without my phone nearby. Pointless to have the version with cellular if it doesn’t work. Also spent hours on the phone with Verizon unpairing and repairing and turning off and back on. Pm me verizon if you have a solution.

I am having this issue as well. I would love some support on getting connected. Thank you.

Tried this and it did not work. My watch will work with wifi, or with my phone nearby. I turned off my phone and turned off the wifi and my watch shows no connection. It will not work independently of my iPhone.

vzw_customer_support

Help is here for you SOLAND12. We want you to have the support you need. Were you able try the steps in the link we provided:https://www.verizonwireless.com/support/knowledge-base-184099/. This has helped many customers resolve this issue. Please share details for us. We want to make sure that we fully understand the trouble you are having.BobbyN_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

I’ve had same issue. Apple tried to fix then verizon but neither could, Apple sent me new watch and having same issue. Won’t connect to cellular. I’m so frustrated! Apple said since they sent me a new watch its a Verizon issue and not a problem with the watch.

I have a new iPhone 10 and all software is up to date.

I will give Verizon one more chance to fix and then I’m returning the watch. I’ve spent a good 5 hours of my time on this already. It’s ridiculous.

Yes I’ve had the same issue and I’ve had my watch since early December. Service is spotty w/o my phone and most of the time it doesn’t work at all, says no connection when I check the cellular part of watch. Even tried the resetting phone and watch re setting back up w no WiFi and still no difference. Verizon please help fix this. This is ridiculous I feel like I should just cancel the watch plan cause it does not work at all. Been a loyal customer for atleast 10 plus years

vzw_customer_support

peazzy,

We really want you to have the access to use our devices with no problem. What zip code are you in? Do you notice a pattern as to where this is happening? I'd like to determine if this is a device issue or a network issue. Any additional information would be helpful.

Thanks,

ChristinaB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

hello i was finally able to get tier 2 verizon support on the line today. there is a new update that i just downloaded to my apple watch app and then my apple watch. cellular seems to be working now without a connection to my phone. the cellular icon on watch is still white where i think it should be green but at least its working. i tested by putting my phone on airplane mode and making a call. good luck!

Such a joke. I have spoken 5 times, 3 times to verizon's 'advanced support'. Claim it is not them, its apple. They transfer to apple, they say no way its them, its a carrier issue. Returning both of my watches, what a waste. Poor VZ CS to not recognize they have a carrier problem. Clearly there wouldn't be countless pages of only verizon service not working with apple watches.

I am having the same problem, has this ever been resolved. If mine is not fixed by Saturday I am going to just return it back to the Verizon store.

vzw_customer_support

Concerns with your Apple Watch are not what we want for you. Allow us to troubleshoot your issue. To fully assist, respond to the private message.

CoreyM_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Do you think you can help me fix the problem?

I don’t know how to reply to your private message. But I still need someone at Verizon to help me fix this problem.

PARKERDODGE wrote:
I don’t know how to reply to your private message. But I still need someone at Verizon to help me fix this problem.

The private message was sent to a different community member. You can't access their message. You can wait for your own private message or call customer service at 1-800-922-0204 for immediate assistance.

It is absolutely ridiculous that this issue has been going on for 6 months now. Have not been able to connect my watch now for 3 weeks. Just plain horrible customer service.

I am in the same boat here. My watch plan will not activate. Multiple calls to service where they said they escalated things but have not heard back. This is ridiculous!

MARJOY83 I have all the latest updates installed on both my phone and watch, but still my watch cannot connect to cellular.

they are liars and annoying

Child Item