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LG V30 camera roll showing...

I have go into the settings and turned off "camera roll" and yet when I go to take a picture be it from the camera or other apps (i.e. messaging, gallery, etc.) The filmstrip is still down and in the way of seeing a full view of what I'm taking a picture of. How can I shut it off on ALL apps?

Thanks.

Comments

Verizon_Support

We want you to be able to what you are taking a picture of Darly. Have you restarted your phone since you changed the feature? Are you going into your camera setting to turn off camera roll?

AmberF_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

darly

Yes, the phone has been turned off and yes the camera roll is off. This is

what i'm talking about...

If I want to take a picture or attach one in a text, etc., I don't have a

full screen to view what I'm photographing. The ribbon

shown is in the way and it does it on several apps, not just one

particular. See attached.

Thanks.

On Sat, Nov 18, 2017 at 3:16 PM, vzw_customer_support <

darly

Well, if I do a screenshot it removes the pictures I'm talking about. That's why we took a picture of it.

darly

This ribbon is in the way of seeing the full viewing are.

darly

Updates are done, so it's okay. Just thought maybe someone else had the same thing and figured it out. Nothing major, so I'll live with it. But thanks for the help & suggestions everyone.

Verizon_Support

That is indeed strange that this feature continues to show up like this with all settings turned off, darly. Let’s keep working on this. When specifically did this first start happening? Can you walk us through the steps you took in attempt to disable this feature?

JosephE_VZW

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

darly

Okay, so I did have an update and made sure the phone was off also for a bit of time. It got rid of it other than on What's App (which I can minimize it) and Message + is okay now. So, I'll take it with minimizing as opposed to it being on all apps.

Thanks much.

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