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Verizon Issues with iPhones in Columbus, OH

Having trouble today with all of our family iphones. Dropped calls, one-way or no voice issues, volume changes, disconnect when phone is answered! I went into Verizon store, and they said more than 30 customers had been in today for same issues. They reset network settings and put in new SIM card. No improvement! Help!

Comments

Verizon_Support

Thank you for reaching out to us. We certainly do not want to see that you are having these troubles. Can you provide me with your ZIP Code?

NicoleT_VZW

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

slbabcock

43147

On Sat, Apr 29, 2017 at 11:14 PM, vzw_customer_support <

Verizon_Support

Slbabcock, you have taken some great steps to ensure that you are back online. While we are not seeing any reported issues in the area, obviously something is happening with your phones. Have there been any recently added apps, games or software? Does this happen at one specific location or everywhere you travel?

LorenB_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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