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LTE outage/connection intermittent

Beginning this morning, my LTE connection is intermittent. It keeps dropping several times per minute. I can run a speed test that comes back in the 40-50 mbps range, then try to run it again immediately after, and it fails to connect. I have an iPhone 7 and live in the upstate South Carolina area.

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Verizon_Support

HCrum87hc, our valued customer's service concerns are always our top priority. Hearing that you're unable to run a speed test is definitely reason for concern. I noted your reference to living in the upstate part of South Carolina. My family is from Kershaw, SC so I'm familiar with many of the cities in the State of South Carolina. We'd like our team to get on top of this matter as quickly as possible. Can you share more information with us regarding the area where your service is affected? (e.g. city, and zip code). This will help us tremendously in getting to the bottom of this matter and to assist other customers who may be experiencing service issues in your area. RobertC_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

HCrum87hc

Thank you for the quick response. I’m in Greenville, area code 29601.

Verizon_Support

Having consistent data service is important, HCrum87hc. As we're not seeing any alerts in the area, let's dig into this further. Are you experiencing this issue inside only or outside as well? How far must you travel before data service becomes consistent again? How are voice and text working in this area?

LynnD_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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