My device has Wifi connectivity issue, so I want to "run health check" from My Verizon Mobile App. Whenever I try, this app crashes. Anyone has similar issue?
We want to be sure your My Verizon App is working the way it should WooKim. We are happy to help. When did this issue begin? Are there any updates available for the app on your phone? You can check this through the Google Play store.
RashadM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
The app is up to dated. It happened a couple days ago while I'm following troubleshooting in Verizon webpage about wifi issue. But I have never run health check through My Verizon app, I don't know whether it functioned well previously.
My biggest issue is not the app but wifi issue. Starting from a couple days ago, my phone doesn't connect wifi at home, at work, both of which the phone used connect without any issue, and also at public places. Whenever I tried to connect wifi, it showes "saved". Once in a while, it's connected, but drops soon after. It connects to the network instantly right after rebooting the device but drops right away. Very often my home wifi and work wifi are not even showed up in network list. It's not a router issue because I have the same problem in multiple places.
I have tried numerous things including:
1. Forget network and re-enter password
2. Turn on/off and reconnect
3. Try to connect in Air plain mode
4. Try to connect after bluetooth off
5. Try to connect in Safe mode
6. Remove entire saved network
7. Network setting reset
8. Reset settings
9. Remove recently downloaded apps.
The only thing I didn't try yet is full factory reset of the phone.
Do you have any idea how I can solve this issue or it's the end of life of my phone?
Thank you for trying all of those troubleshooting steps. We want to make sure your device is fixed. Do you have the same issues with all Wi-Fi connections? Is your device on the most recent software available? Is there any physical or water/liquid damage on the device?
JavierMD_VZW
Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Do you have the same issues with all Wi-Fi connections? Yes
Is your device on the most recent software available? Device updates software automatically. Since its wifi problem 2 days ago, there won't be much update.
Is there any physical or water/liquid damage on the device? No
Do you have any solution since I didn't hear back from you yet.
