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Who can investigate poor coverage in Bellevue, WA?

I have been experiencing poor coverage throughout a large portion of Bellevue, WA (ZIP 98004), specifically from the downtown core, along Bellevue Way, and into Mercer Island along I-90. This has been a daily occurrence since switching to Verizon several months ago. I see extremely slow data speeds to the point that my web browser reports that the request timed out / no internet connection. Looking at my phone, it often falls back to the Verizon 1x network during these times. This happened with my iPhone 6S and continues with my new iPhone X.

Anyone else seeing these issues?

Verizon customer support repeatedly shrugs this off. Does anyone know how to engage with the tech team at Verizon who might actually investigate the cause and possible resolution?

Comments

Momma23dogs

Any fix would be years away. Try Open Signal website and see who covers you best. Then switch.

Verizon_Support

Thank you for reaching out to us, ryanhfx. We understand the importance of staying connected and having reliable service. Let's investigate this issue together.

Are you only having an issue with slow data speeds? What data plan are you on? Does this only happen while driving? Does this happen indoors, outdoors, or both? Is your Wi-Fi turned on?

TabithaJ_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

ryanhfx

tabithaj_vzw

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Data speeds are my primary concern. I have dropped calls along the same stretch, but very rarely I am talking on the phone when traveling through this area.

I am on the New Unlimited Plan. This happens during my morning and evening commute, in a bus, traveling along the route described in my original post. My Wi-Fi is turned on (but is not connected to any access points along this route).

discussing moderation removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator.

Verizon_Support

Thank you for your quick response! Let's keep looking. Do you ever have issues with texting? Have you taken any steps towards troubleshooting? If so, what have you done? Have you tried powering your device off and back on while in these areas?

TabithaJ_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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