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Jet pack won’t connect to I pad

I’ve used a Verizon jet pack for 5 years without problems. Now it won’t connect to iPad Or iPhone. It constantly asks for password, then connects, then drops, then says password is wrong....Tried removing SIM card and “forget this network”. Neither one fixed it. Took it to the store, it seemed to work there. Does this mean our signal strength is worse? How could this happen?

Any ideas?

Comments

Ann154

Can you connect the iPad to the the hotspot generated by the iPhone?

WENMIC26

Seems Phone can’t connect to hotspot on phone. So no, iPad won’t either.

thanks.

Ann154

A phone won't connect to the hotspot generated by that same phone.

Verizon_Support

Oh no, Wenmic26, I want to make sure your hotspot gets back up and running properly. You mentioned the iPad and the phone, are we able to test any other device like a laptop? Have we tried to reset the password?

MelissaP_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

WENMIC26

Hi Melissa,

Thanks for responding.

None of our devices will connect or stay connected to the jet pack. We get several error messages from

“Can’t connect” “need password” “wrong password” we put in password, no difference. It might connect for a minute or two, then drops.

Also, the screen on the jet pack is wavy and shifts up and down. It shows the up/down arrows that sometimes aren’t moving, and number of devices connected will change erratically from 0 to 1 to 3 and back to 0 within seconds.

It seemed to work at the store in Redmond Oregon and in the car....but not at home. Could our signal be weakened, after 5 years of no problems?

Have not tried changing password. How do I do that?

Thank you,

Wenmic26

Sent from my iPad

WENMIC26

Sorry, reread message. We only have phone and 2 iPads, no laptop.

Sent from my iPad

Wswinney

It will not connect either of my apple devices

VZ_Donna

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