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LTE extender failing to boot up (stuck at 11a)

This is the second time my Samsung LTE Extender has rebooted at 04:30 EDT and become stuck at step 11a (which according to the manual, means it's trying - and failing - to download updates). The last time this happened, it was down for five days before service resumed. According to Verizon support, it was an issue affecting multiple customers, but they didn't say more than that. It's currently stuck in a reboot cycle, and I'm not sure when (if?) it will go back to normal.

I am hoping this is not a persistent problem. I rely on this device for phone service in my area! Are any other users seeing this too?

Comments

ThatMonkeyFromDuckand

While mine doesn't appear to be in a reboot cycle, and I can't narrow down what time the extender failed other than "last night", I seem to be having the same issue.

MD_Landi

Same here. Stuck at 11a. Seems to have started around 5:30 EDT this morning

sdouglas2004

Mine is stuck in a reboot loop at 11a also. Come on Verizon...lets get this fixed!

LeoGetz

Yup same here !

KSTANLE

Same for me here too. Stopped working sometime in the middle of the night. Tried rebooting, adding the GPS extension cable & even tried calling Verizon Support (unable to maintain a cell signal to use this method).

Seems like a wide spread issue, given how many folks are starting to report it. Hopefully Verizon Support will find and fix the issue soon! At this moment, they seem to be unaware of it. :smileysad:

jwtME

Multiple hours on the phone this am with Verizon regarding same problem. This thread helped connect the dots - thanks. Software glitch in a new rev this morning. Tech team is aware of problem and trying to solve. Tech Support just catching up about the problem. I was instructed to sit tight and software will catch up - don't pull plug or reset. TS said to expect problem solved today. We'll see and fingers crossed.

MD_Landi

Thank you for the information! I can sit and wait, and not worry that my extender is broken.

Val1

Same issue today as the rest of you. Didn't notice the problem until I got home about 11 am mountain time. Any one else is the Tucson area have the same problem. Great software upgrade, if it ain't broke don't fix it. Perhaps Verizon should beta test before pushing updates.

scott36854

Mine finally rebooted about 4:00 or 5:00 Eastern time here in Alabama

tarby916

Mine just started working about 6:45 pm MDT

MD_Landi

Mine cleared up sometime in the past 2 hours while I was out. Glad it is fixed!

Verizon_Support

ThatMonkeyFromD...,

We want your services working. We've sent you a private message. Please respond to it when you are able to.

JosephT_VZW

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Verizon_Support

KSTANLE, we'll get your Network Extender working soon. We do show that some customers were affected by this 11a message. Please power cycle your Network Extender and restart the activation process. Let us know what happens after this.

JoelR_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon_Support

LeoGetz, your service is important to us. Please note as we indicated to other community members:

We do show that some customers were affected by this 11a message. Please power cycle your Network Extender and restart the activation process. Let us know what happens after this.

JoelR_VZW

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