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Returned phone will not come off my bill

I returned a phone back and it was received on Nov 3 by Verizon. I even got an email from them acknowledging it. Its still showing on my bill for the last 3 cycles. I've called and called. I've tried to use the Chat app and they disconnect me. I call and they say their putting in a ticket. Will I ever get this phone off my bill when you already have it in your warehouse for the last two months...............

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naansalad

did you get new upgrade , did you trade in , why did you send your old phone .more details may help you to solve the issue

Verizon_Support

That is definitely a concern that your returned phone is still showing on your bill since November, PAMHAN29. We definitely want to make sure this issue gets resolved as quickly as possible. Let’s get a fresh look at this and find a resolution. Please reply to the private message I have sent you so we can best assist.

JosephE_VZW

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

PAMHAN29

After numerous on line chats and phone calls and customer service reps not knowing what to tell me I Got a message and phone call from JosephE from Verizon. He fixed my problem within 15 minutes of speaking with me. He deserves a raise.!!!!!!!!!

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